American Van Lines (AVL) Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used on this web site.

The Information We Collect

Personally Identifiable Information: You are not required to provide your personally identifiable information when you visit the americanvanlines.com. However, in order to obtain information, including moving quotes from us you must fill out and submit a quote request form containing personally identifiable information including without limitation your name, address, telephone number, and e-mail address, and information pertaining to your Relocation Service.

Cookies and Internet-Related Information

A cookie is a small text file that may be placed in your browser by websites you visit and the content partners for those sites. You can use the preferences in your browser to view, control and delete the cookies you have by, for example, deleting cookies and other site and plug-in data option available in your browser. You may check the "Help" menu on your Internet browser for more information, or check with your browser provider.

Cookies help websites remember visitors when they return to the site. For example, a cookie can help a website remember that you’ve already registered, so you don’t have to sign in again each time you visit. Essentially, cookies are used to customize websites based on the content you view and the preferences you have indicated.

Cookies may be used by American Van Lines to (a) allow us to personalize information for certain customers, (b) allow us to associate individual customers with their information profiles, (c) keep track of and administer your status, preferences, business information and other information provided by you, (d) for security purposes, and (e) to understand visitor usage of the American Van Lines web site on an anonymous basis.

We, or third parties acting on our behalf, may use Cookies to present information about American Van Lines services to you. They may also be used to provide information by third parties unrelated to American Van Lines regarding goods or services that you may find helpful in connection with your move or relocation.

In addition to the Personal Information described previously, the Web servers for American Van Lines hosted Web site use an extended log file format which captures other information about your activity on our site including the date and time of visit; referring address (location from which a visitor comes to our site); type of Internet browser; and Internet Protocol (IP) address. This activity is part of the normal function of Internet activity. We use this information to maintain and secure our website, monitor usage patterns, protect our intellectual property, and improve the appearance and content.

How We Use The Information

Information about our customers is an important part of our business, and we are not in the business of selling personally identifiable information to unaffiliated third parties for their commercial use. We share personally identifiable customer information with unaffiliated third parties only as described herein.

  • Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Promotional Offers: Sometimes we send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address.
  • Business Transfers: As we continue to develop our business, we might sell or buy companies, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets, but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the event that we are acquired or assigned, customer information will of course be one of the transferred assets.
  • Protection of Our Web Site and Others: We reserve the right to release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and Conditions of Site Use and other agreements, or protect the rights, property or safety of this company, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

We sometimes use the non-personally identifiable information that we collect to monitor user traffic patterns, analyze and quantify user preferences, improve the design and content of our Site, and enable us to personalize your user experience. All such usage data shall be the exclusive property of americanvanlines.com.

Security

We keep the information we collect on the Site physically secure by storing the information on servers located at data centers which employ reasonable security measures. Such data centers are accessible only by authorized personnel as needed to perform operations associated with the performance of this Site and subject to this Privacy Policy. Despite these reasonable security measures, we do not and cannot guarantee that there will not be unauthorized access or disclosure of the information we store or the information you submit on our Site. Please note that all phone calls with americanvanlines.com are randomly monitored and recorded for quality assurance and training purposes.

How Can You Access or Correct Information

You may obtain information regarding the personally identifiable information that americanvanlines.com has collected about you online for the limited purpose of viewing and correcting any factual errors in such information. Please send an e-mail or letter to the following e-mail or street address requesting information about or corrections to your personally identifiable information:
American Van Lines, 1351 NW 22nd St, Pompano Beach, FL 33069 or This email address is being protected from spambots. You need JavaScript enabled to view it. . To protect your privacy and security, we will take commercially reasonable steps to help verify your identity before providing information, granting access or making corrections.

Special Notes for Parents

The web site you are visiting is our general audience web site and was not designed for children. We are not responsible for any access or use of this web site by children. This web site does not sell products for purchase by children.

Changes to the Privacy Policy

We reserve the right to make changes to our Privacy Policy from time to time for any reason. Such changes, modifications, additions or deletions shall be effective immediately upon posting, unless otherwise indicated. We have no duty or obligation to inform prior visitors that changes have been made, regardless of the scope and importance of the changes. We encourage you to periodically check back and review this policy so that you always will know what information we collect, how we use it and to whom we disclose it. Your continued use of the web site after such changes are posted will be deemed to constitute your agreement to and acceptance of such changes.
This Privacy Policy has been updated on 12/9/2013.