American Van Lines Reviews
See what American Van Lines customers have to say about our moving company
All reviews4.1
BBB4.1
Consumer Affairs4.0Posted on Google
Saviour Samuel0 days agoTrustindex verifies that the original source of the review is Google.
The best moving services put customers first. Professional movers take the time to understand each client’s needs explain the process clearly and provide flexible solutions that help ensure a successful move.Posted on Google
Trevon Thomas1 days agoWonderful service by Charlie and Carlos with American van lines. Thank you so Much for everything. You did for my grandmaPosted on Google
Greg Kite1 days agoJeffery in Brunel were very professional and conscientious. They were also very friendly and easy to work with.Posted on Google
Amuzu Kojo1 days agoThey clearly understood that the process was designed not merely to achieve a quick completion, but to produce a well-organized and reliable outcome. For that reason, they focused on ensuring that every stage was completed carefully and efficiently, paying attention to important details while avoiding unnecessary confusion, duplication of effort, misunderstandings, and other issues that could slow down or weaken the final result.Posted on Google
Theophilus Tukpa1 days agoThey demonstrated a strong understanding that speed alone was not the true measure of success. Although completing the work efficiently was important, they also recognized the need to ensure that every stage was carried out carefully, accurately, and in the correct sequence, with clear communication and organization throughout the process to prevent unnecessary confusion or complications.Posted on Google
Joseph Easter2 days agoThe movers handled the unloading process in a very organized and efficient manner, taking particular care to separate this equipment from the rest of our household belongings and ensuring that everything was placed appropriately.Posted on Google
Alison J3 days agoTrustindex verifies that the original source of the review is Google.
The driver/movers were great, really helpful and easygoing. We had no problem with them: They are contracted by American Van Lines. The company itself has poor communications with their customers and are very hard to get a hold of when you have questions. Nobody explained the need for us to count boxes, or what size the standard box is, for our move. They had computer glitches that left inventory off our move. Customer service is not great - quite often return calls are not made.Posted on Google
Srimoyee Mukherjee5 days agoWe had a great experience with American Van Lines for our move from Massachusetts to New York. The entire process was smooth and well organized, and the team was professional, courteous, and helpful throughout. They made what could have been a stressful move much easier and more manageable. We really appreciated their communication and the care they took in handling our belongings. Overall, we were very happy with the service and would happily recommend American Van Lines to anyone planning a long-distance move.Posted on Google
Bryan Smith6 days agoGreat job real pros!!!!!!!!+0Posted on Google
Stephanie7 days ago⭐⭐⭐⭐⭐ Mike R. was absolutely amazing getting us set up for our move with American Van Lines. From the very beginning, he made what could have been a stressful process feel easy and actually fun. Mike has such a great personality. He kept it real with us, answered our questions honestly, explained everything clearly, and never made us feel like we were getting some rehearsed sales pitch. The banter was hilarious, and by the end of the conversation we felt like we’d known him forever. Moving from New Jersey to Florida is a big deal for us, and having someone who was knowledgeable, straightforward, funny, and genuinely enjoyable to work with made a huge difference. American Van Lines, give Mike R. a raise. 😂 Seriously, if you get Mike helping you with your move, you’re in good hands. 10/10 experience!Posted on Consumer Affairs
Mia8 days agoTrustindex verifies that the original source of the review is Consumer Affairs.
Coordinating a monumental long-distance move after decades in one's home is an intimidating prospect but American Van Lines took great pains in ensuring that nothing went wrong. From our initial conversation their service coordinator gave us an honest estimate of the cost of the services which eased any worries about additional charges upon delivery of the items. The movers themselves were punctual and courteous taking great care in wrapping our heirloom china and large framed mirrors in thick padding. He and his team worked patiently and efficiently in packing the heavy garage tool chests and large lawn equipment boxes. They kept us posted by text message about their progress along the multi-state route and the things were all there undamaged, when they arrived at our new home. I only wish that I had availed of their services earlier in my home-buying activities, and I wholeheartedly recommend them to anyone considering a long-distance move.Posted on Consumer Affairs
Lucas8 days agoRelocating our entire household, including our delicate kitchenware, specialty appliances, and heavy outdoor patio gear, involved numerous worries; however, American Van Lines Company took care of everything. Our experience with this particular enterprise has exceeded our expectations, starting with our initial phone call when our booking agent gave us an exact cost with no hidden fees and provided us with a binding estimate, which remained the same upon final payment. The crew that packed our belongings was punctual and handled everything with care. They properly secured our glass kitchenware, high-end espresso maker, and heavy outdoor grill in bubble wrap and shrink film. We were also kept informed about the location of the truck with the belongings across state, and everything arrived in excellent condition without a single mark. I certainly had a great experience and would recommend this company to anyone searching for a premium and reliable moving service.Posted on Consumer Affairs
Jennifer8 days agoMoving all of my home furniture and fragile work-from-home office equipment across the country felt very scary and stressful. However the moving company American Van Lines took perfect care of all my things while they were moving them. First of all an agent who booked my order provided me with a comprehensive flat-rate binding estimate. During the whole relocation process the quote remained the same not a penny was hidden. Secondly a team of packers was extremely professional and skilled. They packed my delicate electronics equipment including two monitors a pc tower and an adjustable standing desk with exceptional precision and secured them in special boxes. They wrapped our heavy furniture and fragile glass items in wrapping paper and thick blankets so that nothing would break during the move. Finally I received regular updates from the driver about the location of the truck. All of my things arrived at the new place perfectly safe and exactly on time. I had a wonderful experience and I will definitely tell my friends and family to use american van lines.Posted on Consumer Affairs
Amelia8 days agoI used American Van Lines last month to pack up my workshop and our home furniture. Moving everything over state lines is always a headache but the crew they sent over made it pretty painless. The price they gave me over the phone didn't change at delivery, which was a massive relief because I was expecting hidden fees. The guys wrapped my tools and garage gear up perfectly so nothing broke on the highway, and they were really nice about placing the heavy stuff exactly where my wife wanted it.The driver also gave us a text update during the haul, so we knew when they'd hit the driveway. Good company, and I'd use them again.Posted on Consumer AffairsRichard9 days agoMoving out of a downtown high-rise apartment with a limited building access and strict freight elevator schedule is not an easy task but the professional team from American Van Lines completed the job to my entire satisfaction. The company’s customer service department developed a binding estimate with me without any hidden fees and I did not have to pay any additional costs upon arrival at the suburban neighborhood. The three-member crew showed up at the appointed hour and swiftly moved my possessions without damaging anything in the hallways and entrances. They safely packed my modular sofa, glass coffee table and flat TV monitors with bubble wrapping paper and heavy duty plastic shrink wrap. In addition the drivers provided excellent communication throughout the long-haul transportation as they kept me updated with the route and state location. All of our things arrived at the new house completely safe and undamaged. The moving workers were so helpful that they put the heavy furniture in the exact spots we wanted so we did not have to lift anything or hurt our backs. I am truly satisfied with the AVL’s performance and would recommend the company’s services to friends and family.Posted on Consumer AffairsJohnson9 days agoIn comparison with dozens of other long-distance movers who provided us with confusing and outrageous price estimates, we are thrilled that we have chosen American Van Lines for our relocation. The company's coordinator has got a binding flat-rate estimation by touring our place room by the phone to get an inventory idea. Moreover, when the three-moving crew arrived, they wasted no time and worked like a well-oiled machine. They handled our TV sets and crystal-front cabinets with the skill and precision of true professionals experienced in hauling heavy and oversized items. Moreover, they took the time to lay floor runners on our hardwood floors and carefully wrapped and padded all our belongings. The customer service team called or messaged a few times a week to let us know where the moving truck was. We felt safe and happy because the company kept talking to us during the move. The movers arrived precisely on time and brought all the heavy boxes into the specific rooms we asked them to. These pros actually took the time to rebuild the bed frame of our master bedroom! If you want to have value for your hard-earned money and treat loved ones, choose AVL!Posted on Consumer Affairs
Jackson9 days agoMoving across the country on a tight schedule is not something anyone would want to do but with American Van Lines, it was a complete breeze. We spoke with one of their representatives, told them what we needed, and they gave us a quote that was ironclad and never changed from the first conversation till the very end, when everything was delivered. They showed up early on the day of the move, and their packing crew was top-notch. The movers took great care of all our items, including fragile kitchen dishes, paintings, and the heavy dining table. They wrapped everything in thick blankets and put them in special boxes. If you're looking to hire a reliable and premium moving company, I cannot recommend AVL highly enough.Posted on Consumer AffairsWilliam9 days agoRelocation after living more than twenty years in one house is associated with significant stress but American Van Lines have managed to help with it. The company workers were very professional and helpful while they took out the last few items from the home. When we first called them, they gave us an honest, clear price. They kept their promise and charged us that exact same amount when they delivered our items. They packed all of our items perfectly so nothing would break, even our fragile glasses, mirrors, special family items and a heavy piano. The team arrived at the house punctually on the day of removal and handled all items with care. They kept in touch with us while the van was heading to the state and provided updates on the road so we could track the progress. Finally I am happy that the relocation company did an excellent job and will recommend AVL to friends and family in the future.Posted on Consumer Affairs
Karen9 days agoMoving our family of 4 (ages 4, 7, 9 and 15) was a headache but American Van Lines took all the hassle out of the process. The company gave us a locked, guaranteed price during our very first call. This meant there were no unexpected extra fees when they delivered our items to our new state. The packing team turned up on time and worked at a blinding pace. They took great care with our valuables and delicates, wrapping up my daughter's entire nursery set, including the furniture, several flat-screen TVs and my son's disassembled backyard play set in thick blankets and plastic shrink wrap. The drivers kept us posted en route and arrived at our new suburban home with not a wrinkle on any of the furniture. The workers even helped put the heaviest boxes in the rooms of our choice. I can't speak highly enough about this company and would recommend them to any family considering a relocation.Posted on Google
Don Purdy10 days agoQuick, efficient and careful! Patrick was awesome and loved his team. Great for business & personal moves. Thanks, guys!!!Posted on Google
Taylor Flowers12 days agoI chose American Van Lines because I am a veteran who needed moving services from a reliable company. Morris was very understanding and a great person to work with.Posted on Consumer AffairsThomas15 days agoI cannot be more satisfied with the services provided by American Van Lines to me in relation to my recent move. The customer support was great and helped me plan everything perfectly. The team showed up on time and executed the job professionally and with a high degree of efficiency. They packed my fragile items and heavy furniture very carefully. Everything arrived fast and in perfect condition. Overall, they took care of one of the most stressful tasks for me with minimal hassles. They deserve all five stars!Posted on Google
Matt McGaw15 days agoCeasar and Ricky were the best team of two to coordinate and pick-up our belongings. They were well coordinated, efficient, patient, and made the whole process much less stressful. I'd highly recommend them to any prospective clients who are looking for a smooth and easy move. Thank you, Ceasar and Ricky -- you two are the best!Posted on Consumer Affairs
Linda16 days agoI had a great experience with American van lines.They helped me move 5 states for the first time and made it very stress free. When I called to book the estimate, the booking agent was very up front about costs so I didn't get charged any hidden fees later. On the day of the move, the team showed up on time and worked with a professional attitude. They took special care to wrap my delicate electronics and antiques and packed them with lots of other things in the truck quickly. They kept me up to date along the way and delivered everything to my new house safe and sound. They even helped put the heaviest pieces of furniture where I wanted them. I couldn't have asked for better movers and will definitely hire them again if I need to move somewhere else.Posted on Consumer AffairsHelen16 days agoHiring American Van Lines was the best decision I could make for a four-bedroom household move. Their workers were well-organized and managed to get the job done without any scratches on the expensive stuff. Not only that, they provided great customer support and ended up charging exactly the amount we initially discussed for all the relocation services. I highly recommend them for long-distance moves because they are professional, polite, and competent. The customer support team helped me a lot, too.Posted on Google
Anthony Day16 days agoAmerican Van Lines rocks! Francisco and William brought my whole house from Florida out to Wyoming and I could not have asked for a better crew. They treated my stuff like it was their own. When I needed to open a few boxes to figure out where things should go, they didn't blink, they just jumped in and helped me sort it out. If you get to pick, ask for Francisco.Posted on Google
Andrew Jackson19 days agoOur movers were great! Professional, friendly, and worked very efficiently. The staff that coordinated our move wasn't the best experience.Posted on Google
Jada Rose22 days agoThe moving team was professional, friendly, and handled everything with care, making the process smooth and stress-free. Communication was clear throughout, and I would definitely recommend this reliable moving company.Posted on Google
Rob Smith23 days agoAndres was a great foreman and his team really did a great job. I would definitely use them ago.Posted on Google
Adrianne Bledsoe23 days agoGreat team of movers!! Fast and efficient!Posted on Google
Joseph Greenwell24 days agoRonald and the team were very kind and thoughtful. They were willing to move us even with a distance to go due to the size of the truck. We were able to partner with them with a pickup truck which made it easier, but they were going to do the move even without it. I am grateful for their help and look forward to my mom and grandma’s belongings arriving in my home in CA.+0Posted on Consumer AffairsLewis26 days agoI had an incredible experience with the American Van Lines company. Their customer service was great the whole time. My things were transported precisely on time. My experience with the relocation company was great because the crew arrived at my house in the scheduled time and did not waste any minutes. They also took all my fragile items and heavy furniture, such as the bedroom set, and securely packed them for the long way. The furniture was delivered to my new house without delays in the expected time. I highly recommend this company. All my things are safe, and the cost did not change.Posted on Google
Divya Tejwaney28 days agoJuanol and his team were amazing! Super accommodating & quick. They took care of all our moving & everything was super smooth from start to finish! Thanks - we definitely recommend him to everyone looking to move!Posted on BBBAlana D30 days agoTrustindex verifies that the original source of the review is BBB.
Patrick and his team were AMAZING!! Everything was packed with care and moved with care! You don’t see this kind of work ethics very often! I am so appreciative! I highly recommend this team to anyone!! Thank you for everything! Alana D.Posted on BBBJames H30 days agoWe were very happy with American Van Lines. Everything has been handled professionally from Danielle doing the initial walkthrough to Charlie and his team doing the packing and moving. Using American Van Lines really shows the difference between going direct to a reputable company and not using brokers. Would use American Van Lines again. Very happy with everything!!Posted on BBB
Benjamin D30 days agoI was a bit nervous while moving since I have collected a lot of things in my home during the years. However, the guys who came to help me with the move have made it easy for me by first arranging my things and then packing them. They packed my bigger furniture items in proper ways and paid special attention to those fragile boxes and moved carefully near the walls and doors.Posted on Consumer AffairsChristopher32 days agoMoving a busy household with kids and pets is an absolute logistical nightmare, but American Van Lines turned it into a completely smooth experience. From the initial booking, the coordination team was incredibly empathetic and helped us structure a schedule that worked perfectly for our family. On moving day, the packing crew arrived right on time with a fantastic, positive attitude. They were extremely polite, worked around the chaos of our household and treated our belongings with absolute care. They took extra time to securely wrap our family heirlooms and fragile items, ensuring everything was protected for the journey. When the truck arrived at our new home, the delivery crew was just as efficient, safely placing boxes in their designated rooms and assembling all of our heavy furniture perfectly. Their transparent pricing and stellar customer service gave us complete peace of mind. We highly recommend them!Posted on Consumer AffairsEmily33 days agoI cannot praise American Van Lines enough for how perfectly they managed my recent move out of a high-rise condo building. Moving out of an apartment with strict elevator time slots, narrow hallways and limited loading zone parking can be a complete nightmare, but this crew handled it like seasoned pros. They were extremely careful not to bump walls, scuff floors or damage the building's property which saved me from any building penalty fees. They packed the truck tightly and securely, wrapping every piece of furniture securely in heavy quilted blankets. The entire shipment arrived at my destination exactly within the promised delivery window and the crew unloaded everything safely with the same high level of energy and care. Their customer service was outstanding, the price was exactly as quoted and the movers were courteous and hard-working. Five stars all the way!Posted on Consumer AffairsMartinez33 days agoChoosing American Van Lines was the best decision I made for my recent relocation. I was moving a large, fully furnished four-bedroom house and I was terrified of items getting damaged or lost. Fortunately, the crew that handled my move was top-notch. They were punctual, incredibly organized and treated my home and belongings with the utmost respect. They used extensive protective padding on the doorways and floors, ensuring the house was left spotless. The inventory tracking system they utilized gave me total confidence that everything was accounted for. When the shipment arrived at my destination, the delivery was flawless and the team reassembled my heavy bedroom sets perfectly. The level of professionalism, physical care and efficiency they displayed was truly outstanding. They earned every bit of this five-star rating!Posted on Consumer AffairsDavid33 days agoI cannot say enough good things about my experience with American Van Lines. From the moment the truck pulled up, the moving crew was incredibly courteous, professional and ready to work. They took the time to carefully wrap all of my furniture in heavy-duty blankets and ensured that my delicate glass items and artwork were securely packed in specialized boxes. The entire team worked cohesively and efficiently, making what could have been a chaotic day feel completely organized and calm. They arrived at my new home exactly when promised and placed every single piece of furniture exactly where I requested it. Nothing was broken, scratched or lost during transit. Their honesty, hard work and clear communication made this the best moving experience I have ever had. I highly recommend them!Posted on Consumer AffairsJessica33 days agoWe used American Van Lines for a complicated out-of-state move that required our household belongings to be held in temporary storage for three weeks between closing dates. Dealing with their Greensboro regional office was an absolute pleasure. The coordinator broke down their monthly storage rates upfront with total clarity, so we encountered zero surprise fees. When the crew arrived to pack our things, they meticulously inventoried every box and piece of furniture, wrapping our leather sofas and mattresses in heavy protective layers. Knowing our items were stored in a climate-controlled, secure facility gave us complete peace of mind. Delivery was flawlessly coordinated and the final unloading crew worked efficiently without scratching walls or denting a single item. I couldn't ask for better accountability or service!Posted on Consumer Affairs
Brian33 days agoI had a very tight timeline for my upcoming relocation and American Van Lines stepped up and handled everything flawlessly. From the very first phone call, their coordinating staff was reassuring, helpful and locked in my dates without any hassle. On the day of the move, the crew arrived right on time and immediately went to work with an impressive level of speed and coordination. Despite working quickly to stay on schedule, they never cut corners when it came to protecting my belongings. They double-wrapped my electronics and fragile items and everything arrived at my new home completely intact and scratch-free. Their transparent, upfront pricing meant there were no unpleasant surprises or hidden fees at the end of the day. I am deeply grateful for their professionalism and highly recommend their excellent moving services to anyone.Posted on Google
Justin Wendt33 days agoI had an outstanding experience with American Van Lines, and I especially want to recognize our driver, Edward Utley. Edward went above and beyond to make sure our move stayed on schedule during an extremely tight timeline. We had to have our entire household packed and loaded onto the semi truck in one day because the buyers were moving into our home the very next day. Missing that deadline simply was not an option. Edward kept everything organized, kept the team moving, and made sure all of our household items were carefully packed and loaded by the end of the day. His professionalism, communication, leadership, and work ethic were exceptional. Moving is stressful enough, but knowing Edward was in charge gave us confidence that everything would get done on time—and he delivered. American Van Lines is fortunate to have someone like Edward representing their company. I would absolutely recommend American Van Lines, and if you have the opportunity to have Edward Utley handle your move, you are in excellent hands. Thank you, Edward, for making a very stressful moving day go as smoothly as possible!Posted on BBBCandace F34 days agoThere were some additional questions from me regarding my move, and the office staff responded timely and was helpful to me. The transportation process was done well and safely for all my belongings, so I am happy with the service.Posted on Consumer Affairs
Elena34 days agoChoosing American Van Lines for our cross-country transition was easily the best decision we made during the entire relocation process. Since their main hub is right near Pompano Beach, their customer service team was incredibly knowledgeable and walked us through the entire binding inventory process clearly. There were no hidden fees or unexpected surcharges when the final bill arrived—the price matched the quote perfectly. The physical loading crew worked with incredible efficiency, utilizing the truck space perfectly while treating our heavy boxes with absolute respect. Having a moving company that delivers genuine accountability is rare these days and I highly recommend their structural support team to anyone looking for a smooth long-distance move.Posted on BBBHarry W35 days agoIt appeared to be a smooth procedure as far as making an appointment is concerned, and the questions about the pick-up date were answered without difficulty by the company's staff. The movers came to my house on time and wrapped my bigger things prior to taking them outside, putting my fragile stuff into the truck.Posted on BBBRoger V36 days agoThe American Van Lines, *** was the best choice for me among several other moving companies that I looked at before my relocation. The booking person was very informative about the expected charges. During the actual move, the team came prepared with the required equipment, discussed the household items, and then started the loading process.Posted on BBBRoy R37 days agoThe recent move I have experienced has been very smooth and without any problems. The movers had all the necessary things with themselves and were working carefully with each of the items we had. Big furniture pieces were taken extra care of, and breakable boxes were also given special attention. Everything got delivered within due time and there weren't any delays at all.Posted on Google
TheReal ChefBoieAndy3637 days agoGreat experience with Andres Ricky and Charlie my move from North Carolina to Colorado. I’m super happy with everything. The price was good. The delivery took place on time. Overall experience is wonderful. I’m probably not gonna move again but if I ever do or know anybody, I will definitely recommend American fan lines to everybody I know those guys really really worked so hard at 105° weather bravo.Posted on BBBMichael J41 days agoTheir professional attitude and careful attention to detail made a significant difference during the moving process. They did not simply focus on completing the job quickly; they also made sure that everything was handled properly and safely. Their teamwork, patience, and respectful communication showed a strong commitment to customer service. I appreciated the effort they put into making sure the entire experience went smoothly.Posted on BBBKaren F42 days agoI especially appreciated that they never rushed the process or took shortcuts just to finish faster. Every item was handled with care and attention, and they remained respectful and professional throughout the entire job. Their level of service gave me confidence that my belongings were in capable hands.Posted on BBBBrian G42 days agoIt was clear that they understood the importance of protecting people's belongings during a move. Their combination of punctuality, organization, care, and professionalism made a noticeable difference. I was very satisfied with the service and would confidently recommend them to anyone preparing for a move.Posted on Consumer AffairsSami42 days agoTrustindex verifies that the original source of the review is Consumer Affairs.
American Van Lines customer service has been very helpful in resolving my issues. They have been patient and kind. Original Review: Aug. 4, 2026 This was the worst moving experience we’ve ever had. We hired American Van Lines to move our household from Washington to Alabama because we trusted them to safely transport our belongings. Unfortunately, the experience was disappointing from beginning to end. Our pickup occurred later than originally scheduled, and our belongings were delivered well after the contractual delivery window. Throughout the process, communication was poor. We were repeatedly given delivery dates that changed, promised callbacks that never happened, and often had to contact the company ourselves just to get updates. When our shipment finally arrived, the condition of our belongings was unacceptable. We found broken furniture, broken plastic storage totes, damaged boxes, and other damaged household items. Even more concerning, multiple boxes and household items contained mouse droppings and urine. We also found loose pasta shells inside boxes that we packed ourselves (we did not pack pasta), which should never have been there. One plastic tote had a shoe print on the lid, and tape that had been placed on our safe at pickup was missing upon delivery. After paying more than $11,000 for this move, we expected our belongings to be handled with care and stored in clean, secure conditions. That was not our experience. I cannot recommend American Van Lines based on the service we received.Posted on Google
Sami Savage42 days agoCustomer Service was great in helping me! They were patient and kind. They communicated with me. They were able to help solve my issues.Posted on BBBPablo B44 days agoI am very happy with the service I received and would recommend this team to anyone who needs trustworthy movers. They handled my belongings with respect and made sure that everything was properly secured and protected. Their attention to detail was especially impressive when dealing with fragile and delicate items. They remained organized and professional throughout the move, which helped everything go smoothly. Knowing that they genuinely cared about the safety of my possessions gave me tremendous peace of mind.Posted on BBBHeriberto R45 days agoThe order arrived on time, which made the entire experience feel convenient and stress-free. Knowing that I could depend on the delivery service to follow the expected schedule gave me confidence in the company. Timely delivery may seem like a basic expectation, but when it is handled consistently and efficiently, it makes a significant difference to the overall customer experience.Posted on Consumer AffairsCarol46 days agoAmerican Van Lines handled our recent family relocation flawlessly from start to finish. The customer support team was clear and transparent while helping us construct our inventory list, so our final binding estimate was 100% accurate on delivery day. The moving crew arrived precisely on schedule, worked diligently to wrap our glass display cabinets and wooden dressers in heavy-duty padding and loaded everything securely. Our entire shipment arrived safely and ahead of schedule. Truly a top-tier operation!Posted on Consumer AffairsV.46 days agoI had a fantastic experience using American Van Lines for my recent relocation. The customer care team was highly responsive setting up my inventory list perfectly so my final estimate was completely transparent from day one. On moving day the packers arrived early handled my bulky furniture items with absolute precision and secured everything safely into the truck… The cross country shipment arrived ahead of schedule completely undamaged…. They took all the typical stress out of moving day.Posted on Consumer AffairsRebecca46 days agoAmerican Van Lines provided an exceptional experience for my recent household relocation. The crew arrived right at the beginning of the scheduled window, introduced themselves politely and immediately began wrapping my fragile belongings. They took extra care with my flat-screen TVs and glass tabletops, securing everything with thick moving blankets and tape. The driver maintained clear communication throughout the transit and delivery was completed seamlessly with zero damage. A top-tier moving service!Posted on Consumer AffairsRaymond46 days agoAmerican Van Lines did a phenomenal job handling our household move. The booking process was straightforward and the coordinator provided a detailed inventory breakdown that kept our final price completely stable. On moving day ,the crew arrived right on schedule, wrapped our wooden furniture and fragile packing boxes with top-tier materials and loaded the truck safely. The entire shipment arrived at our new home right on time with absolutely zero damage. I highly recommend them for a stress-free relocation!Posted on Consumer AffairsDouglas46 days agoAmerican Van Lines provided an absolutely stellar experience for our family's long-distance move. The scheduling coordinator was incredibly thorough, detailing every step of the process so we knew exactly what to expect. On moving day, the crew arrived right on time with all the necessary supplies and immediately went to work packing up our entire home. They handled our delicate porcelain and heavy furniture pieces with extreme care, wrapping everything securely. Delivery was flawless and the final price matched our initial quote perfectly. I highly recommend their services!Posted on Consumer AffairsNatalie46 days agoAmerican Van Lines made my interstate move incredibly straightforward and stress-free. The entire coordination process was flawless, beginning with a detailed inventory walk-through that ensured my final billing quote remained completely stable. The loading crew arrived right on time, wrapped my delicate artwork and heavy furniture with heavy-duty padding and packed the truck with great care. Transit updates were clear throughout the journey and everything arrived at my new destination in perfect condition. Exceptional service!Posted on BBBAnthony A47 days agoEvery step should feel natural, intuitive, and purposeful. Instead of forcing users to navigate complicated processes, deal with unnecessary delays, or understand confusing instructions, businesses should create journeys that guide people smoothly from one stage to another.Posted on Consumer AffairsCynthia47 days agoAmerican Van Lines delivered exactly what they promised for my recent interstate move. The entire process was exceptionally well-organized, beginning with a detailed inventory breakdown that kept my final bill completely stable. The loading crew arrived right on time, wrapped my delicate artwork and heavy furniture with heavy-duty padding, and packed the truck with great care. The transit updates were clear and consistent, and everything arrived at my new destination in perfect condition. Exceptional service from a dedicated team!Posted on Consumer AffairsDanielle47 days agoAmerican Van Lines did a phenomenal job handling our cross-country relocation. The scheduling coordinator took the time to answer all of our questions and gave us an honest, binding estimate with zero hidden surprises. On moving day, the packing team arrived right on schedule and worked diligently, using thick moving blankets and heavy-duty wraps to secure our vintage dining table and delicate glassware. The driver gave us timely status updates while in transit and unloading went perfectly smoothly. A truly premium moving experience!Posted on Consumer AffairsRachel47 days agoAmerican Van Lines did a phenomenal job handling my interstate relocation from start to finish. The customer support team helped me finalize my inventory list accurately, ensuring my final binding quote remained stable with no surprise add-ons. On the day of the move, the crew arrived right on time, wrapped my electronics and mirrors securely, and packed the truck beautifully. The driver checked in with me regularly throughout the transit, and delivery went flawlessly. I am very grateful for their excellent service!Posted on Consumer AffairsGregory47 days agoAmerican Van Lines made our family relocation incredibly straightforward and stress-free. The booking team was upfront about all the costs, providing a detailed, binding estimate that completely eliminated any guesswork or surprise fees at delivery. On the day of the move, the crew arrived precisely on time, introduced themselves professionally and went straight to work wrapping our furniture and electronics. Everything arrived safely at our new home right on schedule. I would absolutely hire them again.Posted on Consumer AffairsBrian47 days agoAmerican Van Lines provided an absolutely flawless service for our relocation. The scheduling coordinator took the time to answer all of our questions and gave us an honest, straightforward estimate. On moving day, the packing team arrived right on schedule and worked diligently, using top-tier blankets and wraps to secure our vintage furniture and delicate glassware. The driver gave us daily status updates while in transit and delivery went perfectly smoothly. A truly premium moving experience!Posted on Google
Joshua McClure47 days agoTerry and his crew were great! Punctual and fast moving servicesPosted on BBBUtsav S48 days ago***** and ***** did thorough job clearing out our 2300 square foot house on loading day. Very pleasant time with their entire team the whole time they were going room by room.Posted on BBBTodd H48 days agoReceiving the items on time meant that I did not have to spend additional days waiting for my order. I was able to receive the products when I needed them and immediately put them to use. Avoiding unnecessary waiting made the delivery process feel much more efficient. It also gave me peace of mind because I knew that the order had arrived within the promised timeframe and that there was no reason to worry about a possible delay.Posted on Consumer AffairsAmanda48 days agoAmerican Van Lines exceeded all of my expectations for my recent household move. The scheduling process was incredibly simple and the customer support team stayed in touch with me every step of the way. When the movers arrived, they were professional, courteous and immediately went to work securely wrapping our furniture. They loaded everything onto the truck quickly and efficiently and delivery was just as smooth. I will definitely use them again for any future moves.Posted on Consumer AffairsMichael48 days agoAmerican Van Lines provided an absolutely stellar experience for our recent relocation. The customer service team was always available to answer our questions leading up to moving day, which kept us completely at ease. On the day of the move,the crew arrived right on time and immediately went to work packing and securing our bulky items. They loaded and unloaded everything with incredible precision, leaving no scuffs on any walls. I highly recommend them to anyone wanting a reliable and well-coordinated move.Posted on Consumer AffairsLaura48 days agoAmerican Van Lines did an amazing job moving my entire apartment across several states. The customer care representative helped me build an accurate inventory checklist beforehand, so my quote remained completely stable throughout the process. On moving day, the packers worked efficiently, sealing up my mirrors, electronics and artwork with excellent care. The truck driver communicated clearly regarding the arrival window and unloading was finished seamlessly. I am very impressed with their service quality.Posted on Consumer AffairsQasim48 days agoAmerican Van Lines provided an absolutely stellar experience for our recent relocation... The customer service team was always available to answer our questions leading up to moving day, which kept us completely at ease. On the day of the move the crew arrived right on time and immediately went to work packing and securing our bulky items. They loaded and unloaded everything with incredible precision leaving no scuffs on any walls. So I highly recommend them to anyone wanting a reliable and well coordinated move.Posted on BBBJanice S49 days agoThe fact that my items arrived on time also increased my confidence in the estimated delivery information. Accurate delivery estimates are important because customers often make plans based on them.Posted on Consumer AffairsDaniel49 days agoI hired American Van Lines for a cross-country move and they did an incredible job from start to finish. The booking process was straightforward and their team gave me a clear, accurate estimate with no hidden surprises. On moving day,the crew was professional,polite and handled my bulky furniture and fragile packing boxes with extreme care. Everything arrived safely at my new home on schedule. Moving long-distance is stressful, but their communication and execution made it incredibly smooth!Posted on Consumer AffairsGerard49 days agoOverall, the delivery process was convenient because the items arrived when I expected them. Reliability is particularly important when customers are depending on an order for a specific purpose. Since there was no unexpected delay, I felt that the delivery process was well managed and dependable. The experience was straightforward from beginning to end.Posted on Consumer AffairsStephanie49 days agoAmerican Van Lines provided an excellent experience for our recent relocation. The packing service they offered was worth every penny—their crew wrapped our fragile antiques, mirrors and electronic equipment with top-tier materials. The drivers kept us updated regularly during the transit, giving us complete peace of mind. Everything arrived in perfect condition and the movers worked hard to place each item right where we wanted it. I highly recommend them for an organized and reliable move.Posted on Google
Herman Cabral49 days agoThe price was right, the service was top-notch. Michael did a great job at explaining the moving process step-by-step during the initial evaluation session, and was available for follow-up questions or concerns (regarding the binding estimates, COIs, bill of lading etc).Posted on BBBStacy W50 days agoI was impressed by how dependable the delivery process was. Everything arrived on time, exactly as expected, which was especially valuable because I had scheduled my plans around the estimated delivery date. The fact that the order arrived without delays made the entire purchasing experience much more positive.Posted on Consumer AffairsEric50 days agoThe packaging and handling appeared to be very careful, and the entire process felt organized and professional. It is reassuring to know that a company can keep its delivery commitments while also making sure the items arrive in excellent condition. This was a very positive experience overall.Posted on Google
Sakaru Serrano50 days agoHad to move my Mom from co va Of do you to health condition. I'm so glad i used american vanlines the. Sent agent cobra van lines Alex and oscar o Pick. Up, the stuff they did a great job i am.super glad i hire american van linesPosted on BBBFranklin C51 days agoThey listened carefully to everything I had to say, communicated clearly throughout the entire process, and made sure that every aspect of the work was handled properly. What impressed me most was how seriously they took my concerns. At no point did I feel like I was being rushed, ignored, or treated as though my questions were unimportant. They took the time to understand exactly what I needed and made sure the work was completed with the attention and care it deserved.Posted on BBBDaniel T51 days agoOverall, I was extremely impressed by their respectful attitude, responsible approach, and strong attention to detail. These qualities were evident throughout every stage of the process and played a major role in making the experience so positive.Posted on BBBKermit B52 days agoTheir respectful manner, responsible approach, and attention to detail made me feel confident throughout the entire process. From the very beginning, they treated me with professionalism and genuine consideration, taking the time to understand what was needed rather than making assumptions or ******* through the work. I appreciated how carefully they handled every aspect of the job and how clearly they communicated along the way.Posted on Google
Michael Edmison52 days agoTerry, Antwone, Tyler did a fantastic job! So helpful!!Posted on Google
Ashe Kenyetta52 days agoPicked up and protected everything quickly. I recommend this companyPosted on GoogleMichael Edmison54 days agoTerry, Tyler, Antwone were amazing and very professional!Posted on Google
Michael56 days agoJaques and Rigo were an absolute pleasure to work with. They arrived on time, were professional, and handled my items with care. If you work with AVL for your move in South Florida ask for them!Posted on BBBMarjorie P56 days agoThe quality of their service also left me with a very positive impression of the entire company. Their professionalism, communication, and attention to detail demonstrated a commitment to customer satisfaction. They made sure the job was handled responsibly and gave me confidence that I had made the right choice.Posted on Google
A.M Solomon56 days agoJeffery did good at the delivery 5 starPosted on BBBMary V57 days agoThe movers were professional, careful, and dedicated to making sure my belongings were protected throughout the entire process. From the moment they arrived, it was clear that they took their job seriously and understood how important it was to handle everything with care. They were punctual, organized, respectful, and prepared to get the job done efficiently without compromising the safety of my belongings.Posted on BBBMichael R58 days agoI had a great experience with the moving team and would highly recommend them. They were careful and thorough while packing all of my belongings, and they went above and beyond when it came to fragile itemsPosted on BBBAntonio B59 days agoMy household items were delivered to the destination in perfect condition. I valued the fact that the estimate remained the same after the completion of the move. The process of getting settled in another state was not as difficult as I had thought.Posted on BBBMi M62 days ago***** made our move simple. He did a great job and was even able to work around our 1 year olds nap schedule!!Posted on BBBJulie D62 days agoThe office staff explained everything to us prior to moving day. Moreover, the movers paid great attention to our long-distance move. They put our furniture in the correct place when we received it, which saved us time. We were charged exactly the estimated amount, and we were satisfied with our choice all along.Posted on BBBDeborah S62 days agoAmerican Van Lines, Inc. made our moving process much easier than we thought. Their employees were ready to help us right from the planning stage, and each step of our relocation was completed thoroughly. They were all polite and friendly and focused on providing a comfortable transition for us.Posted on BBBElaine H63 days agoSure, moving is always exhausting, however, it proved to be much simpler than I thought it would be. All the scheduling went smoothly, and the office explained everything in advance of the moving day.Posted on BBBAndrew M64 days agoHaving read several good reviews about this moving company, I booked their services for relocation. It turned out to be an absolutely great experience from start to finish. My things were treated with care, and all the fragile items were packed with extra care. The delivery was done precisely as was planned, and everything arrived in perfect shape. There was no problem with communication.Posted on BBBDavid P65 days agoAmerican Van Lines, Inc. did fantastically well right from the start of the process to the very end. It was quite easy to arrange the entire move and to collect all the required information from the office. My furniture was moved with utmost caution, and my fragile belongings were always protected. Everything was delivered on time without any delays.Posted on BBBDaniel T65 days agoOne of the most important issues for me was how to pack my musical instruments, as they held great value to me in more ways than one. The movers were very careful in packing all the cases and made sure that all the items were placed correctly in the truck. They treated all my belongings with great care during the entire process of moving. Everything was delivered at the appointed time, and everything came out perfectly.Posted on Google
Barbarann Fernandez65 days agoThey took really good care of our moving. I felt the care. Ronald and his crew are wonderful.Posted on BBBThelma B66 days agoI had a lot on my hands as I was working on this move along with work. The office made sure that every single detail was covered prior to the move. The team made sure to pack all my belongings without rushing while making sure that all my things were handled with care. All the furniture was moved without a scratch, and none of my boxes were missing. The whole process stayed on track and within budget.Posted on Google
Graham Anderson67 days agoVery professional driver and moving crewPosted on Google
Linette Hindsley69 days agoJeffery and his team were very pleasant and professional.Posted on BBBFrederic B69 days agoIt was my first time using such a service, so I did not know what to expect. In the office, everything was explained to me, so I knew what to expect before moving. They handled each item of my furniture in a careful manner and packed everything. Everything was delivered in perfect condition without any damage, and each box was put in its place. Everything was on time, and the final price matched the original estimate.Posted on Google
Adah Keeney69 days agoFantastic team of both planning staff and drivers/offloaders. I felt like I was in great hands the whole time! Next day drop off at my new place, and everything arrived in perfect condition!Posted on BBBSam R70 days agoTheir careful planning and attention to every detail allowed me to settle in much faster than expected while giving me complete confidence that every aspect of the move was being handled with care.Posted on BBBJack B71 days agoThanks to their exceptional efficiency, professionalism, and meticulous attention to every detail, I was able to settle into my new home much sooner than I had expected. From carefully packing and transporting my belongings to ensuring every item arrived safely, they handled each stage of the relocation process with remarkable care.Posted on BBBRonnie T72 days agoAs soon as we reached the destination, the team carefully unloaded all of my belongings and placed everything in the appropriate rooms according to my instructions. They remained patient, courteous, and attentive throughout the process, making sure I was completely satisfied before considering the job finished. Their outstanding communication, professionalism, and commitment to delivering high-quality service made the entire moving experience smooth, well-organized, and worry-free.Posted on Consumer AffairsFranklin72 days agoThe unloading process was handled with the same level of professionalism as the rest of the move. Every box and piece of furniture was carefully carried inside and placed exactly where I requested without hesitation. The movers remained courteous, patient, and attentive throughout the entire process, making sure nothing was overlooked. Their excellent communication and commitment to customer satisfaction created a stress-free moving experience that exceeded all of my expectations.Posted on BBBMaryann N73 days agoThe crew demonstrated outstanding professionalism, worked efficiently throughout the day, and ensured every detail was handled with care. Their commitment to providing a positive customer experience exceeded my expectations, and I would happily hire them again.Posted on Google
Carol Stark74 days agoKerianne, Andrea, and the teams of movers all provided great customer service. It was my first long-distance move and I had limited time to depart my previous apartment, but everyone I interacted with at American Van Lines did their best to assist me. Nothing was damaged during the move, which was a relief because I have many fragile belongings of sentimental value.Posted on BBBPhyllis M76 days agoEvery part of the move was handled smoothly. My belongings were delivered without damage, and the team made sure everything was unloaded where I wanted.Posted on Consumer AffairsLeslie76 days agoMy furniture, kitchen items, and boxes arrived safely at my new home. Everything was placed exactly where I requested, making unpacking much easier. I was very impressed with the entire moving experience.Posted on Google
Barbara Hatheway77 days agoOur move was efficient, smooth, and completed cheerfully on the hottest day on record for the summer. The crew were polite, pleasant, helpful and very professional. The local company is Boulder & Denver CO Movers. Many thanks to the men: Ricardo, Derrick, Wilmer, and Sean.Posted on Consumer AffairsFredia77 days agoI was worried about moving several aquariums, which were expensive and delicate. It is good that the team was exceptionally attentive while working with them. All stands were securely fixed before packing. Nothing was disturbed during the transportation process, and everything was safe and sound. There were no problems or additional charges regarding the billing.Posted on BBBRicardo T78 days agoCleaning out the storage unit was a task that appeared to be long since I had so much accumulated there over the years. The moving team packed all the boxes efficiently, packing fragile items properly to ensure that they will stay intact during transportation. They even assisted in arranging all the things properly once we reached the destination point. The final bill matched the original estimate, which I really appreciated. I would confidently recommend this company to anyone planning a move.Posted on Consumer AffairsVernon78 days agoI needed to find the right moving company that could assist me in doing so. The process of scheduling was rather easy and straightforward. My belongings arrived within the expected delivery window, and every piece of furniture looked exactly as it had before the move.Posted on BBBAngelica D79 days agoThe thing is that I just renovated my new house and I was afraid that something may get scratched or damaged during the move. However, my fears turned out to be unfounded since the guys were very careful when they delivered all furniture and never hit anything in the process. Moreover, they rearranged some big furniture pieces in order to make me happy.Posted on Consumer AffairsAngelica79 days agoThe thing is that I just renovated my new house and I was afraid that something may get scratched or damaged during the move. However, my fears turned out to be unfounded since the guys were very careful when they delivered all furniture and never hit anything in the process. Moreover, they rearranged some big furniture pieces in order to make me happy.Posted on Consumer AffairsBrandy79 days agoI found moving from Arizona to Colorado a very stressful experience because I had lots of fragile things to move, and there was also some big furniture. Everything was packed in such a way that nothing was damaged. The delivery was on time, and everything seemed to be just as good as before moving. The quoted price did not change, and I liked the whole experience a lot.Posted on Google
Furtrapper JD80 days agoThe packing and moving team did a great job! It was a cross country move and everything went smoothly.Posted on BBBAdele R80 days agoTaking up the new job entailed relocation within a short notice period; thus, I anticipated having many stressful moments. Scheduling turned out to be pretty easy, and the company reacted to all of my calls promptly. My electronics, books, and furniture were delivered to the new apartment in good condition, the last bill coincided with the first quotation. I got accustomed to my new life without experiencing any troubles related to moving.Posted on BBBBree M81 days agoAmerican Van lines moved me across the country two months ago.Our driver ****** was amazing and professional. We were stressed out due to previous moves and bad experiences.However, ****** truly made this moving experience one to remember. He communicated with us throughout the whole process, he protected our home and all our belongings were wrapped wonderfully. No damages!Thank you American Van lines for giving us a great Driver who cares and an overall wonderful moving experience.Posted on Google
Brad Feliz81 days agoRonald and crew were absolutely professional and took incredible care with our lab equipment and personal items, A++ for a complex move request!Posted on BBBIrwin H83 days agoAs far as packing up all the things went, I felt anxious because of a lot of big furniture and delicate ornaments that I had to pack up and transfer. Everything was packed up nicely and protected prior to being transferred onto the truck. The office staff responded politely to all my calls answering my questions. The delivery took place in the promised period of time, and all my possessions were delivered in perfect condition.Posted on Google
Jimmy Chatsuthiphan83 days agoRonald and his crew were amazing. Super professional - highly recommended. Kind and extremely willing to help and go the extra mile. 5-star service.Posted on Consumer AffairsSteven84 days agoThe overall cost and my initial conversation with the customer service rep helped me decide to go with American Van Lines. We did a room-by-room estimate of what we had to get a quote for our house move. The pickup and delivery crews were great. They packed up everything. From the initial phone call, the follow-up phone calls with the customer service guy, Tim, and my communications with the driver, everything was fantastic. But the moving coordinator’s communication was terrible. I was originally told delivery would be on Monday, possibly Tuesday, after our Saturday pickup. Since this was an out-of-state move, we took the week off from work so we could be there for the delivery. It ended up being Thursday, and they were coordinating additional deliveries that could have pushed ours beyond the week we had already taken off. If it hadn't been for a cancellation of one of those additional deliveries, we wouldn't have received the delivery during our time there. So, I credit the driver. But I was furious with the moving coordinator. He should not be in that position. I find it difficult when you're planning an out-of-state move, and you're not given a certain date for delivery. I understand things happen. There could be delays, but there shouldn't be delays created by the moving company, as opposed to delays for weather, maintenance, or mechanical issues. The moving process itself was excellent, but the logistics of the move were average. Anyone considering American Van Lines had better be flexible with their expected delivery date and have alternative plans, and potentially alternative living arrangements for delays beyond what is expected or anticipated. The price was good. If I didn't like the price, I would've gone with somebody else.Posted on BBBJohn M85 days agoAmerican Van Lines helped us move from Florida and paid much attention to detail while doing so. They packed our stuff very carefully and loaded all our belongings very thoughtfully. The communication from the office was fluent, and the scheduling process was very convenient.Posted on Google
John Todd85 days agoJeffery and Brunel did an amazing job! Hard and efficient workers!Posted on Google
Benjamin Jenkins85 days agoTerry, Son, & Crew did a fantastic job and were very professional. Highly recommend!!! 5 STARS!!!Posted on BBBLorraine V86 days agoA more recent one included transporting items from two separate places to one location. Before the relocation date, the whole affair seemed quite complicated, but everything went smoothly.Posted on BBBGene B87 days agoThe move of my family to another state required a lot of preparation, and the service provided it successfully. The office workers explained everything clearly, organizing the timeline of the process properly. Packers took care of all the belongings, making sure they were transported in a safe way. All the belongings got delivered in the planned time frame. Everything got arranged according to the request of clients.Posted on Google
Anatoly Galbinsky89 days agoJeffery was goodPosted on Consumer AffairsLaura89 days agoI did my research online and I compared companies. I decided to go with American Van Lines. There was continual follow-up when I would call them, ask questions, and ask for the quote. As we moved forward throughout the process, it was just continued follow-up on their part. It was very reassuring. The estimate was spot-on. Also every time I needed to add anything, I’d call them and talk to them about it, and they would tell me exactly what it was. There were no surprises. The movers were very respectful of our things and of us and our time. We did a cross-country move. I have a friend I'm going to refer to them right now who's going to also make a cross-country move.Posted on Google
John G89 days agoMoved from NY to Florida. This was a horrible and stressful experience from the day they picked up our things. It took 21 DAYS for our things to be delivered, even though when we signed with them we were assured that it would be much less time. During all that time, there was no communication from them unless we tried to call them (not easy to get someone). They never gave a good reason for the delay either except to blame it on subcontractors they use. We had to stay in hotels for two weeks. And towards the end they even tried to shift some blame on us! Very unprofessional all around, including add on charges which seemed excessive. We finally received our stuff in good condition. Recent Update: The company has offered to compensate us for the issues we experienced.Posted on BBBPriscilla L90 days agoLeaving my previous place was emotionally tough for me, but due to this moving company, it became effortless for me. My concern was regarding my delicate belongings and especially those items, which were small in size, but they were packed safely without damaging them. On reaching my destination, I found that nothing was damaged or missing from them. Moreover, the charges stayed the same as we had agreed upon before.Posted on BBBBarbara M90 days agoMy family needed special care for some personal belongings during the move. The team took appropriate care of those items, wrapping them up carefully before loading them. The team meticulously planned every aspect of the process's timing. Each of the things arrived at the destination in excellent shape. The final billing was identical to the initial quotation provided to me.Posted on Google
Jenny Devolites Feeney (JDF)90 days agoManny and Oscar and their crew did a great job. It was a very hot day and there was a lot to pack and load. They were friendly and helpful.Posted on BBBRobert B91 days agoThe household items were transported carefully, and the employees took into consideration all the details while loading. All furniture and electronics were safely delivered to the place where I needed them. The invoice was exactly the same as the one that was quoted.Posted on Google
Vicky Fessenden91 days agoBut the driver Patrick Smiley and his helper Jim were excellent!Posted on BBBMiguel W92 days agoThere were many restrictions for using an elevator in the building, and it required a certain synchronization of timing. The movers successfully solved this problem, avoiding any potential delays caused by these circumstances. All the procedures were carried out efficiently, and nothing interfered with the relocation process, which remained well-organized and structured.Posted on Consumer AffairsAndrew92 days agoMoving can be stressful, but this team made it much easier. They stayed organized throughout the day and completed the job without any delays. I would happily use them again.Posted on Consumer AffairsKathryn92 days agoI have never left a negative review before, but after giving American Van Lines every opportunity to address our concerns, I feel obligated to share our experience. While the crews who loaded and unloaded our belongings were professional, courteous, and hardworking, my issues are entirely with American Van Lines as a company. Their customer service was, without question, the worst I've ever experienced. Moving across the country is stressful enough without the company you're paying nearly **$11,000** to making the process significantly harder. Before we paid our deposit, our move coordinator was extremely responsive. Once the deposit was paid, that communication completely disappeared. I called and emailed my move coordinator numerous times and never received a single response. I was also instructed to contact another representative to update our inventory before the move. Again, multiple emails and voicemails went unanswered. Because no one would return our calls or process our inventory changes, everything had to be handled on moving day. The moving crew then had to sit outside our home for nearly **three hours** waiting for approval from American Van Lines before they could begin loading. I eventually had to call customer service myself and complain before anyone addressed the issue. That delay was unfair to both our family and the movers. Communication throughout the entire process was chaotic. Calls to customer service were frequently disconnected, some phone numbers we were given didn't even work, and we repeatedly received conflicting information about our move dates. At one point I was told our pickup would be a full week earlier than expected. Later I was told movers would arrive on Monday, so I rearranged my work schedule and missed an important meeting to be home. No one showed up. Then I was told it would be another day. Ultimately, the company that picked up our belongings arrived on a completely different day that had never been communicated to us. We spent weeks trying to figure out what was actually happening because no one at American Van Lines seemed able to provide accurate information. Another major disappointment was learning that our move was actually handled by **FABRI Distribution**, despite being told during the sales process that American Van Lines was **not** a broker and that American Van Lines would be handling our move. That left us feeling misled. After the move, we submitted concerns and were told an investigation would be conducted. We cooperated fully and waited for the results. We have never received the outcome of that investigation, a follow-up phone call, or even the courtesy of an email.** It honestly feels like the company simply stopped communicating and hoped enough time would pass that we'd give up and not leave a review. The only reason this isn't a one-sentence review is because I want to give credit where it's due. The loading and delivery crews were outstanding. They treated our belongings with care, worked incredibly hard, and were the one bright spot in an otherwise frustrating experience. Unfortunately, great movers can't make up for poor communication, broken promises, scheduling issues, and a complete lack of accountability from the company managing the move. I cannot recommend American Van Lines based on our experience. If you're considering hiring them, I would strongly encourage you to read the reviews carefully and know that once your deposit is paid, the level of customer service may be very different from what you experienced during the sales process.Posted on BBBAlfredo T93 days agoMy relocation included moving the furniture from the house with limited possibilities to a park near it. It did not cause any problems, and the work was carried out efficiently. There were some bulky objects that needed to be carried carefully, but everything was put on the truck successfully. The employees stayed polite and concentrated on their job all day long. Delivery happened according to the plan, and everything was delivered perfectly.Posted on Google
Danté Bell94 days agoOrder number 492439. My movers Said Navarro and helper Eva Mejia were unbelievably helpful, listened to directions, suggested things that might work better, packed items carefully delivered and picked up on time and communicated along the way with updates. It was a pleasure meeting them and we pray for their safetyPosted on BBBElizabeth A94 days agoRecently, I moved items from two locations to my new home. It looked like an ordeal to begin with, but the crew handled everything perfectly. The team members packed the boxes and items very well and even kept the truck organized during transportation. All the items reached their destination in perfect condition.Posted on BBBJimmy P94 days agoIt was essential to transfer the things that were stored for several months already. I was afraid that everything might get messed up; however, everything happened smoothly. The team sorted boxes properly and carried the furniture safely during the move. Some old stuff was delivered in a perfect state without any damage. The guys stayed friendly and attentive the whole time, and unpacking went much more easily due to this.Posted on Google
Anna Betbeze96 days agoJeffrey was excellent! All went very smoothly . Thank youPosted on Consumer AffairsRobert96 days agoThe reviews for American Van Lines were good, and when I first communicated with them, they sounded very personable. The rep was very proactive and listened to my needs. He worked very diligently, trying to move the schedule around when there wasn't enough space on the truck and they were going to have to get a second truck. I was trying to get everything coordinated in a very fast method because we had to get out of the house for the closing, and I ended up going with another company that I wasn't as impressed with. I had to make a move. But it wasn't against American Van Lines. He even called me back to let me know he was able to get a truck, and he deserves good kudos because he really tried. I was very impressed because the wrapping was unbelievable. After going through everything, I have not found a single item broken. The price was very fair for the distance of the move and the work they did. They came in, took over, and did everything we asked them to do. It was a four-and-a-half-hour drive easily. They had to move our furniture from the house and then put it into storage. But they were on time. They were there when they told us they'd be there and always stayed in touch with me. They let me know exactly where they were, what they were doing and called in advance. So, I'm tickled about that. People should use them because that would be the smartest decision they would make that day.Posted on Google
Bennett Davis96 days agoJeff and Bruenel were great! Helped set up everything and we’re gentle with our stuff. Nice guys and would use them again!Posted on Google
amber powell96 days agoRonald and crew did a wonderful job. Really appreciate their professionalism and timely efforts.Posted on Google
Susan Yuhas96 days agoPatrick was so nice and updated us along the way!Posted on BBBDaniel M97 days agoThe movers transported large furniture items, taking necessary precautions regarding possible injuries to the corners. The communication process was maintained consistently, and I knew at every moment what phase we were at. All items were delivered intact, and pricing was fair for such relocation.Posted on BBBDonald T98 days agoAmerican Van Lines greatly simplified the moving process. The flexibility of my schedule helped greatly when my plans suddenly changed. The entire team focused on the move, ensuring no issues arose with heavy furniture.Posted on Google
F.M. Davidson98 days agoMy review is for our driver Trevor who was fantastic. He kept us informed, coordinated with the moving teams and worked tirelessly to make sure that the move went off as smoothly as possible. I cannot thank him enough. I have less complimentary things to say about the office team, but I’ll save that for yelp.Posted on BBBCynthia A99 days agoSeveral antiques needed special considerations in the course of relocating them. The moving team made sure to take special care when transporting such fragile materials. They took every possible measure to safeguard my valuables from damage.Posted on Google
Bill Stanley100 days agoTrevor who handled pick up was professional and handled our goods with care. A pleasure to work with.Posted on Google
Jacqueline Schneiderwind102 days agoJeffery was great!Posted on Consumer AffairsLouis103 days agoI liked the fact that everything regarding moving was professional. The scheduling department made the process easy for me and provided continuous communication during the entire moving process. Everything was packed carefully and delivered on the right day. There were no complaints regarding the price and the quality of services rendered.Posted on Google
Edward Fleagle104 days agoEvery thing went seamless Victor, Willy and Samuel were efficient and fast. They were gracious and personal. We would recommend that team to anyone interested. Respectfully, Edward and Mary FleaglePosted on BBBYvonne S105 days agoThe American Van Lines successfully transported me with fully care, meeting my expectations. The scheduling was straightforward, and the customer service did not fail me once.Posted on BBBAnastasia A106 days agoI can say that my relocation process went without any problems. Everything concerning the booking process was straightforward. Furthermore, the employees who assisted me in booking the move were always nice. Moreover, the team came when scheduled and packed everything properly. The process ensured the safety of my furniture and boxes. I received frequent notifications, and therefore, I did not worry about anything while relocating. I received the delivery on time, and everything arrived in excellent condition. There were no discrepancies in the final price as it corresponded to the quotation.Posted on Consumer AffairsN.106 days agoThe services offered by American Van Lines were satisfactory from the very beginning until the end. The scheduling department made sure that everything was taken care of according to my convenience. The moving crew arrived according to schedule and took care of all the belongings while packing them. All the packing materials used by them were excellent quality, and hence, there was no damage caused to my furniture. The company kept me updated regarding the entire process of moving, and everything arrived safely without facing any problem. The price quoted was reasonable for the services provided.Posted on BBBJanet D107 days agoThis is the second time we have used American Van Lines for a move. Concave ***** and his crew packed us up and moved us from *****, ******* to **********, *******. They were efficient, professional and pleasant to work with. Cared for our belongings as though they were their own.Posted on BBBDora S107 days agoI have recently gone through a very efficient and successful long-distance relocation. Booking and scheduling processes did not cause any problems, while communication with movers was rather positive from the start until the end of the process. The crew came punctually, packing things thoroughly. There were no difficulties with communication during transportation, while delivery took place exactly as expected. Everything arrived safely and without any extra charges.Posted on BBBJulius R107 days agoMoreover, the moving staff made sure to pack my things and load them into the truck properly. I constantly received feedback that helped me feel at ease throughout the whole process. My movers arrived on time, and all my belongings were secure and intact.Posted on Google
Deanna Leach107 days agoGreat experience. We moved from Tampa, FL to Tulsa, OK. Both pickup and delivery went very smooth.Posted on BBBSuzanne J108 days agoThe workers have taken all necessary precautions for their safe packing and transport. Whenever I contacted customer service with some questions, they managed to answer all of them immediately. The communication was quite pleasant, which allowed me to feel more at ease during the whole process.Posted on BBBEdward J108 days agoThe whole process was completed perfectly well. It seemed that the people from American Van Lines really care about providing high quality services.Posted on Google
G deBourbon111 days agoJeff was exceptional! He was kind, communicative, and described each step of the process at pickup. I appreciated the transparency about how our inventory worked and the care he took with our belongings.Posted on BBBJeremy F112 days agoThe workers were not only professional but also did their work fast enough while taking good care of my possessions. It was nice that the company kept me informed during the entire process and delivered everything in time and without any losses. Everything about the prices was transparent and affordable.Posted on Google
Debbie M112 days agoJeffrey did greatPosted on Google
Luis Rodriguez112 days agoGot a good quote from Michael Vicianaza and very clear communication about NO surprise costs. Even though we had a small bump in the road he quickly resolved it to my satisfaction. Thanks. The movers (Lotran & Torrance) worked hard and very professional. My stuff is in storage now and I plan to use AVL again and will request to work with these 3 individuals again. They made this 1st step easy. Well done. Michael V. worked with me from day 1 and any questions and concerns that I had were handled quickly and to my satisfaction. Very professional.Posted on BBBRaymond W113 days agoThe whole thing felt really organized from the start. The team checked all the details before they came. They were ready to go. They were very careful with my stuff. Make sure everything was loaded right. My things got delivered when they said they would, and everything was exactly as I had packed it.Posted on Consumer AffairsAnonymous113 days agoThe American Van Lines helped me move on notice, and I really liked that they got back to me so quickly. The team stayed on top of things. Worked really fast. We did not have a lot of time. They made sure everything was taken care of. They were very careful with my stuff. Made sure it all got to my new place in one piece. I was very happy with the way American Van Lines handled my move.Posted on BBBDarren C114 days agoThe first time I talked to them on the phone, the people were friendly and easy to talk to. The movers took great care of my furniture. They made sure everything was safe before they loaded it onto the truck. They kept me updated on time, and they got all my things to my new place on time. I was pleased with how they handled my move.Posted on Consumer AffairsCourtney114 days agoI had to move to a place. I did not have a lot of time. The American Van Lines helped me with my schedule. The company made the move less stressful. The people who moved my stuff came on time. They were ready to work. They packed my things quickly and carefully. They put them on the truck. Everything went as planned. I was thrilled with the way it turned out.Posted on BBBJoyce M115 days agoThey worked diligently all day. They were gentle with my furniture. They made sure everything was packed up tight before they left. I spoke to them the whole time, and my stuff arrived safely. They fulfilled their commitments, which significantly reduced the stress associated with the entire process for me. American Van Lines made my move a lot easier.Posted on BBBRichard E118 days agoThey worked with a lot of care. They wrapped all of my things properly. They loaded the truck in an organized way. I feared that some of my belongings might sustain damage. Everything arrived in perfect condition. There were no charges. The whole process was very smooth, from start to finish with American Van Lines.Posted on BBBSara M119 days agoThey were cautious with my stuff. They took their time to wrap up my furniture and made sure all the boxes were packed safely. I always knew what was going on because they kept me informed about the time. When everything arrived, it was all in shape, and there were no extra costs that I did not know about.Posted on BBBSteven D120 days agoThe crew did not waste any time. The crew was nice, careful, and respectful of my belongings. Everything arrived in shape, including some things that are important to me. Overall, it was an experience that was worth the money I paid to American Van Lines.Posted on BBBMarc T121 days agoThey took care of my furniture and made sure everything was secure before they left. My stuff got to where it was headed when they said it would, and everything was, in shape, when it got there.Posted on Consumer AffairsCandice121 days agoThe movers showed up on time. They immediately got to work. They worked fast. They promptly addressed all my inquiries regarding the relocation with American Van Lines. They worked fast and answered all of my questions. Everything reached my place safely and on time.Posted on BBBDonald M122 days agoWhat I liked about American Van Lines was that the people who arrived at my house did not seem to be in a hurry. The crew took their time to look at everything before they started moving my boxes, which made me feel better. I had a chair that was already broken. The company moved it without making it any worse. My experience with American Van Lines was excellent.Posted on BBBArthur M125 days agoOn moving day, the American Van Lines, crew showed up ready to work. Stayed focused the whole time. One of my bookshelves is really heavy. They handled it without any issues. Everything arrived safely. The price matched exactly what we had discussed. They were great to work with.Posted on BBBSteven J126 days agoOverall, American Van Lines managed to make the whole process of moving considerably less stressful for me than I expected. They were quick but also attentive enough. I had many delicate things, which were packed correctly. Moreover, I never faced any confusion since they communicated constantly.Posted on Consumer AffairsBeverly126 days agoThe employees were polite and treated my items with care. They gave me all necessary information prior to the beginning of the process, and it relieved some of my worries about relocation. Everything went according to the plan, and none of my belongings suffered.Posted on BBBJohnnie D127 days agoThey fulfilled every promise they made and arrived fully prepared on moving day. The crew demonstrated outstanding teamwork while loading our belongings, working efficiently without sacrificing care or attention. The process was smooth, organized, and professionally executed.Posted on BBBKeith B127 days agoEven though I was afraid of packing all my possessions, American Van Lines made it possible for me to get them all to Florida safely. The personnel were very polite and ready to answer all my questions concerning this process. It was a pleasure working with people who treated their job seriously and respectfully.Posted on BBBViolet J128 days agoEvery member of the crew worked hard to ensure our belongings arrived safely and on time. Their attention to customer service, responsiveness, and willingness to answer questions made the entire experience much less stressful. We are extremely satisfied and highly recommend this company.Posted on BBBMargaret H129 days agoThe delivery process was equally smooth, and all belongings arrived in perfect condition within the agreed schedule. What impressed me most was the honesty and transparency regarding pricing. The amount charged matched the original quote, and there were no unexpected costs or additional fees. Overall, the service was efficient, professional, and highly dependable.Posted on BBBLisa H129 days agoAmerican Van Lines did everything as it should have been done. First of all, all the employees worked carefully in my house. Moreover, even the most complicated pieces of furniture were transferred with care. Nothing was broken and all processes were well organized.Posted on Consumer AffairsBarbara133 days agoI just got transferred to a different branch of the company that I work for and was moving from Des Moines to Virginia. I was trying to find a reputable moving company, and I went through a few that weren't so great. My dad let me know that he used American Van Lines when we moved, 10 years ago now, and he really liked them. They have a lot better reviews online, too. I called them up and the rep was great. I would miss her calls a lot, but she would follow up with emails, which I really appreciated. She would always answer my questions on the same day. I was only moving a studio, and I wasn't taking all of my stuff with me. Two guys showed up, went through their checklist of what I was bringing and what they were leaving behind. It took an hour and a half, and they packaged everything up in front of me and took it right out to the truck. They were great. They explained everything to me and had all their equipment to package my TV to make sure it wouldn't get cracked. They did the same thing with some of my other more fragile stuff. I didn't have anything that I was wanting for that they didn't do. It wasn't the same guys who dropped it off but it was the same environment - they were very friendly. They were also very quick with moving all my stuff off the truck into my storage unit. If anybody asked me if they needed a moving company, I would suggest American Van Lines.Posted on BBBRobert G134 days agoVery pleasant transaction. **** Pelever was wonderful and very professional. He was very personable and made the process very easy. We will definitely be using American Van Lines again!!Posted on BBBCindy S135 days agoThe whole relocation process made me feel tired since I had so much paperwork to do and I had to take care of children's emotional needs too. The efficiency of American Van Lines really saved our nerves because they were just fantastic.Posted on BBBChad S135 days agoWould definitely recommend them to anyone looking for a reliable international moving service!Posted on Consumer AffairsJean136 days agoAmerican Van Lines proved to be worthy of my trust, and my doubts disappeared. They carefully packaged every corner, constantly checked and asked about anything they were going to do next and did their job perfectly well. Nothing was broken, scratched, or lost.Posted on BBBLeonard L139 days agoI was halfway through the packing process when American Van Lines arrived, and I feared that my unpacked items would hinder their progress. However, they simply managed to change their strategy and continued the work with ease, not giving me any trouble throughout the whole process.Posted on BBBJohn F141 days agoSurprisingly, they remained completely calm and respectful throughout the situation. While I took a moment to deal with my emotions, they continued packing smaller belongings and organizing things efficiently.Posted on Google
Joanna Vera141 days agoChoosing American Van Lines was the best choice I could have made for my family's move. From the first interaction, everyone was extremely professional, responsive, and thorough. They took great care of our things and delivered them in the promised timeframe. The cost was extremely reasonable and worth it. They made our move less stressful by taking care of the heavy lifting. Special shoutout to Jill for being so amazing with the entire process of getting us set up, and also a special shoutout to our movers, David and Erick, who handled everything with care and diligence. We will definitely use AVL again for any future moves. Highly recommend!Posted on Google
Jeffery Taylor144 days agoJob 597362 Oscar and Manny Awesome job moving. Very easy to work with. Would use them again and recommend Manny and Oscar.Posted on Google
Brian Ellsworth144 days agoVery quick and efficient!Posted on Google
Jane Green145 days agoMoving can be so stressful but the level of care & professionalism Jeffery had durning the pick up portion of my move helped relieve some of that tension.Posted on Consumer AffairsStephanie145 days agoThe customer service with American Van Lines was good. John and the moving crew were very good.Posted on Consumer AffairsKelly150 days agoThe only concern was my delicate set of dishes which have accompanied me since I first started living alone. Every piece was carefully packed and stacked in the correct position so that nothing would shift while being loaded. When I unpacked them later, I had a feeling as if nothing ever moved.Posted on BBBLouis K153 days agoI was afraid it would be scratched along the way or left behind altogether. The American Van Lines carefully measured the space, turned the angle, and removed it successfully, like solving a difficult puzzle. It was somehow comforting seeing this wardrobe arrive without a scratch.Posted on Google
Bob Crawford153 days agoOur driver , Roy and his packing crew were absolutely amazing - friendly, fast and very careful with our belongings and the house.Posted on BBBLisa A155 days agoIt was very difficult weather conditions on the day of moving, and there would be some delays. However, it is surprising that American Van Lines continued working despite the adverse weather.Posted on BBBSusan C156 days agoThe moving guys packed and arranged all the boxes in a manner that was respectful and did an exceptional job handling all the delicate things from the kitchen. Their cheerful nature made the moving process enjoyable.Posted on BBBLeah F157 days agoI have a really cluttered apartment, and I was really unsure about the relocation process. But the American Van Lines was really helpful in organizing everything well, and the relocation was surprisingly simple.Posted on Consumer AffairsMargaret157 days agoAmerican Van Lines was on time, organized my packing well, and communicated effectively at every step of the relocation. American Van Lines displayed exceptional efficiency and professionalism, particularly given the short notice I provided.Posted on Google
Charlotte Dunnam158 days agoThis team was exceptional—punctual, highly efficient, and incredibly communicative throughout the entire process. They managed the packing and moving with such precision that it took the stress out of a complex transition. They arrived exactly on time and kept me updated every step of the way, providing total peace of mind. For anyone seeking a reliable, top-tier moving experience, this is the team to hire.Posted on Google
Garett W Savard159 days agoExcessive handling damage and missing property.Posted on Consumer AffairsJulie160 days agoI had to relocate due to a new job while preparing for a wedding. American Van Lines crew was a big relief. They took care of everything, and I didn’t have to worry about anything.Posted on BBBGarett S161 days agoThey arranged the whole situation in no time without making me feel like I was being rushed or judged. Within hours, my place was packed and ready. I was in a very stressful situation, but their timely response was greatly appreciated.Posted on BBBEdith F162 days agoThis lack of clarity can lead to confusion and mistakes, which may have consequences during the move. Residents are left feeling uncertain about whether they are following the correct procedures, adding to the stress and anxiety associated with leaving their home.Posted on Google
Devansh Shah163 days agoRecently used them for our move. Everyone was super professional right from the in-home estimation to packing to delivery and setup. They gave a binding estimate and made sure to include everything. The team who came to pack the furniture as well the delivery team were super nice and mindful about our furniture. Everyone talked professionally and did not rush through anything. We had a small confusion on the delivery day with the invoice and the move coordinator resolved it in less than 15 minutes. Great company and people. Highly recommended to use them for the move.Posted on BBBNancy W163 days agoI was moving out after my apartment renovation, so all my items were quite new and needed additional attention. My anxiety concerned walls or floors that could be scratched during the moving process. So, it is great to know that nothing like that happened.Posted on Consumer AffairsWilliam164 days agoThe stairs were not only small but also hard to navigate, however, the employees of American Van Lines did it calmly without trying to rush into something. It did take a while, but it was better than having them rush and scratch my belongings.Posted on Google
Laura Farrell164 days agoAmerican Van Lines was with us every step of the way. We received timely calls with check ins and updates. All items were wrapped with care and it all arrived in excellent condition. Our two movers were very respectful of us, our time and our belongings. Would highly recommend this company for a long distance move.Posted on Google
Angela Abarquez165 days agoPick up went smoothly as scheduled. Theresa is helping me schedule my delivery and has been a great help. She is responsive and adequately addressed all of my concerns.Posted on Google
Anthony Tinsley168 days agoFrancisco and William were great; they took great care of my property and home, both when picking up/packing and delivery. Issues with company in general will be addressed with corporate but had NOTHING to do with the pickup/packing, delivery and transport team (Francisco/William)Posted on Consumer AffairsElaine168 days agoVery poor communication, damaged property (Broken Door) missing Items. Changing of pricing even after the initial contract. Paid in full and refusal of my furniture even after payment. Sheriff involved.Posted on Google
Doug Stopper168 days agoJeffrey and team did a great jobPosted on Google
Randi Loreaux168 days agoVery nice crew of movers, efficient and considerate, thanks Ronald 582366!Posted on Consumer AffairsChad169 days agoThe movers looked at the situation, thought for a while, and then coordinated everything perfectly. It was remarkable to observe my couch navigate through that turn without making contact with the walls. It was a difficult place, but the movers made it look easy and stress-free.Posted on Consumer AffairsJames169 days agoThe parking situation was a disaster, especially as there were few parking spaces and restrictions. I was expecting major delays. However, American Van Lines handled the parking situation very well, and everything was coordinated very well.Posted on Consumer AffairsRyan170 days agoThe process was executed with a high level of cleanliness and organization, demonstrating discipline, clarity, and a well-thought-out method.Posted on Consumer AffairsLula170 days agoThe work was executed in a highly organized and clean manner, with every step carefully planned and carried out to ensure efficiency, clarity, and a professional result.Posted on Google
Roger Lickteig170 days agoJeffrey Fantastic job. Everything was packed well on time and everything was completely to my satisfactionPosted on Google
DEVANSH SHAH170 days agoDevansh Shah 584125 Kevin and Chris did a great job. They packed all the things carefully and were very mindful while loading. Super professional and easy to communicate with.Posted on BBBLisa F171 days agoFrom the moment they began, it was clear their team was both efficient and detail-oriented, moving quickly yet thoughtfully, with outstanding management that kept everything organized and under complete control.Posted on Google
Rylan Maddox174 days agoPatrick and his team were awesome. They were extremely professional and courteous and made the packing and loading portion of this move very simple for us.Posted on BBBNicole T175 days agoIm very satisfied with how the service was delivered. It was efficient, well-managed, and clearly organized, allowing everything to go according to the original plan without any issues. The process felt smooth and reliable throughout.Posted on BBBMichelle H175 days agoThe workflow remained consistent throughout, allowing everything to be finalized without delays or disruptions, resulting in a very positive outcome. The entire process went ahead without any problems, and every task was executed smoothly and professionally.Posted on BBBDean K175 days agoOutstanding move from ******************, *** to *********************, **. Pickup and delivery Team was fantastic; especially the Driver/Team Lead - he was exceptional.Posted on BBBCarl V176 days agoThere were no last-minute changes or complications, which gave me a strong sense of trust in the service provided. Reliability like this is something that sets great services apart from average ones. Everything happened exactly when and how it was supposed to.Posted on BBBJohn S177 days ago************ did a great job! Efficient & professional. I would recommend!Posted on BBBAura P177 days agoThe whole process was very smooth and predictable, which is not very common for moving companies. I would definitely use them again without a second thought.Posted on Google
Veronica Sexton177 days agoRoy and his whole packing/loading crew have been AMAZING! True professionals! Moving is such high-stress, so we’re super thankful to NOT be worried about our household items heading across the country. We’ve felt like we were in such good hands.+2Posted on BBBWilliam J181 days agoThe crew seemed to know exactly how to handle awkward weight, and this told me they were experienced in handling different kinds of weight, not just ordinary objects.Posted on Google
Saturn One181 days agoJeffery and partner did a great job. Thorough and thoughtful.Posted on Google
Shannon Hendricks181 days agoI had a great experience with this moving company from start to finish. The team was punctual, professional, and handled all of my belongings with care. They worked efficiently while still being careful with fragile items, and everything arrived in perfect condition. The pricing was fair with no surprises. I would definitely recommend them to anyone looking for a reliable and stress-free move.Posted on BBBJoyce J182 days agoAmerican Van Lines kept in touch with me throughout the process, which was reassuring. When I arrived, I was glad to see that all items had already been delivered in their appropriate places. It was an incredibly well-organized process for a long-distance move.Posted on BBBRichard E182 days agoIm a nervous person when it comes to strangers around my things, particularly those that are easily broken. What I liked best about my experience with American Van Lines is how they were meticulous in handling my things.Posted on BBBJames S183 days agoThey packed my items with utmost care. When I opened my items at my new place, everything was in perfect working condition. Their respect for my hobby meant a lot to me during my move.Posted on Google
Richard Griffiths183 days agoJob 556761 Oscar and manny BPosted on Google
Ashlie German183 days agoI had a great interstate move thanks to my driver, Dennis, and his team. For a 1 bedroom apartment, pickup took less than 2 hours, and delivery was completed in less than an hour. There were some unforeseen difficulties with planning pickup/delivery, but all were resolved quickly. Overall, had a good experience with American Van Lines. Carrier ref no. 558420Posted on BBBWinifred G184 days agoThey also double-checked everything while unloading. Nothing was missing, and everything came in perfect condition. This level of organization is something I didnt know I needed.Posted on Consumer AffairsLola184 days agoHaving had a terrible experience with another moving company losing some of my boxes, I was extremely nervous this time. American Van Lines took great care in counting everything before putting it on the truck.Posted on BBBClarence G185 days agoThey were very understanding and efficient in their work. Nothing was broken, and everything was put in its proper place. I did not think that moving would be as simple as that.Posted on Google
Taru House189 days agoMisha and his team ilia, Thor and Abdul are quite frankly the hardest working people I've ever seen! I felt right away I could trust these guys and when moving that is one of the most important and rarest of qualities. There are so many moving parts happening quickly making moving one of the most challenging experiences. A lot of pressure was taken off us with such an experienced competent team. They went above and beyond moving our most precious belongings with care out of state. I would use them again in a heart beat and highly recommend them to anyone wanting a 1st class, 5 STAR experience. Dan the coordinator was also on top of everything. Thank you American Van Lines!Posted on BBBThomas P190 days agoI was surprisingly calm and composed. The movers worked quietly, efficiently, and respectfully throughout the entire process. Their professionalism made this entire process look easy, and such praise is something that I never thought Id say about moving.Posted on BBBMithu b191 days agoAfter having two awful moving experiences, I was really nervous about hiring anyone to move my things again. American Van Lines exceeded my expectations from the very first call. They showed up on time, were very friendly, and worked with a focused intensity.Posted on Consumer AffairsJohn191 days agoThey worked efficiently without being sloppy, making constant assurances to me throughout the process. I liked how they took the time to explain to me what they were doing instead of working silently. When my things were delivered right on time, I felt an immense sense of relief and gratitude.Posted on BBBTodd K192 days agoI was worried it was going to be hectic, but American Van Lines took charge of the situation. The team was able to keep everything under control, and this made the entire day run smoothly. The busier area did not affect their services; they were professional about it.Posted on Google
Cathalene Hagney193 days agoOscar and manny job 546020 I have moved many times in my life. I have never had a crew such as this one. Polite efficient and overall very good humans. I would highly recommend them all! Ty for sending us this gift!!!+1Posted on BBBHester R194 days agoI had a small hallway, and I was pretty sure my couch was going to get stuck. However, the team did not rush into anything. Instead, they carefully moved it and got it through. It was quite impressive, to say the least. This made me feel comfortable knowing that my items were in good hands.Posted on BBBPatrick M194 days agoGreat experience. Latron and Torrence did a great job. Very professional.Posted on Google
Annette Ad194 days agoRonald and his team did an amazing job on job number 332089. They were professional, efficient, and very careful with all of our belongings. The move was smooth, organized, and far less stressful thanks to their hard work and attention to detail. He was great to work with, and his team was punctual, respectful, and reliable throughout the entire process. I would definitely recommend them to anyone in need of a great moving company.Posted on Google
Gail Bock194 days agoJonathan did our move to an out of state location. He did an spectacular job! He managed his team with professional precision.i can't say enough great things about him. He's a keeper!Posted on BBBHelen K195 days agoHowever, when I finally booked American Van Lines, I was still expecting it to be a long and exhausting day. However, they came prepared and ready to go, which improved my mood right away. The whole process was taken care of without ******* through it. At the end of it all, I learned that it does not have to be such a stressful task.Posted on Consumer AffairsGregory195 days agoI had to vacate my place in haste because of a lease problem. Everything was in disarray, and I felt like everything was happening too fast. However, American Van Lines helped me bring some order into the chaos. They were well-organized and focused, and I felt like they had experience in handling situations like this. They were professional, and I appreciated them for that.Posted on BBBJohn H196 days agoMoving had to take place during a very busy week at work, which meant I wouldnt be fully present during the entire process. However, the way American Van Lines managed everything made it seem like they knew I had more important things on my mind.Posted on BBBDonald L197 days agoThey didn't promise too much, but they did deliver what they claimed they would. In this scenario, everything worked well, which made the whole relocation procedure a success.Posted on BBBDorothy S198 days agoMy family and I just moved for my new job, and the whole experience was quite overwhelming for me at first, especially since I have two kids running around and boxing everywhere. I thought the whole experience would be chaotic.Posted on Google
Paula Farmer199 days agoJeffreyPosted on Google
Lextor -199 days agoRonald and his team did a great job! Very happy with their work Job #564570+0Posted on BBBGiving B202 days agoThe reason I chose this particular moving company was because I was moving into a much smaller space, and I was worried about how everything was going to fit.Posted on BBBRenee D203 days agoThis helped me relax as well, as their calm nature had a positive impact on me. Upon arriving at my new destination, they had meticulously organized everything.Posted on Consumer AffairsDan203 days agoAnthony and Santos did a fantastic job. Stayed in communication with us on a daily basis for our move from DeKalb, IL To Port Orange FL. Very polite and respectful, very understanding. I very highly recommended requisting using Anthony and Santos for your next move. DanPosted on Google
Alexis Aguilar203 days agoRonald and his team did a very thorough job of moving all my furniture! They wrapped everything neatly, and got done very quickly. Job #570680Posted on Google
Guillaume Remy204 days agoRonald and his team of American Van Lines, did job 560492, they did an amazing job!!Posted on Google
Gary Atherton205 days agoOscar Alonzo and manny B did a great job packing up and loading my move. They took special care to protect our belongings, and went the extra mile to make sure they met our expectations.Posted on BBBBrian A206 days agoThe team began by walking around my apartment and asking about my delicate items. I was impressed by how they carefully wrapped my TV set and glass coffee table. The move was a lot smoother than I expected.Posted on BBBMar W209 days agoThey communicated effectively and let me know what they were doing every step of the way. Another thing that I thought was great was the way they loaded the truck. It was very efficient. Once we arrived at the new location, the unloading of the truck was just as efficient.Posted on Consumer AffairsGerald209 days agoThe team began by walking around my apartment and asking about my delicate items. I was impressed by how they carefully wrapped my TV set and glass coffee table. The move was a lot smoother than I expected.Posted on Google
Jeremy Edwards209 days agoJob #475370 - Driver was Said Could not have asked for a better moving experience. If I were running the company, not only would i give every job i could to Said and Eva, but i would also ask them to train everyone they could how to be the best at their craft. The care for us as customers was apparent from the start, and the Will-Do demonstrated to get us packed, loaded and unpacked as fast as possible (given our circumstances) was impressive. On top of that the friendliness, even after a long day of work, was a treat. We wish we could rate Said’s service even higher than 5 stars. He will go on to do great things in the future!Posted on BBBSharon F210 days agoThey properly wrapped each part of the table and placed it inside the truck. They treated it like it was their own. I think that is what impressed me the most. Once the table arrived at our new place, it was in perfect condition.Posted on Consumer AffairsJennifer210 days agoThey ensured that nothing fell off during the drive by properly securing all items. I was pleased by their consideration of balance. The items arrived at the new home in great condition. The move was better than I thought.Posted on Google
Omar J210 days agoDriver was great. They were about to charge me more but worked it out and credited back the over charge. Pick up and delivery were smooth.Posted on BBBBlanche H211 days agoThey brought special equipment to handle the tank safely and carefully maintained the water level so the fish wouldnt be stressed. Im happy to say every fish made it through the move safely.Posted on BBBDebbie P213 days agoThe movers at American Van Lines were very well coordinated and communicated effectively throughout the moving process. They planned each trip with the elevator effectively so that nothing would go to waste.Posted on BBBEdward T213 days agoThey moved heavy furniture down those stairs as if it were second nature to them. I was prepared for them to be frustrated and grumpy, but they were not. They collaborated seamlessly. They finished in no time. It was a complete turnaround of my impression of moving companies.Posted on Google
Fidel Gomez213 days agooscar alonzo and manny B job # 519999. This company has proven to be trustworthy, responsible and overall very professional. I highly recommend them, in Jesus name. Pastor Fidel Gomez+1Posted on BBBNancy H216 days agoWe had just renovated our new place, and I was paranoid about scuffed paint and trim. They put down coverings before bringing anything inside. They lifted furniture rather than dragging it.Posted on Consumer AffairsKim216 days agoThey worked diligently to ensure everything was completed efficiently. They neither stood around talking and taking coffee breaks nor rushed through the job haphazardly. Everything was completed precisely on schedule, and we arrived at our event without any problems, which was truly remarkable.Posted on Google
Nadir Rechka217 days agoNadir Rechka: job number 548748 Kevin and his team were fantastic. We had a few last minute needs related to our move and he was extremely helpful in getting us last minute storage and help when our move in date needed to be changed. They disassembled and put back together everything with great care and took extra caution with our fragile items while still working efficiently. I highly recommend them!Posted on Google
Ginger Green218 days agoFrancisco and William were excellent in packing and moving my furniture from Florida to Colorado. They were so incredibly careful with my furniture, and respectful of me. I would highly recommend them to anyone preparing to move. Thanks again guys!Posted on BBBRomeo V218 days agoUnexpected circumstances forced me to act quickly, causing my stress levels to skyrocket. However, the team from American Van Lines arrived with a calm energy that immediately calmed the situation.Posted on BBBDustin J219 days agoThis required the relocation of a number of large bookcases that were filled with books. Rather than packing all the loose items, they organized them in a way that would make unpacking easier.Posted on BBBAlfreda M220 days agoThey separately packed all the equipment, and there was no shift during transport. When I opened the boxes, I was glad that all the equipment was in its place. This helped me get a new assignment just a week later. I appreciate how the team understood the importance of my equipment for my profession.Posted on Google
Elaine Fritz222 days agoIt was great working with American Van lines! William and Francisco were personable and got the job done in a timely manner. Easy to work with and low stress!Posted on Google
Ben Sortino222 days agoKevin and his team were efficient and great with everything on the pickupPosted on BBBKeith B223 days agoI was impressed with how efficiently the truck was loaded. When we got to the new house, they asked where each box should go. It saved us so much time later. Nothing was broken, not even my exercise equipment. I couldnt have asked for a smoother transition into homeownership.Posted on BBBMartin R224 days agoI hired American Van Lines at the very last minute because my original moving company canceled the night before. I hardly slept at all and was anticipating a nightmare of the day. But the team arrived right on time with no complaints.Posted on BBBJohn P225 days agoThe thing that worried me the most was my large glass coffee table since it is the focal point of my living room. The team did not dismiss my concern for even a second. They carefully packed it with thick padding and stood it upright in the truck. One of the moving men also told me how they protected fragile surfaces when moving.Posted on BBBMark P225 days agoLong distance job from CA to Tx ****** and his crew did a great job , very professional they always on time both way , he called me a few times to update me , I am grateful with your company, I will always referring my friends and family to iuse you guys American van lines ***** I will request ****** for my people alsoPosted on Google
Fields226 days agoUpdated Review: Previously I’d expressed concern regarding the estimation, on-site packing and delivery where costs appeared to escalate across the process. I also reference discrepancies between American Van Lines’ documents and those of the subcontractor. American Van Lines reached out to me quickly to hear of my experience in detail. They expressed their sincere intention to improve communication and training of estimators and customer service staff to help avoid misunderstanding across each step of a move for future clients. I’m pleased that my comments and experiences have been heard and that action is being quickly taken to offer a high quality, no-surprises move to others. I’m also pleased that all my belongings—as I stated in the original post—arrived safely, on time and (ignoring a negligible scratch or two) damage-free. No claims filed. A few things to keep in mind when working with any moving company: (1) Check and double check your quote and inquire about anything that seems questionable or highly discounted. For my location, American Van Lines did not have a person available to conduct a pre-move site visit. If this option is available to you, take it! They may also offer a video walk through option to help you get an accurate estimate if a pre-visit is not possible. (2) Stay in good contact with your customer service rep—particularly if there’s a subcontractor handling the move. If there are unexpected issues with packing, insurance and/or added fees, your customer service rep can help save the day. (3) Carefully read all documents and keep copies. (4) Proactively inquire about possible onsite fees at the pickup or drop off locations. There may not be any for your move. Or there could be. Best to ask in advance. American Van Lines and their subcontractors are professionals with millions of miles of experience. Yet problems and misunderstandings can occur. I’m impressed by how AVL quickly and methodically addressed my original concerns and aimed to resolve them. This speaks volumes about their business model and endurance in the industry. Happy moving!Posted on Google
Mat Probasco227 days agoThe team was great. Very thoughtful thorough and fast. Piano and all. Job #548656+0Posted on BBBCarl K227 days agoThe team came well-prepared and organized. They worked diligently without taking any shortcuts. Each and every item was accounted for during the delivery. Nothing was lost during the process. The schedule remained on track from beginning to end. I never felt as if I was left in the dark.Posted on BBBMary P231 days agoThey asked for confirmation before unloading anything. They put everything exactly where it was supposed to go. There was no sense of ******* or sloppiness about anything. I was impressed with their attention to detail. Everything came together quickly. It seemed like a smooth transition.Posted on Google
Johanna Crumpley231 days agoKevin and Ryan Rios were very professional and funny. Very productive and told us very thing that they were doing. Thank you guys!!!Posted on Google
h bridges231 days agoManny B cartus job Bridges howard job 3610847Posted on BBBBenjamin J232 days agoThe movers remained very patient even with the last-minute requests. Nothing was damaged or scratched. The whole moving process was better than I expected. Moving in was much easier because of them.Posted on Consumer AffairsSandra232 days agoMy interaction with American Van Lines was fine. The rep I talked to rushed a little bit. He talked really fast. But I didn't have a problem with it. I liked that they were a lot cheaper than the other ones that I had. We also had to make a separate stop in Maryland to get some stuff out of storage and they accommodated us with that. They did all the wrapping of the pictures and furniture. We also needed to supply mattress pads, and I didn't have mattress covers. But they said, "Don't worry about it. I have plenty. I'll take care of you." They were fine. I was pleased with my experience.Posted on BBBToby M233 days agoThe pickup process went well, and the company handled my items with care. I liked the updates I received during the moving process. The delivery occurred within the expected time. All my items were delivered safely. Even the delicate items were in good condition. The unloading crew was courteous and assisted me well.Posted on Consumer AffairsTerry233 days agoMy brother had passed away and I had to unload his house and sell it. And at that time, I was planning on selling my house. My son moved to Montana and I was in California. So, I bought a house here in Montana, and I moved half of my house in California through American Van Lines. I wanted to keep it for a while and make sure I really liked it here. American Van Lines was wonderful. I boxed up a lot of stuff, and I only moved several items of furniture. I had a lot of paintings that I cherished. They were very good about wrapping them up and bringing them here to Montana. They were great about unloading part of the house that I wanted. I had to make two stops because I also had a storage unit where I had put a bunch of boxes just to store it because I lived in a townhouse. I didn't have a garage. So, they went to the storage first. They loaded that up, then they came to my house, loaded it up, and brought it to Montana. After another year or two, I decided now to sell my California house. There were items there that I wanted to move here, so I hired them again. I got a different driver and helpers, and everything went wonderfully. I arrived here on the 5th of November and within a couple of days, they were here to drop everything off. I can't say enough about them. They were really great. They didn't screw around and got the job done. They did everything I asked them to do. American Van Lines, overall, was very efficient, very professional, and fast. I'd hire them again if I have to move. I'd give their name out to anybody that was moving.Posted on BBBMarvin M234 days agoI had to relocate suddenly because my landlord sold the property. I was not prepared for it, but American Van Lines took care of everything in a professional manner. They packed all my stuff in a short while and labeled each box, including arranging for elevator use in my building.Posted on Google
natalie elizabeth234 days agoMy delivery guys were awesome! Anthony & Alberto were so kind & helpfulPosted on BBBHope V236 days agoCeasars was an amazing BBB driver along with his coworker ****** and then unloading and delivering our furniture into our home without anything broken or damaged! We were very , very pleased. He's an excellent representative for your company and a great valuable employee! ** so much for such great service!!!*** and **** ****Posted on Google
Angel Allen236 days agoFrancisco and William were the best! Hardworking, courteous and very professional. I have moved many times over the years and I was beyond impressed with this team!Posted on Google
Blake Schaeffer237 days agoJob 522762 Manny B We had a great experience with the moving crew, especially Manny, who led the team. They were extremely efficient and careful while packing, everything was handled professionally and with attention to detail. You can tell they take pride in their work. There were a few communication hiccups on the corporate side with regard to preparation and coordination with the crew, but Manny did an excellent job navigating those issues and keeping things moving as smoothly as possible. He handled everything calmly and professionally despite challenges that were outside of his control. Because of Manny’s leadership and the crew’s dedication, the move stayed on track and our belongings were well cared for. Their professionalism and work ethic made a stressful process much easier, and we truly appreciate the effort they put in.Posted on BBBJoseph U237 days agoPackaging was quick but thorough, as each box had labels, and my fragile items were treated with genuine concern. Even my grandmothers antique dresser made it safe and in perfect condition. I never felt rushed, and all my queries were answered with significant patience.Posted on Consumer AffairsKimberly237 days agoFrom the start, after I scheduled my move, I knew this company had me covered. Communication was constant and pleasant, which was good. For the moving day itself, they showed up on time, introduced themselves properly, and went through my requirements.Posted on Google
Lisa Lewis237 days agoVery professional and friendly. Worked fast and efficiently.Posted on BBBGlenn H238 days agoAmerican Van Lines came early and got down to work. They had a clear understanding of their duties and didnt waste any time. When the building manager showed up, they had everything under control. We completed the move within the required time frame, which was quite surprising to me.Posted on BBBStanley S239 days agoAmerican Van Lines was in constant communication with me, packed everything carefully, and ensured that nothing got damaged in the process. It was quite reassuring to see how reliable they were from start to finish.Posted on BBBManuel H239 days agoThe whole process seemed to be efficient and went smoothly. All the deliveries came exactly as I had expected. This experience has restored my faith in moving companies.Posted on Consumer AffairsK--239 days agoExtremely aggressive sales. They called me after I searched for movers here on Consumer Affairs. They called, texted, and emailed multiple times a day and then were very antagonistic when I finally answered. The sales guy kept demanding I tell him me what other companies I had received quotes from and when I wouldn't tell him he berated me and said there's no way I could feel good about the price if I had gotten more than 1 quote. (Who gets an expensive service like moving without getting multiple quotes?) He told me I obviously had no idea what I was doing but that he could help me if I'd let him. He's a bully and I won't deal with that.Posted on BBBGloria T240 days agoThey kept explaining things and gave me a clear timeline from the very first call. On the day of my relocation, they arrived early and protected my floors well before starting. My wood pieces were treated cautiously, and everything was well-packed.Posted on Consumer AffairsMichael240 days agoThe movers on both ends were awesome. They did a good job. We already had our breakables and clothing boxed up for them. They did a good job packing up our TV and our furniture. They worked quickly. However, after they picked up our stuff, I had a hard time reaching the American Van Lines contact person about the next step of what I was supposed to do. I was told by the person when we initially set up the move that as soon as our stuff is delivered and all accounted for is when we would make payment. However, we got a call from the driver the day before our stuff got here saying that we needed to make a payment before they brought our stuff. I tried to get ahold of that coordinator person but I could not get him to get back to me. I had to make the payment and it ended up they were missing some of our items. The truck was empty when the movers picked up our stuff. The driver told us that she had a stop in Arizona, and a stop somewhere else picking stuff up, and other stops on the way to drop stuff off. We were the first stuff loaded up and the last stuff unloaded. We put together what they unloaded, and gave some of our stuff to somebody else. It took me multiple weeks of trying to contact American Van Lines, yet nobody would get back to me. It wasn't until I was on Google Reviews and I went on there and put in a complaint on a review about it that they took the time to reach out and send me a sheet asking for what was missing. I'm still waiting on a resolution. The driver was very unprofessional in a lot of ways the whole time when we dealt with her in both the pickup and drop-off spots. While the movers worked, she complained to us about the company she works for and her boss. She told us all this drama stuff that we didn't care to hear. Also, she had no problem contacting me back and forth, but when I reached out to her the same day as the move and let her know we were missing a large lamp and a bag that had some expensive clothing in it, she never bothered to reply. I sent her three texts that were ignored. When we were trying to find movers, I kept reading horror stories about many different companies. I was nervous about anybody I would hire. So on one hand, I'm happy because my stuff was loaded, unloaded, and most of it got to me and when it was supposed to. However, somebody didn't pay attention and unloaded some of our stuff to somebody else. It's one of those things where I'm happy that most of our stuff was delivered, but at the same time, I'm disappointed that we had stuff missing. And some of it can't be replaced. One of them was my wife's vintage coat which was a leather coat from the 1950s that was mint condition and it was hundreds of dollars at the time we got it. She had cloak things that are for outfits from award shows that are also gone. We had a tall standing lamp that looked like a giant moon and it would glow and it was super cool. You can't buy that anymore. Make 100% certain that you have all of your stuff before you let the driver go.Posted on Google
Fabiano Altamura240 days agoManny B job 547681 Fabiano Altamura Manny and Oscar were very helpful and lovely to work with.Posted on BBBDavid Y241 days agoI have some pretty unique musical instruments, and I find it rare to find guys who understand the importance of these items. These guys had the time to ask for the best way to move each of my musical instruments.Posted on Google
Kit Hope243 days agoNick and his team were efficient, polite and fast!Posted on BBBGlenda R244 days agoMoving has always been a process that I dreaded, but American Van Lines has totally altered my perception. The team was well organized and ready to go. They kept me informed all day long. They were very professional even when some unexpected setbacks occurred. I was relieved rather than frustrated, which made a world of difference for me.Posted on Google
Randy East244 days agoThank you Jeffery and Antwan for great service. Top Marks. Great workPosted on Google
kim vonduhn245 days agoVictor and his associate were amazing! Handled everything with care.Posted on BBBPatricia C246 days agoThere was nothing broken or lost. Before putting anything down, they made sure they knew where it went. The approach showed full respect. The encounter was personal and comfortable. Thank you so much for taking care of them. I highly recommend it.Posted on BBBLarry M247 days agoOur relocation was difficult, with many rooms to move, many electronics to protect, not to mention some oddly shaped items like our treadmill and ping-pong table. They skillfully disassembled, packed, and loaded our items, maneuvering through tricky stairs with ease. Communication was top-rate too.Posted on BBBJoanne B248 days agoI was sure that relocation would be next to impossible, but American Van Lines performed this task wonderfully. Furniture was measured for fitting into the lift, bulky objects were disassembled, and the narrow staircases were even used very carefully.Posted on Google
Denise Brown248 days agoTerry and his crew did a great job packing, loading and unloading with care. They were on time and friendly.+0Posted on Google
K Schatz249 days ago530126 Ronald and his crew were amazing They were hard working and professional!!Posted on BBBJean G250 days agoLong distance move job # ****** ****** with crew was great , they took their time to take care my stuff I am so happy with my move thanksPosted on Google
Lamont Dorsey250 days agoAwesome crew. Efficient, did very good job.,franciscoPosted on Google
Erin Higgins251 days agoThe guys did a great job unpacking 516988Posted on BBBAshley M251 days agoAmerican Van Lines did it perfectly. They arrived on time with all preparations for coverings and waterproof blankets. Every item, from my big sofa to the computer desk, was moved carefully and without scratches.Posted on BBBKathy G251 days agoI havent finished unpacking yet, so I dont know whether there are any damaged or broken items. **** and his crew did a great job packing and loading, and ****** and his crew did a great job delivering everything and assembling my furniture.Posted on BBBFrancis B252 days agoThe moving was brilliant. They were on time, packed everything neatly and effectively, and got everything to the new location perfectly. They were very considerate and very informative about the progress. Their composure and performance were flawless despite the short notice. Highly exemplary service.Posted on BBBJeff K253 days agoThey wrapped every delicate item according to its special needs. Not a single scratch was visible on any of the items. The movers moved everything very slowly. I was so pleased with the professionals they hired. Superb delivery.Posted on BBBEmir K254 days agoThey went slow with the fragile items and securely fastened everything in the truck. Upon arrival at my new house, they placed every box exactly where I needed it, including excess movements. Their professionalism really made a difficult situation much easier for me. I wouldnt have been able to tackle the move without them. Five stars without hesitation.Posted on BBBAnnie T254 days agoIm pleased to endorse and recommend American Central Vanlines. From our first conversation all my questions were answered and the process explained. Once the process began they were timely and thorough through delivery. We will be using them again in the near future as due to work we will be moving across states lines again. I feel more comfortable this time around knowing I can trust professionals taking care of our personal items. We moved from a 5 bedroom house. So I was worried but, the lady ***** made me feel as eased.Posted on Google
Bri and Mindy254 days agoQuick and easy move-especially with all of our business machines.Posted on BBBCaitlin P255 days agoThis was a cross-country move tied to job relocation, and timing was critical. American Van Lines stayed in constant communication and provided accurate updates throughout the process.Posted on BBBMary C255 days agoThey followed my room labels exactly when they were unloading. There were no scratches or damage. The prices stayed the same as they were advertised. American Van Lines made what I thought would be a nightmare into a smooth, well-organized experience.Posted on BBBLinda K257 days agoTrustindex verifies that the original source of the review is BBB.
First, the driver and his crew were great - I would give them 5 stars if I could on this site. **************** was ok until it came to working with my move coordinator. Was told I would hear from that individual 1-2 days before the move to finalize. Move was scheduled for Jan 8 with backup date the 9th. I never heard from her by the 7th, did not know her name and was told by the move coordinators I did speak with that they would have her call me. Got up extra early on the 8th in case they were coming since I did not hear from her. Spoke to others with same result - she finally called me later that morning FOR THE 1st TIME although apparently she told others that I was not returning her calls! Then she tells me I was never scheduled for the 8th and would be moved on the 9th - I tried to tell her that all paperwork gave the 8th as move day with 9 as backup. Word of warning - don't work with ********* from ******* office as your move coordinator.Posted on BBBRaul V258 days agoWhen we arrived at the new house, they even stayed late to ensure the heavy dining table was absolutely leveled on the new rug. You hardly find that kind of care and service these days. I'm keeping their number for the future and recommending them to my sister, who's moving next month.Posted on BBBElena B258 days agoI had been stressing out regarding moving because I had a house full of delicate items. The moment the team from American Van Lines walked in, I was completely relaxed. Amazing Crew!Posted on BBBKatherine C259 days agoI've hired moving firms previously, but this time with American Van Lines it seemed different in a good manner. From the start, the communication was clear and honest. The crew was ready to work when they got there on moving day. They moved large furniture with care and assurance.Posted on BBBGerald M260 days agoThey were meticulous in wrapping the sculptures, stacking the canvases, and moving all my material without a scratch or dent. Their professionals were also quite cooperative in setting up my studio in the new location in an organized manner. Nothing could be more pleasing than this moving experience.Posted on Google
Tina Ortiz261 days agoI booked my move with Rick Peveler- American Van Lines and he was incredibly understanding, personable, and full of knowledge! I’m incredibly grateful for his help. Highly recommend!Posted on BBBGerald F262 days agoThey carefully loaded the truck, making sure that everything was safe. They took particular care with my dining table because it had sentimental value. Glad to use them!Posted on BBBBrian B262 days agoThe American Van Lines did their task fast and carefully. They loaded everything on schedule, and the stress never got in the way of their professionalism. One of the most dependable crew guys I've ever worked with.Posted on Google
Kay262 days agoNick and Enrique went above and beyond to help me with my move. I am really happy to have such polite and thoughtful movers.Posted on BBBBernice M265 days agoThey handled my property carefully. They packed everything carefully, too. They handled even the smallest of items carefully. They communicated very well among themselves.Posted on Consumer AffairsPatricia265 days agoI considered several options for my move from Grass Valley, California to Maricopa, Arizona and I was impressed with American Van Lines’ ability to accommodate my needs. They switched me to another mover due to scheduling issues and the movers did an exceptional job, especially with my fragile hand-blown glass items, none of which were damaged during the transit. The distance of the move was considerable, and yet, both crews managed the packing and unpacking smoothly, ensuring that all my belongings, including three TVs, arrived safely. The initial estimate was generally accurate, though they had to make special arrangements for a large ship model I owned, which was delicately crated and hand-carried. Overall, the care and attention to detail provided by American Van Lines made the experience memorable. Their customer service was outstanding, and the quality of their service was evident throughout the process. I felt truly grateful for their efforts in ensuring a stress-free move.Posted on Google
Cathy Kauppi-Gotzler266 days agoWhat a wonderful experience. Patrick is amazing and the whole crew was great. They arrived on time. They were also nice and they worked very quickly and very efficiently. I highly highly highly recommend American lines if you’re considering a move.. The service and the help provided were worth every single pennyPosted on Consumer AffairsMargaret266 days agoWe were very happy with American Van Lines. We moved from Florida to Texas, and the experience was excellent. The moving coordinator was wonderful and ensured everything was packed efficiently without any damage. The crew was outstanding, arriving on time and completing the move as promised.Posted on Consumer AffairsJennifer266 days agoI hired American Van Lines to help with my move from Cincinnati to Mobile, Alabama. The entire process, including the coordination and planning, was seamless. The moving team, particularly the driver and his assistant, were exceptional and handled everything efficiently. I was pleased with the timely manner in which the move was completed. Overall, my experience with American Van Lines was very positive, and I would recommend them for their professionalism and smooth execution of the move.Posted on Consumer AffairsLeonerd & Lynn266 days agoWe were looking for a moving company, to go from New York to Florida, and we started by searching online for moving companies. We decided to give American Van Lines a try and on moving day, a large truck arrived with two hardworking movers from Ukraine. They worked tirelessly from around 11 AM to 4 PM. I had packed most of our belongings myself, which ended up being more boxes than I initially estimated. Although this led to a revision of the contract and a slight increase in cost, the movers were efficient and handled everything well. The only minor issue was a broken handle on a bureau, but no significant damages occurred. A potential concern was whether the van could access our new street in Florida. However, the movers assured us they could manage, and they did.Posted on Consumer AffairsMary266 days agoIt’s probably never happened to you before, but there’s just no way that service-based businesses are enjoyable, this company is the exception. They made what could be the worst day of the week truly turn out to be just that, so if what you are searching for is some genuinely hard workers, I strongly encourage you to contact them.Posted on Consumer AffairsThomas266 days agoI went with American Van Lines for my recent move from New York to North Carolina. The crew was exceptional, providing considerable help with packing, even though I had started some of it myself. Their professionalism and efficiency stood out, making the entire process smooth and stress-free. I was very pleased with their service. The pricing was fair and aligned with the overall move. We had to make some adjustments, but they adhered to the initial estimate. Overall, my experience with American Van Lines was outstanding, and I would rate them highly for both customer service and quality.Posted on Consumer AffairsDouglas266 days agoAmerican Van Lines is a reputable name, giving me confidence that my belongings would be handled properly. This was a test run for a much larger move planned for the future. The experience with the moving coordinator was positive, though there was perhaps more communication than necessary, with multiple people reaching out. Nonetheless, everything was well-coordinated. The consultant who helped with the details was part of this extensive communication, which made it difficult to keep track of everyone involved. The actual move was seamless and effortless on my part. My company covered the cost plus having some familiarity with moving costs, the pricing was extremely reasonable. Overall, I was satisfied with the service and have recommended American Van Lines to a coworker contemplating a move.Posted on Consumer AffairsBonita266 days agoThe estimation process at American Van Lines was straightforward; they conducted a video call where we went through each room to assess inventory. On moving day, the crew was incredibly efficient, completing the process in about six hours. Their productivity was impressive, and I've never seen a team work so diligently. Not a single item was broken or lost. I had packed everything except the garage, and they expertly managed the furniture disassembly and wrapping. I would highly recommend American Van Lines for anyone considering a move.Posted on Consumer AffairsP266 days agoWe were moving from Tucson, Arizona to Avery, Texas to be close to family and we were aware that American Van Lines was a nationwide company and had a good reputation. The experience with them was impressive. The moving coordinator was engaging and the moving crew stood out for their professionalism, cooperation, and courtesy. They kept me well-informed throughout the process. While the move was not inexpensive, the efficiency and professionalism of American Van Lines left a positive impression.Posted on Google
LaKeisha Brown267 days agoTerry and his crew are amazing!!!!! Moved us out and in and it was seamless from beginning to end! We appreciated all the hard work and care for our belongings.Posted on Consumer AffairsRaymond268 days agoThe team from American Van Lines arrived well-equipped with tarps, blankets, and covering protection, and they moved with ease despite the slippery sidewalk and freezing weather. All my things were carefully packed with them, and nothing could get wet or damaged, while boxes stayed sorted from start to finish.Posted on Google
Benjamin Jaffe272 days agoTerry and his crew were great. Worked hard, friendly, and were gentle with our stuff.Posted on Google
Ed Mitchell278 days agoRonald and Leroy did a great job. Hard working. Great personalities.Posted on Google
Cesar I Calle278 days agoOne star. That’s all I will give this company after they damaged several pieces of furniture and denied my claim for repairs. I do not recommend this company and will never use them for my next move. Update on 1/2/26 The company reached out to me and apologized for the mishap. There was a slight confusion and the claim was not denied. Subsequently, the claim will be settled and I am extremely grateful to Theresa for explaining the process and getting this matter resolved expeditiously.Posted on Google
Jimmy Santmyer280 days agoRoy and the team were on pointPosted on Consumer AffairsPhillip281 days agoThey managed to move heavy appliances and oddly shaped furniture with confidence and skill, navigating tight hallways and doorways with no trouble at all. Nothing was scratched, broken, or misplaced. Their teamwork and attention to detail made the entire moving process stress-free and smooth from start to finish.Posted on Google
Carolyn Malhotra284 days agoLovely guys- Ronald was friendly, timely, very helpful. Highly recommend!Posted on Google
Mehdi Keddache285 days agoWe did a family move from Florida to California. 2 pickup locations and 2 drop offs. AVL was great, they packed our furniture and artwork very carefully. Everything arrived in perfect condition and every box at the right location. Our move coordinator kept us informed the whole time and we paid as per the estimate, no last minute extras. Thank you Michael, Terri, Francisco and William for handling this big move for us, it's a stressful time and you were awesome!Posted on BBBLeo T285 days agoI cant recommend American Van Lines highly enough. My move was spread across several different dates, which can be challenging to coordinate, but they handled everything seamlessly and professionally from start to finish (Job #******).From the initial scheduling to each moving day, communication was clear, timely, and reassuring. They were flexible with my timeline, confirmed details in advance, and consistently arrived on time. The crew was exceptionalespecially ******* (Driver) and Ever ***** (Helper). Both were professional, courteous, and incredibly hardworking, and it was clear they took pride in their work.They handled my belongings with great care, carefully wrapping furniture, protecting floors and walls, and navigating heavy items and tight spaces with ease. What truly stood out was their consistency across multiple dates. Every time they arrived, ******* and Ever were just as efficient, organized, and positive, making the entire process feel smooth and stress-free.Moving can be overwhelming, but American Van Lines made it a genuinely pleasant experience. Their reliability, attention to detail, and outstanding customer service set them apart. I would absolutely use them again and highly recommend them to anyone looking for a dependable, top-quality moving company.Posted on Consumer AffairsLarry286 days agoThey were very careful with my things and furniture, which made a big difference. I could see how well they talked to each other while they were moving. Everything came on time and in perfect shape. It looked like the whole thing was well-organized and in charge.Posted on Consumer AffairsThomas288 days agoDuring a move, reliability matters most, and that kind of consistency and care is exactly what you hope for. Every step of the process showed attention to detail and professionalism, which made this move far less stressful than expected.Posted on Consumer AffairsSharron288 days agoThat level of consistency and care is exactly what you hope for during a move, and it really stood out to me. The process was organized, dependable, and handled with professionalism, making the transition much smoother than I expected.Posted on Consumer AffairsRonald288 days agoThat kind of consistency and care is exactly what you hope for during a move, and they exceeded my expectations in that regard. From start to finish, everything felt well-coordinated, careful, and reliable.Posted on Consumer AffairsM288 days agoThe entire process felt dependable and professional from start to finish, which made this move a very positive experience for me. Every detail was handled smoothly, and I always felt confident that my belongings were in good hands.Posted on Google
Kelvin Mateo289 days agoWilliam and Francisco were very professional. Set some things up for me. Made it easy for myself and my family to get our comfortability back. Much appreciated.Posted on Google
Joseph Hartzog289 days agoThe team was amazing and awesome at putting things together. They all really need bonusesPosted on Google
Daniel Castañeda293 days agoThe movers were incredible.Posted on Google
Douglas Carl295 days agoAmerican Van Lines moved my household goods from Oregon to Texas. Nick is outstanding in every way. He is friendly, courteous, professional, fast and efficient. Pickup and delivery were both done on schedule and communication throughout the move was superb. I would also be remiss if I didn’t give kudos to the support teams on both ends of the move. Each group showed their experience and judgement in loading and delivering. I have moved many times, both military and now civilian, and I have to say this was the best move of them all.Posted on Google
Steven Adolf296 days ago5-Star Experience: American Van Lines Delivers Excellence from Virginia Beach to Dallas! 🌟 Moving from Virginia Beach, VA, to Dallas, TX, felt like a monumental task, but choosing American Van Lines turned what I expected to be a major headache into an absolutely seamless experience. They handled the long-distance relocation with professionalism, precision, and genuine care. They are the benchmark for how a moving company should operate. 🚚 The Dream Team: Quadir and Crew The true star of this move was the driver, Quadir, and his entire crew. They managed the loading process in Virginia Beach with incredible efficiency and expertise. • Punctuality: Quadir and his team arrived exactly on schedule. • Meticulous Care: They treated every single item, from bulky furniture to delicate heirlooms, as if it were their own. Everything was wrapped securely and stacked logically for the long haul. • Professionalism: They were courteous, hard-working, and maintained a positive attitude throughout the entire demanding process. 🛣️ Cross-Country Communication Throughout the journey to Texas, the communication was excellent. I received timely updates regarding the status and expected arrival of the truck. This outstanding transparency is crucial for a long-distance move and helped me plan my own travel and settling-in process in Dallas. 🏡 Dallas Delivery: Flawless Execution The delivery in Dallas, TX, was just as flawless as the pickup. Quadir and his crew were prompt and careful. They unloaded the truck and placed every piece of furniture exactly where I designated in my new home. There was zero damage to any items, which is a testament to their loading and driving expertise. My boxes arrived precisely as they were packed. Final Verdict If you are facing a long-distance move, especially from the East Coast to Texas, American Van Lines is the company to trust. Their combination of fair pricing, clear communication, and impeccable execution—led by phenomenal drivers like Quadir—made my move painless. I cannot recommend American Van Lines highly enough. They truly deliver on their promises! Rating: ⭐⭐⭐⭐⭐ (5 out of 5 Stars)Posted on BBBZ. H298 days agoI recently used American Van Lines for my interstate long distance move. It was a pleasant experience. The team leader, ******* *********, was very professional, customer-friendly, detail-oriented, and very well-organized. He did an itemized inventory for every furniture from screws to sectional parts to make sure it can be put together easily. He would provide suggestions for a better location to put a piece of furniture when the customer was not so sure. He is also very considerate to customers unpacking needs, such as not to stack the packed boxes too high for easy access. His team members were all hardworking people who enjoyed their jobs. They each had their own assigned tasks, and they cooperated seamlessly, switching roles and helping each other when needed. I believe these are some of the factors why they were able to successfully complete the moving task as scheduled with no damaged or lost items ( the cover of one plastic tote which was damaged/broken because I forgot to pack it in full). I appreciate Mr. ********* and his team for their excellent service.Posted on Google
Scott Drescher298 days agoManny B job 510985 the men were quick but very careful and good to get to know. We highly recommend them.Posted on Google
Debra Gunter298 days agoExcellent job!!! 10 stars!Posted on BBBSam D307 days agoMoving all of my stuff for the first time from ******* to ****** - the guys with American Van Lines were extraordinarily efficient in timing (first on time truck driver Ive met!) and I was very reassured they would take care of my stuff. Highly recommend!Posted on Consumer AffairsDavid308 days agoThey arrived fully equipped with every tool and material needed to do the job properly, and it showed in the way they worked. Each item was packed with such remarkable care that it felt like they were handling priceless treasures.Posted on Consumer AffairsJodie311 days agoTheir professionalism, calm demeanor, and commitment to doing things correctly were evident in every step they took. It’s rare to find a crew that combines efficiency with genuine respect for your items, and they truly exceeded my expectations.Posted on Google
Roy Ortega311 days agoBrad and Will did an amazing job moving my furniture !!! Highly recommend flex moving !!!Posted on Google
Frank Merchant312 days agoRonald and crew were amazing. Very timely and efficient during the first major snow storm of the year. Great job by the team and American Van lines.Posted on Consumer AffairsAlan314 days agoThey took great care when loading each item, making sure everything was secure and protected before the truck even started moving. During unloading, they repeated that same careful process, ensuring my belongings remained safe at every step of the move.Posted on Consumer AffairsEric315 days agoThe pricing remained consistent with the quote I was given, the crew showed up promptly, and they treated all of my belongings with impressive attention and care throughout the entire process. Everything the moving company committed to was fulfilled perfectly.Posted on Consumer AffairsJohn315 days agoTheir team worked with impressive coordination and made communication a priority. The respect they showed toward my belongings really stood out to me. The cost was extremely fair as well, making the entire experience both positive and economical.Posted on Consumer AffairsHarry315 days agoSupportive Crew! On top of that, the fair and reasonable pricing made the experience truly exceptional. It’s rare to find this level of service at such an honest price. I had full confidence throughout the entire process because of the care and respect they showed toward my belongings.Posted on Google
Katie Fletcher315 days agoThe team from American Van Lines lead by Ronald, with Daniel, Leroy and Alexander were professional and courteous. They moved with expertise and procession to move my belongings and get the job done. Grateful to all of them for a job well done.Posted on Consumer AffairsJohn316 days agoThey went out of their way to make sure we felt comfortable and informed the entire time. They were courteous, respectful, and always willing to answer questions or adjust things as needed. It was clear they genuinely cared about providing excellent service.Posted on Google
George Georgiev317 days agoFantastic service at pickup. Thank you.Posted on Google
Jeff Matthews317 days agoTerry and his crew are absolutely amazing! They went above and beyond moving us from Austin to Dallas. We HIGHLY recommend them for the professional and friendly service.Posted on Consumer AffairsJeffrey318 days agoI chose American Van Lines due to their reputation as one of the larger moving companies in the country. Initially, I discovered them through the MoveBuddha website, which connects users with various moving services. My experience with American Van Lines began on a positive note with Marcio, the sales representative, who was incredibly patient and helpful. He guided me through estimating my inventory via FaceTime, effectively allowing me to grasp the complex logistics of moving. However, I did face some challenges prior to my move. A staff member named Sabrina requested an exact inventory count last minute, which was quite stressful as I was simultaneously planning my move and purchasing a car. Thankfully, Marcio reassured me, alleviating the anxiety I felt about the potential complications in the move. Despite this hiccup, Marcio remained attentive and effective, ensuring my moving day was locked in as initially planned. When it came to moving day itself, there was a slight miscommunication with logistics, as my move ended up scheduled a day earlier than expected. Thankfully, the driver was accommodating, allowing me some crucial extra time to prepare. The movers who arrived were nothing short of excellent, efficiently handling my belongings with care and professionalism. The entire moving process went smoother than anticipated, with my items arriving quickly and intact. Nevertheless, a couple of items did incur damage during the move, which I still need to claim for, but this minor issue hasn’t overshadowed my otherwise outstanding experience with American Van Lines. Even considering the minor communication mishaps, the service I received was exemplary. If asked, I would readily recommend them to friends planning a move. Having resided in Nashville for 30 years without ever moving, this first experience was more positive than I could have hoped, thanks to the capable and understanding team at American Van Lines.Posted on Google
Jonathan Feldman318 days agoVictor and the guys were great. They packed that truck like a ribic’s cube. Delivery was a breeze.Posted on Google
Marie Nubile319 days agoThe experience so far has been GREAT, our moving coordinator Rick Peveler at American Van Lines has been EXCELLENT he has explained everything to me in a way that you can understand. He is very well spoken, can’t say enough about Rick.Posted on Consumer AffairsNikki320 days agoI found American Van Lines based on a Google search, and the gentleman who was helping me set up was super sweet, kind and helpful in the process. My experience was top-notch. This was my first time using a moving company, and I felt completely at ease having all my questions answered promptly by their excellent team. The initial process was efficient, whereby they helped estimate inventory room by room, even though there was a slight hitch with the specifics. Thankfully, the company quickly addressed and corrected it without any hassle, making what could have been stressful, quite pleasant. On the day of the move, the movers arrived and promptly got to work. My husband was there to help direct, and they handled the challenging task of moving our washer and dryer down a flight of stairs with ease. Their excellent communication and assistance didn't stop there—the team was swift in transporting our belongings and took great care to ensure our new home's floors stayed clean by rolling out mats. I recommended American Van Lines to a coworker because the team struck me as respectful and trustworthy, which alleviated my initial nervousness typically associated with horror stories I've heard about moving companies. Their consistent communication was also impressive—they reached out several times before the moving day to ensure everything was in order. I couldn't have asked for a better experience, which is why I'd confidently give them the highest possible rating. American Van Lines is a great choice and brings peace of mind. Their professional handling and unwavering commitment truly exceeded my expectations.Posted on Consumer AffairsKim322 days agoI went with American Van Lines for my move from Virginia to Texas. My initial interaction with Tony, the coordinator, was somewhat unsatisfactory as there were things not discussed initially, leading to higher costs than I anticipated. However, the experience was redeemed by the amazing driver and his crew. They were not only organized and efficient on both ends of the move but also punctual, which added to the positive experience. Overall, I'd recommend them.Posted on Consumer AffairsAdam322 days agoAmerican Van Lines offered the best price I could find during my web search. My experience with their moving coordinator, who assisted in setting up the move, was pleasant—everything went smoothly. On the moving day, I guided the driver through my home, specifying what needed to be packed and what didn't. However, I felt that the crew's productivity could have been better with more people, as only two crew members showed up. They arrived around 8 AM and didn't finish until about 7 or 8 PM. Overall, the quote provided was fairly accurate compared to the final bill.Posted on Consumer AffairsDoreen322 days agoThe entire experience with AVL, from the initial interaction with the moving coordinator to the day of the move, was very smooth. The moving coordinator was particularly helpful, answering all my questions thoroughly and even offering what I felt was a fair rate for the service. On moving day, the crew was exceptional. They were timely, very kind, and friendly, making what could have been a stressful day much more manageable. The entire team—including the consultant who helped plan every detail—was consistent and reliable, ensuring that there were no hitches along the way.Posted on Consumer AffairsKerrie322 days agoI used American Van Lines to help with a part of my moving process. Although I had already relocated by October, my belongings remained with my daughter in Maryland. The service was a smaller move compared to when I moved my entire home from New York to Maryland, but it was handled professionally. The moving coordinator from American Van Lines was impressive. He was extremely helpful. Fortunately, everything arrived in perfect condition—nothing was broken or missing. Compared to higher-cost previous moving experiences, American Van Lines offered a reasonable price, making this experience particularly satisfactory.Posted on Consumer AffairsF.322 days agoThey handled everything with care and made sure we felt supported throughout the entire process. As seniors, this was a very significant and stressful move for us, but the workers were consistently reassuring and patient.Posted on Google
Hell Cat322 days agoTerry and his sons did outstanding job on loading and unloading. Great team! Thanks guys CheersPosted on BBBColleen M323 days agoJob # ****** **** made our move over 2200 miles smooth. **** is a total professional. Our goods were packed as if they were his own. The communication provided during the entire process was wonderful as well. Thank You American Van Lines!Posted on Google
Carlos Villarreal323 days agoKevin and Evan’s did a great job unloading and moving out furniture in from storagePosted on Google
T W323 days agoNick and Enrique were amazing. They communicated the entire move and the stops along the way. They were on time, all of our things came in one piece. Appreciated the great customer service and the transparency with the drivers for surePosted on Google
Jessi McDaniels324 days agoRonald and his crew were very professional they did a nice job packaging everything with care.+0Posted on Google
Candace Jacob325 days agoManny B job 444821 Manny and his crew were extremely professional and courteous.. Excellent job !!!Posted on Google
malik hamilton326 days agoGreat work!!! Pattrick was super helpful and patient, I got regular calls and check ups during the process the pricing was transparent all my stuff came on time and undamaged and the service overall was Toptier! I 100% recommend. 5 star company.Posted on Consumer AffairsJanice328 days agoThe entire experience with American Van Lines left me thoroughly impressed, as everything went smoothly without a hitch. From the start, the pickup and delivery crew were exceptional, and I felt well taken care of. The consultant who helped with planning was adept at his job, and I found the interaction with their team to be nothing short of excellent. My move covered a distance of 140 miles, and the entire process unfolded just as I was hoping. Overall, I would recommend American Van Lines due to the great service and how professionally everything was handled.Posted on Google
Frank Dar328 days agoRonald and team did a great job , I am happy with the performance thank you,Posted on Google
Francesca Adams328 days agoThe guys were amazing! Very accommodating and help with decor advise. Friendly and so so so fast!!Posted on Consumer AffairsJ329 days agoWe used the company for a small studio move and expected a quick job. The delivery crew called before arrival and unloaded quickly. Everything arrived intact and on schedule. For a long trip, their transparency and timeliness were impressive.Posted on Consumer AffairsBobby329 days agoGreat communication with management and on-site professionalism. A headache-free move thanks to their attention to logistics. Pricing was competitive and transparent. Would hire again. Our apartment building had strict move-in rules and they coordinated all permits and elevator reservations for us.Posted on Consumer AffairsMalek329 days agoI chose American Van Lines for my recent move back to my hometown, which was about 800 miles. The overall experience was positive, from the moment I got a call from my moving coordinator, who provided a reasonable quote, to the interactions with the moving consultant and the entire crew. Everything went according to plan and met my timeline expectations perfectly. My interactions with the team were great; they managed everything efficiently and ensured that my move was smooth. Despite not being informed in advance that I’d be contacted for a review, I’m pleased with their service and would gladly recommend them to friends and family.Posted on Consumer AffairsHarry330 days agoI was moving from Florida to California due to a strong desire to join my grandchildren. I used American Van Lines and the entire moving experience was among the best I’ve ever had. When planning a cross-country move, especially covering such a vast distance from Florida to the West Coast, expertise and knowledge are crucial, and fortunately, those handling my move demonstrated exactly that. The moving crew also deserves commendation for their professionalism and efficiency. Their approach was impressively fast and thorough, covering packing, loading, and unloading with ease. Not only were they swift, but the condition of my belongings upon arrival was immaculate—no damage whatsoever—which was due in part to their careful packing methods. This aspect is significant considering my past experiences as a military family wherein we encountered various degrees of handling quality. Additionally, even though a few items seemed misplaced initially, we discovered them as we unpacked. The company was poised to assist with any claims, which gave an extra layer of assurance. Overall, transporting nearly 400 boxes was a feat they executed superbly. I buoyantly recommend American Van Lines, fully trusting their capabilities in handling such monumental tasks with ease and professionalism.Posted on Consumer AffairsRonnie331 days agoThey handled every single item with care, wrapping and packing things securely so nothing was damaged. Once we reached the new place, they even went above and beyond by helping set up furniture and making sure everything was placed just where we wanted. The whole experience was smooth, stress-free, and surprisingly enjoyable thanks to their friendly attitude. I’d highly recommend this company to anyone planning a move.Posted on Consumer AffairsKenneth331 days agoThey were careful with every item, ensured nothing was damaged, and took the time to set everything up exactly how we wanted it. I’d highly recommend this company to anyone planning a move. They make relocation easy and pleasant.Posted on BBBMichael S334 days agoQuick.. on time.. efficient... all around great service by the pick up teamPosted on Google
Annette338 days agoI recently completed a long-distance move, and this team (Jeffery/Emanuel) made the entire process smooth from start to finish. Communication was excellent — they kept me informed every step of the way, arrived right on time, and handled my belongings with great care. Everything arrived in perfect condition, and they went above and beyond to ensure items were placed exactly where I wanted them in my new home. Their professionalism, kindness, and efficiency truly stood out. Moving long-distance can be stressful, but they made it easy and even enjoyable. I highly recommend this team to anyone planning a move — absolutely five stars!Posted on Consumer AffairsViji340 days agoMy name is Guru, I have used this service today for moving my household stuff to Florida. A** was the job number The service was top quality. The packaging was done very diligently they took enough time and make sure everything was secure and in good shape. I am very impressed at the service.Posted on Google
Erin Miller341 days agoEd Utley was a great partner in our long-distance move. It was a lot to manage going from SC to NH, and Ed was reliable, honest, and knowledgeable- making the experience a lot less stressful.Posted on Google
BROTHER Roy 0342 days agoVery good crewsPosted on Consumer AffairsDenisa343 days agoThe initial coordination was good. However, estimating the number of boxes I needed was difficult as they requested specifics before I'd finished packing. This led to increased expenses due to misestimations, and there was no follow-up allowing me to report accurate numbers once I was done packing, which was frustrating. The move was over a distance of about 2000 miles. The loading process was smooth, with the team completing it in one day. The movers were hardworking, even under hot conditions. I was in the process of purchasing a house and aimed to have some work done before moving in. Initially, my plan was to have my belongings delivered on July 18th, a day after the closing. Unfortunately, I couldn't access the house in time, and for them to wait would have incurred a $4,000 fee. Ultimately, I had everything delivered preemptively, which resulted in some unfinished work. I managed to get carpets cleaned, but due to the wet state, movers couldn't bring in my belongings except for my bed. Consequently, I ended up moving items myself from the garage into the house, which was challenging considering I was alone. I wished there were more flexibility in the delivery timing without charging extra for storage. Overall, the move was more expensive than anticipated. Given these experiences, I'd rate American Van Lines as a 3 out of 5 due to the pricing disagreements and timing issues.Posted on Consumer AffairsSteven343 days agoMy initial interactions with American Van Lines were smooth, easy, and the quote they provided seemed fair compared to other companies. However, my experience took a negative turn during the move. The driver, who I suspect was a contracted employee, informed me that they had underquoted me on the needed boxes. He insisted that the cost to cover the difference from the quoted amount was an additional $2,000, although he offered to reduce it to $800 if I paid in cash. Caught off guard, especially since I was dealing with personal health issues, I felt pressured to comply. Upon unpacking, I noticed many boxes were unnecessarily repackaged or doubled, seemingly to inflate the box count and charges. This approach appeared intentional to exploit the situation. Despite my initial liking towards American Van Lines, this deceptive practice left me feeling scammed and taken advantage of. I would rate my experience with American Van Lines at a 1. Regardless of whether the driver was directly employed by them, American Van Lines is responsible for coordinating these moves and should ensure their representatives' integrity. This experience has significantly eroded my trust, and I would not recommend their services.Posted on Consumer AffairsLinda343 days agoWith high expectations, I decided to give American Van Lines a go and was notably pleased. Scheduling my move was hassle-free; they arranged the dates precisely as I requested, even accommodating storing my furniture for three weeks due to being between homes. Communication was excellent throughout the process. American Van Lines kept me informed at each step, effectively easing the typically stressful nature of moving. On the morning of the move, I appreciated the call letting me know they were on their way, with updates anticipating their arrival. This level of coordination was reassuring and demonstrated their commitment to service. Our move spanned about 400 miles, from Knoxville to Greenville, South Carolina. The team that assisted were notably professional, both during pickup and delivery. They handled the furniture with care and ensured everything was positioned correctly upon arrival. The crew was courteous and made sure any concerns we had were addressed. My overall experience with American Van Lines was exemplary, and their efficiency made the move seamless for us.Posted on Google
Jennifer S344 days ago⭐️⭐️⭐️⭐️⭐️ Excellent Moving Experience! I had a great experience with Jeffrey and his team with American Van Lines. From start to finish, their team was professional, efficient, and courteous. The movers arrived on time, handled my belongings with care and worked hard. The communication before and during the move was clear and reassuring, and the pricing was fair. I highly recommend Jeffrey with American for anyone looking for a reliable and stress-free move!Posted on Google
Antony Rollo344 days agoJob 488449 manny banegas They packed all the furniture packed professionally and systematically. Excellent service!!! Personality was also a plus. They were all friendly and attentive. They gave useful information. I truly can’t complain about anything except being super fast!Posted on Google
Robert Bush346 days agoRadu was great. Everything was meticulously packed and transported professionally. The communication was excellent.Posted on Google
Dominic Cassisa346 days agoRadu and his crew did a fantastic job picking up and delivering my household items. I’m impressed by how incredibly hard and long he worked to make sure our stuff was assembled and taken care of. Job # 490696 Thank you!+2Posted on Google
McKenna Shea346 days agoEnrique & Nick were amazing and super fast!!!Posted on Google
Shelley Huddleston347 days agoFrancisco was the driver and was awesome to work with. On pick up, He and his helper did a great job and took extra care in making sure my things were wrapped good for transport. On delivery, Francisco and his helper again did a great job unloading my stuff and putting it all in my storage room. The only reason I don’t give five stars is because the office personnel. Jordan was my contact and would not return calls.Posted on BBBMary A349 days ago******* and his crew were Amazing! On time and careful with moving all my belongings ! They were efficient and very professional!!Posted on Google
Gabriel Garduno349 days agoRick Peveler was such a blessing to me and my family during our move! He was kind, patient, and went out of his way to make everything easy for us. Truly one of the nicest and most helpful people we’ve worked with. Highly recommend him!Posted on Google
Billy Chea350 days agoPick Up review: Jeffery and team did an amazing job. They were super respectful. Wish I took a photo of my bike being packed but I feel confident all my items will be delivered safe. Will update on drop off :)+0Posted on Google
Alexandra Barshel350 days agoVictor was greatPosted on Google
James Ross350 days agoLong distance job #458487 Ronald and crew did a great , great job from fl to Az he kept me update a long the way , I appreciate your servicePosted on Google
Lauren Weichert351 days agoAwesome service!!! Fabian and his partner went above and beyond to make sure all of my items were transported and moved into my new home quickly and with great care. They did a wonderful job and I recommend them to anyone who is needing a cross-country moving service. Thank you both!!Posted on Google
Rebeca Casellas351 days agoManny B job 493732 is very helpfully, organized and friendly is the best thank you we recommend his service 100%Posted on Google
James Garfield352 days agoThe Best . PerfectPosted on Google
Sharon M352 days agoBest mover ever. Fantastic at packing loading and unloading. Very personable. Highly recommend.Posted on Google
Lauryn Carroll354 days agoVictor and his partner were great at their job. They moved my stuff effectively and quicklyPosted on Google
Jessica O'Rear356 days agoRadu did a great job. He showed up on time and had the whole house unloaded, unwrapped, and offered to assemble everything he had to disassemble in the move. He laid down at runner front to back and was contentious about not tracking in dirt or debris from wet grass. 48 hours from pack/load to unpack with 750 miles between. I had other movers take a month to do the same! Job 477495.Posted on Google
Larae C356 days agoWe recently used American Van Lines for our move, and the experience was excellent. Our movers, Francisco and his partner (whose name I didn’t catch), were both professional, courteous, and very careful with our belongings. They handled everything with care and made sure to ask where each item should go before setting it down. The whole process was smooth and stress-free. I truly appreciate their hard work and attention to detail highly recommend American Van Lines and this crew!Posted on Google
malek mostafa356 days agoBest driver/coordinator ever. Highly recommendedPosted on Consumer AffairsB357 days agoThe customer service was impressive. Every aspect of the move went smoothly, starting from the truck driver to the loading and unloading crews. They were professional and efficient, leaving me very satisfied with the overall experience. I would surely recommend American Van Lines to a friend.Posted on Consumer AffairsRichard357 days agoThe moving coordinator was both friendly and thorough. They ensured everything was prepared correctly for our move, taking all necessary details into account to facilitate a smooth and timely transition. However, our experience wasn’t completely without challenges. The main American Van Lines crew performed superbly, displaying the speedy and well-coordinated effort I had hoped for. Unfortunately, an individual hired through a temporary service was problematic. While the work itself was done efficiently, one of the workers was extremely unprofessional and rude. As we sat and watched them pack, simply because we had nowhere else to go, he suddenly accused us of being racist just for observing. Despite explaining that we were only watching because we were impressed by how fast and well they were working, he continued making inappropriate remarks. The experience left us deeply uncomfortable, and it took me weeks to shake off how upsetting it was. While this isolated incident was handled with understanding by the American Van Lines' team, it did dampen what could have been an unblemished operation. The company immediately addressed the issue by contacting the temp agency, showing great professionalism and a commitment to resolving the matter on our behalf. Pricing seemed fair for the service level we received, aligning with the initial quote, which we considered reasonable. We did proceed with a delivery that took approximately 2.5 weeks longer than expected, during which we waited without our furniture at our new state home. Understanding the logistical demands and complexities involved, we remained patient, although this period without furniture was a challenging wait. Overall, my experience with American Van Lines was positive, and the company's approach to responsibility and customer care in response to our situation reassures me. Despite a few setbacks, they managed important aspects with integrity, making me consider them a credible choice for moving services.Posted on Google
Richard Colbey357 days agoGreat job loading and unloading our possessions. Very timely and professional.Posted on Consumer AffairsRyan358 days agoAmerican Van Lines offered a more economical price compared to other options I considered. While the move itself was smooth and efficient, with everything arriving in good condition, the communication prior to the move was less satisfactory. The coordinators were not very forthcoming in answering questions or returning calls. However, I was fortunate to have direct contact with the moving crew on the day, which made coordination easier. The movers were exceptional—courteous, helpful, and took great care to avoid any damage. Overall, while the communication aspect could have been better, the actual service on the day of the move met my expectations. I’d inform friends and family that American Van Lines got me—and my belongings—safely from South Carolina to Connecticut.Posted on Consumer AffairsKurt358 days agoI was attracted initially by American Van Lines' competitive pricing. They quoted a lower price compared to other companies after a thorough video walkthrough of my home. However, not everything went smoothly. In the final week before my big move, things took a difficult turn. American Van Lines requested an exact number of boxes, threatening that their drivers might walk away if the count was 10 boxes off. This wasn't helpful, especially since estimating an exact number of boxes isn't my expertise. I ended up overestimating to avoid issues, which raised the cost to more than competing quotes. Confronted by a looming home closing date, I had no choice but to comply. Communication was another hurdle. American Van Lines claimed they couldn’t reach me, due to what they said was my phone blocking outside numbers, even though their calls came through when it suited their timeline. Moreover, one interaction stood out when a customer service representative expressed frustration towards me directly, which was relayed through a courteous driver. Despite the coordination issues, I must commend the moving crew. They were professional, arrived as promised, and managed the move from New Mexico to South Carolina seamlessly, delivering our belongings promptly. Boxes were unloaded and items placed correctly, with the crew being very helpful throughout. American Van Lines is horrible. I'd never deal with them again just because of that.Posted on Consumer AffairsBritany358 days agoWe had a great experience with American Van Lines previously and this time, the move ended up being okay but it was a disaster. Initially, when we moved from Texas to Alabama, the service was exceptional. The moving team, particularly someone named Manny, was outstanding. They almost arrived with our belongings before us, and everything was in perfect condition. This was why I recommended them again to my dad, believing they'd offer the same level of service. However, our second experience was quite disappointing. Once the service was booked, there was zero communication. Upon trying to move again, we faced a series of frustrating events. Despite having a moving coordinator and a salesperson involved, we encountered no communication from either, which was incredibly stressful. I had to constantly initiate contact, only to discover that our belongings had been transferred to another company called "Father & Sons" without our knowledge. This felt very shady, as the dealings with this company were far from professional, including reports of their team stealing items. Eventually, after many attempts to reach out, Andrea from American Van Lines did assist us, and at this point, the service improved. The ending was favorable, with the delivery team in Alabama providing excellent service. They were diligent and friendly, which was a relief after all the earlier chaos. To conclude, I'd say my faith in American Van Lines is torn. While my first experience was exceptional, the problems during the second move can't be overlooked. If I had to make a recommendation, it would be a cautious one because when things go smoothly, they do provide remarkable service. However, the lack of transparency and communication for this second move was problematic.Posted on Consumer AffairsMitzi358 days agoI hired American Van Lines for a move from Lakeland, Florida to Atlanta, Georgia. With 34 moves under my belt, I'm no stranger to the process, but this experience stood out as the best by far. The coordination and communication were excellent from the get-go. I was positively thrilled when they scheduled my delivery so promptly—next day delivery was such a relief during a stressful time. The moving crew was nothing short of fabulous. Their efficiency and friendliness made the whole process seamless. I even took the time to post a positive Google review because their service was extraordinary. When friends or family ask, I'll tell them to hire American Van Lines in a heartbeat.Posted on Consumer AffairsTom358 days agoI needed to arrange a prompt relocation. When I contacted American Van Lines, the moving coordinator was helpful and set the date within a week, which was quite efficient. The team and driver arrived as scheduled and managed the loading and unloading professionally, handling an enormous amount of stuff with care. While their overall service was commendable, there was one hiccup. We were told they’d remove the packing boxes post-move, but this didn't happen even after we requested it upon completion. Despite this minor disappointment, the experience was largely positive. The driver was excellent, and the moving team was fantastic in getting everything sorted. Ultimately, I’d rate them highly, leaning towards a 5-star recommendation given the quality of the move, although the box issue did slightly dampen the experience. Overall, I was satisfied with American Van Lines and would recommend them to others needing a reliable moving company.Posted on Consumer AffairsAlex358 days agoCommunicating with my American Van Lines moving coordinator went well; they were responsive, and everything proceeded smoothly. For the inventory estimation, I went over a list of items to be moved over the phone with them. On moving day, the crew arrived and were friendly as well as professional. They efficiently loaded everything, wrapping the couch and bed as needed. The entire move took about two hours from start to finish. The journey was from Wisconsin to Massachusetts and took about a week for everything to be delivered. The initial quote was quite accurate compared to the final price. Overall, I'd rate my experience with American Van Lines a 4 out of 5.Posted on Consumer AffairsKally358 days agoAmerican Van Lines' pricing was more competitive compared to other moving companies I contacted. The whole process started with a moving coordinator who visited my home and assessed all the items that needed to be moved. Instead of doing everything over a call, they provided a quote after seeing each piece of furniture in person, which I appreciated. On moving day, a team of six arrived promptly at 8:00 AM and completed loading by 5:00 PM. I was impressed with their productivity; they only took a short lunch break before returning to finish the job. Interacting with the crew was a pleasant experience. They maintained professionalism throughout the day, handling every interaction respectfully. I had zero complaints about their demeanor or attitude. Though we haven't yet received our furniture to check for any damages, I believe everything was handled with care. If someone were to ask, I would recommend American Van Lines as a mover.Posted on Consumer AffairsJean358 days agoAmerican Van Lines' offerings seemed to fit my needs the best. My experience began positively with the moving coordinator, who was quite approachable and extremely helpful. He visited my house, laid out all the details, and was clear on the costs involved. It was a smooth process to plan everything with him. The actual move entailed relocating a packed one-bedroom condo from Tampa, Florida to Atlanta, Georgia. Moving day itself was hassle-free. I had packed everything myself, and the crew took care to wrap up the larger furniture items. They stored my belongings for about a week or two to align with my schedule, ensuring everything was delivered to my new place on time. Overall, I would rate my experience as excellent. Although there was minor wear and tear, it was nothing serious. Everyone involved, from the sales team to the movers and drivers, was friendly and professional. I would recommend American Van Lines to friends and family for their commitment to delivering a positive moving experience.Posted on Consumer AffairsLoma358 days agoMy moving coordinator from American Van Lines was very helpful, particularly through multiple unforeseen complications, such as my husband's eye surgeries and my broken knee. These events led to a rescheduling of our move four times, once they even worked directly with the driver to finalize logistics as the moving date approached. Despite these personal challenges, American Van Lines they performed excellently without contributing to my "never-ending move." The actual moving day was July 11th, following an extended period starting that March, but this complexity was due to personal circumstances rather than the company's service. The quote provided by American Van Lines was very close to the final pricing, indicating transparency in their financial dealings. All in all, I would enthusiastically endorse American Van Lines.Posted on Consumer AffairsBrina358 days agoMy realtor did some research on my behalf and deemed American Van Lines’ estimate quite reasonable, prompting me to choose them. Initially, I dealt with a coordinator named Victoria who was incredibly helpful and responsive. However, the subsequent coordinator, who took over once the quote was finalized, was a different story. The communication was quite poor; I hardly ever heard from her and it felt like radio silence until the actual moving day, which I only found out about the same morning. On move day, the mover and his team were phenomenal. They called about a 30-minute heads up before arriving, allowing us to finalize preparations. Despite the last-minute rush, they were extremely patient and helped efficiently organize everything. Interestingly, I was so impressed with the mover that we kept in touch, and he even handled the unload at our destination two weeks later—a seamless experience once again. While the movers themselves were professional and kind, speaking mainly through their amiable main driver despite some language barriers, the items were handled excellently, with no damage or wrinkles in communication with him. I would rate my overall experience with American Van Lines as a 4 due to the frustrating lack of communication between initial coordination and actual moving. On one hand, the initial and final interactions were impeccable thanks to great personnel on ground. Yet, a breakdown in communication left us grasping and slightly frustrated during a crucial transition. For family and friends, I'd recommend relying directly on the mover who, in my experience, was resourceful and capable, ensuring everything was delivered intact and safely.Posted on Google
Jackie359 days agoRonald and his crew were amazing, !!! Very professional .And did a wonderful job in a timely matter. .Posted on Google
Karrie Buttrick359 days agoWe were very pleased with service provided by Said Navarro & Emilio Funez. They were professional and polite. They took great care in packing our household goods and loading them in the truck.Posted on Google
John Veilleux361 days agoJeffrey and McKenzie were awesomePosted on Google
Deborah Deady362 days agoManny B job 486367 Very nice gentlemen! Hard workers!Posted on Google
Cory Wepler363 days agoManny B job 489189 did perfect and quick job with professionalism. I highly recommend using this company and Manny!Posted on Google
Scott Wilkinson363 days agoCharlie at American Van Lines. was an exceptional person to work with for my move - professional, friendly, and took great care of my belongings. Hope to work with him again if I move. Johanna was very communicative and helpful with my movePosted on BBBPaul T364 days ago***** and crew were great to work with. However, the sales, so called trip coordinators and managers were absolutely worthless, low balled the estimate and never followed through on anything.Posted on Google
cra cra364 days agoRonald and his crew are the best. Very patient and professional. Highly recommend!!!Posted on Google
Martin Smedley364 days agoFantastic job Hard worker Great CommunicarPosted on Google
Kim Pereira364 days agoEveryone was fantastic. I couldn’t be more pleased with the movers and the driver handle our stuff. They were very professional and extremely courteous Ask me what services I got senior moviePosted on Google
Kevin R365 days agoWe used American Van Lines to move across the country and found them to be responsive to us throughout the process. We did make the common error of underestimating how much stuff we had - so be mindful that you want to build in a cushion as the boxes add up quickly. We felt like the experience delivered on what we had discussed with them pre-move.Posted on BBBSusa B366 days agoGreat company start to finish ******* M gave me a fair quote and answered all my questions and concerns. ***** made sure to follow up for a smoothie pickup and delivery. Highly recommend and would use them againPosted on Google
ALEX GALINDO366 days agoFrancisco Montero and tram did a great job! Sidney dis a fantastic job as well. Job # 428478Posted on Google
Becky Turner366 days agoManny B job 488290. Excellent work. Very courteous.Posted on Google
Michael Mullarkey369 days agomanny banegas job 471920 great job, very professional. would drfinately use this crew againPosted on Google
Diana H.370 days agoOrder #472156 The crew was punctual, courteous, and worked quickly whithout compromising on safety. I’m very satisfied.Posted on BBBFrank R370 days agoI want to leave a 5 stars review for the lead mover, ****** who made our moving from ***** to ****** *******, a great and amazing experience with lots of care and professionalism!! I want to acknowledge his contribution to make this custom experience very special and good!Posted on Google
Mary Young370 days agoWe had some good and some not as good experiences with American Van Lines. We feel sure some of our troubles were caused by the subcontractor they employed. Their representative Theresa C worked with us to get to a satisfactory resolution for some lost items. She was patient, professional and was the bright spot in the whole experience! My advice..ask about any subcontractors in advance.Posted on BBBBryan D371 days agoThe best American Van lines did a great job with this move. They protected our possessions very very well delivered them on schedule and they were extremely professional in moving us into our home. Everything went very well with this move. Job ******Posted on Consumer AffairsJeffrey371 days agoAmerican Van Lines and I have come to agreement and I consider this closed. Original Review: Sept. 29, 2025 We used American Van Lines to move from KC to Fort Worth. I received a quote for ~$8k. Driver arrived on a Sunday to begin packing and prior to him starting I was told that there would be an increase by $2k. What recourse do I have at this point? My move was down to the wire so I didn’t feel like I had any option but to pay the added cost. Team was woefully understaffed for packing and loading causing us to work until 0330 on Tuesday. Planned for household items to deliver on 6/13, but missed due to me. Closing on the 12th did not happen as planned… My fault. My household items then went into storage (I was warned that this could be a risk and an added $4k expense which I accepted). I have called and emailed for a revised plan and timeline and I have yet to have someone return a call. When I call customer support, I roll to voicemail. I leave messages, no one returns calls. At best, I hear "the company has 21 days to deliver"… I understand the company's position; but that’s not my question. Furniture was delivered on the 22nd day and I was given another bill for $7k before they would unload the truck. I anticipated total potential cost at $12k, ultimately paid $17.6k. lived in the house without furniture for almost three weeks. The only time I really felt like I got much of a response was after I posted a review… They called and ultimately offered me $600 to remove my post. Horrible experience!Posted on Google
Briana Hammonds371 days agoRonald, Alex, Daniel, and Leroy were truly amazing! They went the extra mile to make my loading experience a smooth one, relieving so much stress for me. From their flexibility, their diligence in getting everything packed, their kind energy, and care with my belongings. I couldn’t have asked for a better experience!Posted on Google
Kate Parker371 days agoAmerican Van Lines got my belongings safely across the country for me, and all the employees were polite and helpful. We had some difficulties creating my inventory and getting an estimate of when items would be delivered, but once they heard about these problems, they made it right and I really appreciate that (thanks Teresa!).Posted on Consumer AffairsGreg372 days agoI had a fine experience with American Van Lines. From the get-go, my interaction with them was very smooth and professional. My moving coordinator was superb, and the entire process left me feeling confident and stress-free about my move. The crew handling the move did a fantastic job. We moved across the country, so there was a crew that helped us pack, and then there was a crew that helped unload the truck and get the items in the house. Both teams were nothing short of excellent. They were courteous and efficient. When it comes to pricing, I compared several quotes and found American Van Lines' estimate to be fair and competitive. This added to the overall satisfaction with their service, prompting me to grant them a full score. Though I initially thought of rating the pricing a bit lower, given their alignment with market rates and the quality provided, a 5-star rating felt deserved. Overall, my experience was overwhelmingly positive, and I am happy to recommend American Van Lines without hesitation.Posted on Consumer AffairsHelen372 days agoI compared offers from a few other companies but found American Van Lines to be more competitive. The coordination of the move was excellent due to my move coordinator, who was patient and helpful, which made the process smooth. My move was quite a journey, from Santa Fe, New Mexico, to Seattle, Washington. In terms of communication, it started well with my coordinator, though I faced a bit of a challenge when transitioning to customer service, especially when trying to schedule the debris pickup. It took several attempts, but my coordinator eventually guided me to the right person. American Van Lines provides a great service, and I was fortunate to have a fantastic moving team. There were a few bumps, but the team made the overall experience positive. I would recommend them to others!Posted on Consumer AffairsGene372 days agoI went with American Van Lines for my move from Dallas to Florida and I've experienced outstanding service. The entire process, from planning with the moving coordinator to the final delivery at my new home, was seamless. I found the initial quote to be fair, with no unexpected charges. The moving crew focused on transferring all my possessions without needing to pack them. Despite being in a time crunch, the company promptly secured a moving slot for me, demonstrating exceptional organization and commitment. They proved to be a fantastic company by handling everything with expertise and care. I would rate them 5 stars across the board, from the overall service to the final execution and to the pricing.Posted on Google
Haley Goldberg372 days agoAmazing service! They came earlier than the time given. Was very fast, safe and efficient moving items into my house.Posted on BBBPatricia J. Z373 days agoLatron and ******** , just left my home and they were totally amazing. They were very helpful, polite, and I would recommend them to anyone.Posted on Google
Daryl Weaver373 days agoThe movers Francisco Montero and his assistant Jeremiah were Great! Timely, courteous, professional, cautious of delicate items, pleasant, organized, strong, efficient all describe them! Thank you, Francisco and Jeremiah! Happy Birthday to Francisco in a couple of days! Thanks for moving me from Miami FL to Denver CO! I wish you both the best! Sincerely, Daryl WeaverPosted on Google
Samantha Patterson373 days agoManny banegas job 484759 We had a sudden move and were under a lot of pressure to get everything done quickly. Manny was the head person in charge of our move, and I can’t say enough about how outstanding he was. From the start, he took complete control of the process and reassured us that our belongings would be handled with care. He followed through on every detail, which gave us such peace of mind during a stressful time. What really stood out, though, was the way Manny treated his team—with respect, patience, and genuine kindness. You could tell his crew admired him, and it showed in how smoothly and efficiently everything went. Not only did we feel well taken care of, but everyone working with Manny seemed happy and motivated. That kind of leadership makes all the difference. If you’re lucky enough to have Manny overseeing your move, you’ll be in excellent hands!+0Posted on Google
Jared Goodrow374 days agoRoy and team did a great team packing and loading. No issuesPosted on Google
Matthew Schwab376 days agoEvan’s moved everything and did it solo. Got everything done easily!Posted on Google
Lori Witiak377 days agoOrder #469729 Our movers Said Navarro and Emilio from American Van Lines just finished packing us up for our move to Connecticut. Said and Emilio made this part of our moving experience so much easier than we ever thought. They arrived on time and got to work right away. They were polite, friendly, efficient, and professional. All of our furniture was wrapped with care before being loaded onto the truck. We will be looking forward to seeing them on the other end of our journey. 9/25/2025. Update on order #469729. Said and Emilio arrived to our new home in Connecticut on time according to our contract. They took the same care and attention to details unloading our belongings as they did loading. They did a great job getting both our boxes and furniture to their appropriate places according to our labels. During this process they were polite and courteous while staying focused to their task. They finished the job, cleaned up the area, and were on their way. We would highly recommend Said and Emilio along with American Van Lines for your moves.Posted on BBBMartin B377 days agoMy guy **** ******* was so integral in getting me the best deal he possibly could. He was patient, cordial, so knowledgeable and extremely helpful! This person was solace in a time of tumult and was understanding and so human which I needed during this vulnerable time. I hope he is commended for going the extra mile and going above my expectations. I didn't even need to compare rates. **** convinced me to use y'all! He is a class act and should be cherished as an invaluable asset! Thanks for the assistance! 5 stars isn't good enough.Posted on Google
Andrew Sabolic377 days agoEvans and John did a terrific job. They were professional, kind, and thorough.Posted on Google
Raysa Gomez377 days agoRoman was great in helping me out to set up my move. He communicated well and advised me of all the time frames. Latron was my moving guy and driver. He and his friend packaged everything well and drove 5 hours to our next location. He kept me informed of eta’s overall I was very happy with their service. Thank you so much Raysa GomezPosted on Google
Tinka Hutchins378 days agoExcellent servicePosted on Google
John Wallace378 days agoJob 472227. Moved from Missouri to Arkansas with American/Pro Quality. Pro Quality dis a great job with our goods, wrapped very well, nothing scratched or broken. Crew was nice and worked very hardPosted on Google
Shelly Neidig378 days agoI talked to two different people for over a month, paid a substantial deposit, and it was only after a long, ridiculous phone call with “Sonia” (who was supposed to be handling my move) during which she refused to commit to a one-day delivery time for a 14 mile move that a supervisor told me they don’t even do in-state moves. If I had not had the presence of mind to continue to press the matter, I would still have a useless contract with this company and no one showing up on moving day. Sonia implied that I was being abusive by asking the same question “over and over” (I was not—I asked her if, in her experience, it had ever taken more than one day for a fourteen mile move). Employees obviously don’t have the bare minimal skills to do their jobs effectively. Update: I have changed my rating from one to four stars because I received a follow up call from a manager who appeared to take the issue very seriously, gave specific feedback about following up with staff training, and offered compensation.Posted on Google
James Crawford379 days agoUr driver Charles and his right hand man Charlie could not have been nicer. Our whole local crew worked really hard and safeguarded our furniture for our move.Posted on Google
Harry Brittingham380 days agoDriver and packing crew were great. This is the 1st move we had where everything arrived without damage; that is obvious at this time. All furniture was packed and wrapped so it could not be scratched. Everything was placed in as close a position as possible when being brought into the house. We’ve had 8 moves over the years and this by far was the best onePosted on Consumer AffairsJennifer382 days agoAmerican Van Lines' reputation significantly influenced my choice of using them, alongside their availability and competitive cost. When it came to the moving process itself, the crew was fantastic. They truly made the experience enjoyable, but I did experience two items getting damaged during the move. Despite this issue, which made me consider the experience slightly less than perfect, the overall service was commendable. I've communicated a star rating of 4.9 out of 5 because of the damage, but I'm still content with my choice of American Van Lines.Posted on Google
Irv Rosen384 days agoNick Cuffie was our driver and did a great job coordinating the packing and loading of our move.Posted on Consumer AffairsAndrea384 days agoI came across American Van Lines on the internet and chose them for my moving needs. Overall, my experience was quite satisfactory. The service provided by the movers was very good, with everything proceeding smoothly without any notable issues. It was a solid, efficient experience that left me content.Posted on Consumer AffairsHemangi B384 days agoAll issues resolved. Original Review: Sept. 3, 2025 My estimated delivery date was between August 7th- August 15, 2025. It's 3 weeks past August 15 and our goods have still not arrived. They first said that our stuff is in transit and has left its original start point. Now they say that our stuff has not yet left from the state of origin. They keep lying over and over again. Already filed a complaint to Federal Motor Carrier Safety Administration (FMCSA).Posted on Google
Michele Wilson384 days agoManny B job 470503 we were more than satisfied with the job that Manny and his crew did. Not only were they professional but courtesy and kind. We would most definitely use them again!!Posted on Google
a z384 days agoRick Peveler is very helpful and excellent customer service. Thank you, Rick Peveler,Posted on Google
Amanda Millanes385 days agoJeffery did great at pickupPosted on Google
David Guzman387 days agoJeffery and Makendy did a great and efficient job of moving us. They are very friendly and very professional. It was a great moving experience, especially after you hear many horror stories. Looking forward to them, unloading us at our final destination.Posted on Google
Dale Seroff387 days agoExcellent pick up. On time. Rapid respectfulPosted on Google
Sorin Jutariu388 days agoRonald with crew did an excellent job thank so muchPosted on Google
Vy Pham389 days agoJeffrey did great!Posted on BBBMarilyn M389 days agoSaid Navarro and team did a great job packing and moving us. Joseph was great at coordinating our moving date and putting us in touch with this team as well.Posted on Google
Dawn Triche389 days agoJust completed a local move within Greensboro with American van lines and the crew was very detailed and careful. They crew was thorough and gentle in their packing. Asked questions when unsure of direction and were extremely communicative. Only had one item that was lightly scratched and the driver Mike was insistent about documentation. I would highly recommend the company and you’re in good hands if Mike, Matt, Brian, or Kenny are completing your move. For context I had a move with full pack and paid around $2800 worth every penny!Posted on Google
Katherine Carlisle389 days agoThis team was amazing! Easy to work with, efficient and kind! I highly recommend Nick Cuffie!Posted on BBBKerry J390 days agoCentave and his crew were amazing! Well organized, communicative, speedy and so professional!They saved our move experience!Posted on Google
Cory Singleton390 days agoMoving can be stressful, but Manny and his crew took very good care of us. His positive vibes put us at ease as we moved across the country.Posted on Google
Susan391 days agoAnthony M. Contacted me immediately after I inquired about American. He was very attentive, gave me a very fair quote quickly and helped to work through some obstacles I had. Always returned phone calls and was the reason I choose American Van Lines over other moving companies that I had called. Sonia was my coordinator and she was also wonderful, very informative and also got back to me quickly when I had questions. Our move was from Delaware to Florida. The gentlemen that loaded and unloaded the truck were also amazing , packing and handling everything with care. Hands down they are the best. Don’t bother shopping around , use American Van Lines, you will not need disapppinted.Posted on Google
Jim Shorey391 days agoEvens was fantasticPosted on Google
Rick Mathis391 days agoJob number 462924. Moved from North Carolina to Georgia pro quality relocation George, Pedro,Alex,Josh and Jain did an awesome job no issues stellar service Quick delivery and really great. Great customer service. Thank you American van lines for sending this wonderful crew of professional MoversPosted on Google
Kenyanis Jones392 days agoManny B job 445084 and his team were super professional and a ball of fun. They took their time packing everything. Highly recommend.Posted on Google
Kally Kitchings392 days agoTodd and his crew did a fantastic job. Took care of all our belongings in a professional manner. I will definitely recommend!!Posted on Google
Roger Carlisle392 days agoNick Cuiffie was honest and efficient.Posted on Google
kirstin lynde392 days agoSaid Navarro and his amazing helper Emilio of American Van Lines of Pompano Beach did a totally fabulous job helping us move from Vermont to Florida. They were gentle and always super careful with our possessions….always consulting us if there were options. They were very very polite and professional and friendly. We could not have asked for a better experience!! I’d highly recommend this team to anyone looking for a flawless move!!!Posted on Google
Kirstin Lynde392 days agoMy two movers Said Navarro and his helper Emelio of American van lines Pompano Beach were wonderful! They were a “12” on a ten point scale. They treated all our possessions very carefully - always going the extra step to wrap items and consult with us whenever there were choices to make. They were super nice and the very definition of “polite” ….we couldn’t be happier about the outcomes of our move from Vermont to Florida with their good help!!! Highly recommend them to others seeking a flawless move.Posted on Google
Hiedi Nist393 days agoJeffery and his team are amazing, super personable, and very on top of things:) thanks again Jeffery!Posted on Google
Benita Sebastian394 days agoManny B job 445084 They provided a fantastic moving service!! Ever quick and efficient!Posted on Google
Amy Krasnyanskaya394 days agoFrancisco and William did a great job for us today. Very professional, nice, accommodating, and, most of all, careful with our things. We didn't feel like we had to watch them, as you do some movers, so we could concentrate on where to put things. A great experience! My only note would be to give us call right before they left for this early am appt so that we could have been completely prepared for them. They were patient with us, which i also appreciated. Excellent!Posted on Google
Apryl Lamb395 days agoFrancisco and William were amazing! So incredibly helpful and professional and quick and also very flexible with everything we needed. I highly recommend this team and American Van Lines!!Posted on BBBKim B395 days ago*** and ******* were very efficient and worked as a team like *** never seen before.Posted on BBBJoshua S397 days ago****** and his crew truly exemplify professionalism. They worked diligently to meet timelines, ensuring that the items and house were handled efficiently and without any damage. I cant speak highly enough about ****** and his team. I highly recommend them to anyone who needs to trust their possessions with. I would definitely work with them again and give them a 10/10 rating.Posted on Google
Linda Wetzel397 days agoDavid Thornton was our driver and he and his team were amazing. We are moving to SC from TN and once the team arrived I was in good hands Guys were friendly and considerate and hard workersPosted on Google
Madison Ball397 days agoJeffery did an amazing job with the move from Virginia to Texas!! Definitely recommend American Van Lines!!Posted on Google
Piper Brooks397 days agoGreat job! The guys came in and knocked it out! Courteous and efficient.Posted on Google
Mattison Clay398 days agoVery friendly service and very nice people! Loved bow organized everything was!Posted on Google
Douglas Ousterman398 days agoPadro did great job. Very professional and everything went well.Posted on Google
Rosalia Seyferth398 days agoEvans and Barry were wonderful!!!! I highly recommend them for moving!!!!Posted on Google
Michelle Nichols399 days agoJohn and The Team came in very professional and had a plan! They loaded quickly and efficiently!! Upon arrival in Corpus Christi.. Again unloaded with great efficiency ! Highly recommend to anyone who is needing moving services.Posted on Google
Synergy Aka Sonya400 days agoJob order #463323: Famtastic movers!!!-Mike Furlow and the packing/ dissemblance crew did a phenomenal job. From the onset of the receipt of phone call from Mr. Furlow to the end with me signing off everything loaded. Mr. Mike coordinated everything and came on time as discussed both days!! His crew was exceptional kind, Respectful and took great care with the handling of my House Hold Goods. Mike Furlow guided and directed his crew and made points about some of the items I pointed out to him as my most valuable pieces, to his crew to handle with care. The skill and precision Mike posses with regards to packing the truck was short of a miracle. Mr. Furlow’s dimensional vision to stack and rack my goods was done by only an experience mover’ kudos to Mr. Mike Firlow and the crew for making my life worry free! See you on the other end!!!Posted on Google
Hannah400 days agoJeffery was very professional and kind! They did my move with ease and very fast!Posted on Google
Supriya Iyer401 days agoManny B job 423549 thank you for the professional job todayPosted on Google
Mildred401 days agoJeffery I was very impressed and pleased with the moving service today.Posted on Google
Mitzi Ridley401 days agoRigo did such an amazing job!! The loading with such care for my furniture and everything was like it was his own. He drove from Florida to Georgia and was early and ready to knock the unload out the next day! Still the ever positive and friendly attitude. Quick and efficient too!!! His team members Santiago and Jordan were fabulous and caring on the job. All so pleasant to work with. Best move I have ever had!!!Posted on Google
Reece DeHaan402 days agoJob 475594 Pedro and his team did a wonderful job. Stress free experience and would happily use his services again. Highly recommend.Posted on Google
Michael Smith402 days agomanny B job 459593 Manny and his team where very professional and handled move in a timely manner, would definitely recommendPosted on Google
Shelley402 days agoWhat a great moving team. Arrived on time too! Francisco and William were absolutely fantastic, kind and very professional. Wonderful people and great experience. Thank you!Posted on Google
Shea Stratton402 days agoThese guys were awesome. Really nice people, good, hard workers. They got the job down well and efficiently. I’d highly recommend!Posted on Google
Isaiah Alicea404 days agoJeffrey and Mekendi were amazing. They handled all challenges and obstacles very well. They did three pickups for us, handled all items with great care and treated us with great respect. I highly recommend them and would hope they handle any future moves !!Posted on Google
Louise Orlando405 days ago5* to Jeffery and his helper who picked up our furniture and will be driving it cross country to a family member. They were professional and efficient. There were questions relating to some poor communication between other American Van Lines employees (3* to them) and us, but Jeffery did his best to sort it out.Posted on Google
Pon Thanasack405 days agoNick Cuffie was wonderful!Did a great job!Posted on Google
Christian Ball406 days agoJeffery. Solid work.Posted on BBBBob B406 days ago******* and ****** did a fantastic job. I am very pleased with the work they did...Posted on Google
Wendy Palacios406 days agoJeffery and team were efficient, pleasant and lovely to work with! Would hire again :)Posted on Google
Gustavo Ortega406 days agoRonald 408323 Clean pick up, fast, efficient, and carefulPosted on Google
Elizabeth Hajdu407 days agoThe crew was excellent!! They were professional and extremely efficient! They were very careful and respectful of my belongings! I would highly recommend!!Posted on Google
Bonnie Kolnick408 days agoAmerican Van Lines, Rafael, and his crew were all amazing! Pickup and delivery was in perfect time, all items arrived intact and I would absolutely use them again! Thank you!Posted on Google
Ira Greenstein408 days agoTerry and sons did an excellent job of moving our household items. Prompt, courteous and careful. Can’t ask for better!Posted on Google
Sarah Edwards408 days agoThe company was on point for the process for the most part and I would utilize them again for a move. I moved from Florida to California so it was definitely a long move. There was a slight delay on pickup day but the movers themselves were great and affable to have around. I had a little trouble with the office getting a solidified delivery day, but I work remotely so it’s easier for me to be flexible. Once they dropped off my things it was quick and easy and Francisco was awesome. Overall I’d use them again for a big move.Posted on Google
Tommy Tenenbaum409 days agoWill and Francisco were great! Hassle freePosted on Google
Jacquilyn Leath409 days agoFrancisco and William arrived today, polite, professional, and showed great care for my belongings! 5 Stars!Posted on Google
Denny Wilshire410 days agoAwesome Delivery ! Thanks Francisco and Will !Posted on Google
Dan Cole410 days agoVery quick and attentive to detail. Very much appreciate the friendly service as well!Posted on Google
Larry M.411 days agoRonald and crew did a good job.Posted on Google
Suba Manickam411 days agoWe recently completed an interstate move and overall had a positive experience with American Van Lines. While there were a few issues at the beginning of the process, we appreciate that the company took the time to address and resolve them promptly. What truly made the difference was the downstream team that handled the actual move—they were outstanding. The crew was professional, efficient, and incredibly careful with our belongings. Their organization and positive attitude made what could have been a stressful day feel seamless. Thanks to the team, our move was smooth and well-managed. We’re grateful for their hard work and would definitely recommend to others planning a move.Posted on BBBMichael A412 days ago****** and the team arrived on schedule, were efficient, took care of my household goods like it was their own, were great communicators and delivered with no damage in record time for my local move. You should definitely use them for your next move. I know I will.Posted on Google
Donald Duffy412 days agoJeffery beaubrun. Did excellent at packing my stuffPosted on Google
Donna Lee412 days agoTodd is an amazing person. Energetically packed and moved me. So nice to have someone like him during times of stress. I highly recommend him. If this is read by American Van Lines- give Todd a raise‼️ He made things so easy for me.Posted on Google
Yvonne Samson413 days agoThe moving crew we had was courteous, efficient and managed our belongings with care! Thanks for getting us to our new home!Posted on BBBMark T419 days agoThe guys were excellent loaded fast and efficient.everything was protected. Great jobPosted on Consumer AffairsDebra420 days agoI selected American Van Lines for my move. I discovered them online when browsing for moving services and was impressed by their reputation. What drew me ultimately to choose them was their recognizable brand and the ease of finding information about them online. My belongings were previously stored in another state, so I communicated the measurements of the storage unit to get an accurate quote. The estimated quote they provided turned out to be spot on, with no surprises or additional fees cropping up at the end. On the actual moving day, it was a straightforward process. The crew simply retrieved my items from the storage facility and transported them to my location. It was an uncomplicated process as everything was already neatly packed in boxes; they just unloaded and set things in place at my destination. While I felt my situation wasn't overly complex due to the pre-boxed items, the handling was efficient and took away any potential stress. The entire move took about a week from start to finish. To sum it up, the process went smoothly, and I had a positive experience that I'd readily recommend to others looking for reliable moving services. I appreciated American Van Lines' professionalism and the transparency with no hidden costs along the way.Posted on Consumer AffairsAnn431 days agoMy interactions with American Van Lines' customer service team were generally positive; they were polite and responsive whenever I was able to reach them. Everybody was very polite and professional. The real issue, however, was getting in contact with someone, particularly during weekends. Our original move date was a Sunday, and there was a lot of confusion about the mover actually coming. With no easy way to communicate, it took me digging through their website to find an emergency contact. When I finally got through, it was a relief to get a status update, though it took approximately ten minutes of ringing before someone answered. This communication hurdle was a significant drawback. During critical moments—like moving weekends—having no point of contact can be quite challenging and inconvenient. I'd suggest they reconsider their policy regarding weekend support, maybe by having a dedicated contact line for those actively in the midst of their move.Posted on Consumer AffairsChris431 days agoWe used American Van Lines about four years ago, and this familiarity drove our decision to use their services again. Our reason for moving was to be closer to family. While I appreciated the initial support, there were issues with the communication from the moving coordinator. We were supposed to receive a call about the specific moving date but didn’t hear from them, despite many attempts on our part. It wasn’t until I reached the dispatcher that we found out they would arrive later than expected. On moving day, although there was a delay in their arrival, once they did show up, they worked efficiently. The team was friendly and completed the work swiftly, which I appreciated. Although there was a frustrating miscommunication regarding timing, they delivered our furniture promptly the next day, which was a relief. The move itself took 24 hours, and I was satisfied. Overall, I would consider hiring them again and would mention this to others.Posted on Consumer AffairsSteve431 days agoAmerican Van Lines helped me move from Maryland to Florida back in 2020. My moving coordinator, Morris, stood out with his meticulous approach and pleasant demeanor; he ensured every detail was clearly managed. The reason for the move was retirement, leading me to relocate to Florida. On moving day, the team arrived right on schedule, swiftly and efficiently wrapping all my belongings. There was a necessary adjustment in inventory, but the new cost was reasonable, and they maintained stellar service throughout. Their productivity was evident in how quickly they wrapped and loaded my items onto the truck, completing it all in just 2 to 3 hours. Overall, I'm astounded by their professionalism and would highly recommend American Van Lines to anyone in need of moving services. They delivered on all their promises with courtesy and care.Posted on Consumer AffairsMahesh431 days agoI found three to four vendors on Google when I was looking for service, and one of the good things about American Van Lines is that it was cheap. Ratings-wise and in terms of service, it was good. So, American Van Lines matched my requirements. I was looking for something affordable but still efficient. And I found that the quality of American Van Lines is good too. I contacted these guys and I was happy with that. I was working with Tony, who was my shipment manager, and he was quite helpful. I was sending emails to him and he was able to reply to them. He was able to call me and set up everything. I was a little bit worried whether the team was going to come on time for pick-up because it was my first experience. Then, they came one day at once, and I was very happy because I was going to be thrown out of the apartment if they didn't come to collect the items, which is a good thing. As soon as the items were delivered to the Kansas location, I hit a roadblock. I was told that I would not get the apartment on time. It was going to be delayed by one day. So, I called American Van Lines and told them that they could not deliver that day because I was having trouble. They were again very helpful and said they could deliver the next day or whatever day I was fine with. With that flexibility, I booked a new apartment and gave the new address to them. And they delivered to the new apartment. I was worried about what I would do with the items if they were delivered to another apartment. So, overall, it was a very nice experience I had with American Van Lines.Posted on BBBMichael S433 days agoAwesome experience end to end! The head driver and coordinate, ******* ******, was absolutely phenomenal. His help, including ******* *******, worked incredibly hard and took care of our belongings as if they were their own. Communication was superb and they did the move out and move in on schedule. Highly recommend!Posted on BBBJohn W434 days ago****** and ******** did amazing work. Came in got took care of the move really quick and efficiently. Amazing service.Posted on Consumer AffairsCindy434 days agoAmerican Van Lines has numerous testimonials on the internet, and I appreciated their longevity in the moving business and their specialized service for intrastate moves. These aspects were particularly important to me. My experience with American Van Lines was excellent, particularly because of the two men who handled the actual move. Sebastian, whom I believe was the head mover, was exceptionally strong and efficient, making the process seamless despite moving some heavy pieces. Even though it was a relatively small move from a one-bedroom apartment, the care they took was impressive. Nothing was broken, and everything went smoothly. There was, however, a small challenge in communication with the customer service representative. While she did her best, I often found it more efficient to communicate directly with Sebastian for precise timing, as I needed to coordinate my flight to meet them. Despite this minor hiccup, it didn't overshadow the overall experience. I would confidently rate my experience as excellent and feel comfortable recommending them to others.Posted on BBBAleksandra K439 days ago***** ******* was absolutely professional, efficient and very and kind! We are thankful for his work and his team.Posted on Consumer AffairsGary441 days agoI was comparing quotes online, and I went with American Van Lines because of the company name and cost. Everything went per schedule. The pick-up and drop-off went smoothly.Posted on Consumer AffairsDouglas441 days agoAmerican Van Lines handled our move last year from Fort Myers to Port Saint Joe, Florida and our overall experience was quite straightforward. We provided them with details about the number of bedrooms and the objects we needed to move, which helped them estimate the inventory and generate a quote for us. The moving day was orderly, with the crew displaying satisfactory productivity.Posted on Consumer AffairsTaylor441 days agoAmerican Van Lines was great and my mover was amazing. He was super professional and really quick. There was also no damage to my belongings. I've dealt with various moving companies over the years and this was the smoothest experience I've had. I feel confident recommending American Van Lines to others in need of a reliable moving company.Posted on Consumer AffairsGerald441 days agoWe used American Van Lines several years ago on a move and this time, we relocated from a mountain location at 7000 feet altitude to Florida. Once again, they did not disappoint. The standout part of this experience was definitely the driver, Omar. Despite the daunting, narrow and steep mountain roads, Omar comfortably drove up to our home, which was a great relief as I didn't have to make multiple trips up and down the mountains to a storage facility. This gesture was incredibly meaningful to us. Although the initial crew was hesitant about the mountain drive and needed replacing, it was a non-issue for us since we weren't on a tight schedule. What's important is that no additional inconvenience was experienced on our end. The move was seamless—Omar arrived in Florida on time, and there was no damage to our belongings. Moving is often stressful, yet American Van Lines managed to alleviate much of the burden. Their dedication was evident in every step, from careful handling of our pre-packed belongings to ensuring that everything arrived intact. If we ever need to move again, we would not hesitate to call upon them. Thanks to the entire team, especially Omar, for excellent service!Posted on Consumer AffairsGabriella455 days agoThis place felt like a scam. Pros: They packed very well the stuff they packed (ie: mostly kitchen). They were on time with delivery date. Con: (many!!) They will add so much more to your bill then quoted even on the day of delivery! And hold your stuff hostage unless you pay! You MUST tell them every little thing in your place or else they will say “you didn’t tell us about this so we can’t bring it”. Don’t forget even something small like a kids tiny chair, any small fan, you name it! They came in and said they wouldn’t bring things because the person wrote down 10k lbs and he thought it looked like a 12k lbs move. I don’t speak on lbs and it’s whatever the person on the phone assessed. Tried to tell me they couldn’t take my couch because it wasn’t on the list. It was! Then kept pointing things out saying - oh that’s not on the list (again it was), anything literally until they would find something that wasn’t and said I couldn’t bring it! It was crazy!! And the worst experience ever! When I wanted to add things or take things off “the list” I was told “good luck trying to get through to them, they won’t answer you” so if you need to get in contact with anyone day of the move they will NOT respond! There is no follow up to issues. They claimed they couldn’t get through to our new place because the truck was too big (I literally had other things delivered from companies - furniture- with same size truck and no problem!) but they said they needed a shuttle and charged us again more money. They try to charge you everyday second throughout the move and hold your stuff hostage unless you pay! Do NOT use them!!Posted on Consumer AffairsLinda456 days agoAmerican Van Lines contacted me a year after my move to go over and resolve my experience. They reviewed my complaint and apologized and offered a small stipend for my bad experience. I was happy to see them reach out and repair their image and my experience. Original Review: June 9, 2025 Called us the day before our move and said they didn't have a truck. I booked 3 months in advance. Was moving from Cali To Las Vegas. Horrible experience. Could no longer reach sales agent who booked the move. Dispatch could care less. How do you call someone the day before a long distance move and say there is no truck when booked 3 months in advance. Sales person promised a no hassle care free move. Was so distraught and anxiety level off the scale. Caused undo stress dealing with landlord to stay longer and now book an emergency move with another company. American Van Lines offered no solution. 5hit out of luck was basically the attitude.Posted on Consumer AffairsHenry E.456 days agoTheresa ** was great. She was eager to address my concerns and we were able to resolve outstanding issues. Thank you Theresa from American Van Lines. Original Review: May 25, 2025 No way I can summarize this horrible experience in 200 words!!! And guess what, they do not care even a little bit! ABSOLUTELY NOBODY will even return a phone call or email....No accountability at all!Posted on BBBDanielle B462 days agoVery prompt and careful and nice would definitely use again ****** and crew are the bestPosted on BBBAnne B463 days agoEasy to book, movers were amazing. ****** and his crew were prompt, courteous, and thorough. Very happy I decided on American Van Lines for my move from ** to **.Posted on BBBErin C465 days agoThis review is for the American Van lines team that picked up our house contents today in preparation for our move. ******* and his team were amazing! They were communicative, professional, and friendly! They took great care of our belongings and paid attention to detail with the wrapping and moving of each item from the house to the truck. I dont think you can request specific staff members for your move, but if you can ask for *******!Posted on BBBRebekah B465 days agoRasheed was an awesome coordinator for our move across country! He was friendly, organized and helpful. 5 stars all around!Posted on BBBLisa M467 days agoIve done a cross country move twice with this company and the driver and crews are beyond amazing. Highly recommend!!!Posted on BBBOlivia I472 days ago****** was so helpful and fast! He got every last piece of future and didnt miss a thing. He was super friendly and great company to have around. Thank you American Van Lines!Posted on Consumer AffairsSandy472 days agoAmerican Van Lines, took awhile but they did come through on correcting some of the issues that took place. They reached out to the sub contractor in regard to his over charge and addressed him not leaving me a receipt of the items removed from my home. I feel confident these issues will not be repeated and they may even be considering not using the sub contractor I had. Original Review: June 15, 2025 American Van lines dropped the ball from the very beginning. My move took place the last Saturday of April 2025. The movers, A sub contractor, showed up with an unmarked van. They were waiting on paperwork from American Van Lines before they could box or move anything. The movers sat out in front of my Largo Condo for 3 hours waiting for a go ahead. I was left without a receipt and had no idea of what company even had my furniture. Turned out a company called Quality Movers had my furniture. The senior coordinator promised a refund of my 5% over charge put on my credit card. He also promised something to be done for this needless stress I was put under. I have sent emails, senior coordinator has never made good on any refund. In fact they don't even communicate back. You listen on hold, to where American Van Lines makes your move seamless. Total crap! They take your money and when they royally mess up, they go MIA. I'm 71 years old, I have experienced my share of stress. They take the cake. They know they messed up, they need to make it right with me. My name is Sandy ** and they know exactly who I am. To this date, American Van lines has taken no responsibility for their total mess up of my move. Can you imagine seeing your life belongings being hauled away in an unmarked van and no receipt!!!Posted on Consumer AffairsKatherine480 days ago6/13/2025 - UPDATED TO SHARE AMICABLE RESOLUTION: After I posted my original review, I received a phone call from Theresa, a customer service representative with American Van Lines. After sharing my experiences with her, she apologized profusely for our troubles and spoke with management. They agreed to refund half of the extra money that we paid. In addition, they promised that customer service training, especially in the area of returning phone calls and emails, would take place. Original Review: June 9, 2025 Whatever you do, steer clear of American Van Lines if you're moving. If I could give them zero stars, I would. I selected American Van Lines to help my daughter move back to our area because my husband is ill and I need help with his care. I read many reviews and made my selection based on both price and the great reviews and thought that I was choosing a good company to assist with the move. I could not have been more wrong! It started off well enough with a decent quote and I felt they weren't nickel and diming us to death. As we got closer to the move date, I updated them several times with a new itemization list to ensure we were being charged correctly but never got new confirmations. I also noticed that I was having trouble getting anyone on the phone to confirm the actual date of pickup for the household goods. About a week before the move, I was getting a little frantic as I could not seem to get anyone to actually pin down a day that the movers would be there. I don't think it would have been so much of a problem if we had not had so many moving parts. I was flying in to assist with the move and had very specific dates for both the flights and the hotels. When we finally arrived on the actual move date, I didn't hear so much as a peep out of American Van Lines. I called them repeatedly in the week leading up to the move and 11 times the day before the move. I was trying to get confirmation of the time for our household goods pick up. I even tried to get a manager on the phone with no success. I got off the plane, met my daughter in the airport pickup, and we went to have a quick dinner. After dinner, we still had not heard anything from American so I went to check into my hotel hoping to resolve the issue the next day. As I was checking into the hotel, I got a phone call from the driver of the truck saying he was on the way to pick up our household goods. He said he would be there within 20 minutes but we waited more than an hour. The truck that finally arrived was not marked as American Van Lines and the driver did not have the correct itemization of goods nor did he have any idea that he was to pack several TVs and glass tables even though I was specific about those items on the original itemization. By the time we got back to the hotel it was almost 11:00 at night. If that had been all that went wrong, I would not be writing this review. However, when we got to our destination, a completely different moving line showed up with our household goods. Instead of American Van Lines, it was United Van Lines. The gentleman delivering our furniture seemed completely unaware of what was going on and could not provide any answers. He also did not have a correct itemization of goods and we ended up having to pay more than $700 extra. The paperwork he showed me did not match what I had signed and several of the furniture items were broken. At the end of the day, we did not try to file a complaint with American as I feel a lack of good customer service and complete lack of communication are indicative of a serious company-wide breakdown. Although I spoke to a "manager" at one point, it seems our complaints and concerns were brushed away and ignored. We never did receive the promised managerial call back and we felt we were deceived. Once they have your money, they don't seem to care.Posted on Consumer AffairsLynne483 days agoAfter my initial review, American Van Lines representative Theresa ** reached out to me and actively worked on a solution to make things right. I was impressed by her dedication to customer service. Mistakes can happen, but how they’re addressed is just as important. Although I was initially disappointed, the outcome was a positive one. Original Review: June 4, 2025 Avoid American Van Lines – A Stressful and Disappointing Experience. American Van Lines was a complete disappointment. Honestly, they don’t even deserve one star. It felt like a scam from start to finish. We mistakenly hired them, thinking they were North American Van Lines, and needed a cross-country move on a tight timeline. Initially, we spoke with Victoria **, who seemed helpful—until we made a down payment of several thousand dollars. After that, she became completely unresponsive. Despite leaving multiple messages, we never heard back from her. Just three days before our scheduled move, we were told the truck wouldn’t be coming due to mechanical issues. By that point, we had only five days before our flight and had already arranged for our cars to be transported. We were left scrambling to find a new moving company at the last minute, under immense pressure. When I called to request a refund or compensation, no one took responsibility. We were met with excuses and dishonesty at every turn. Save yourself the money, stress, and frustration—do not use this company. You will regret it.Posted on BBBJeff H485 days ago**** gave us excellent service both I preparing our furniture and delivery. He is an excellent communicator. American Van lines has always been a great company and we have used you twice and have been happy each time.Thank you,**** ******Posted on Consumer AffairsKerri487 days agoUPDATE 06/08/26. As of 4:00pm on Monday I was able to get a hold of the original supervisor that I had been expecting a phone call from and she told me that there was an issue with the truck and the movers would not be there that day - she told me they should be delivering my items the following day (Tuesday June 3rd). The movers reached out to me themselves on Tuesday morning letting me know that they were en route and would be at my storage unit between 12:pm and 2:00pm. Original Review: June 2, 2025 Would NEVER use this company again. My move was scheduled to take place Thursday May 29th 2025 (pick up) with delivery taking place on Friday May 30th 2025. I called the customer service line on Wednesday to find out the pick up time for Thursday as I had not heard anything from them up to that point. I also wanted to let them know that I would be using a different payment method than I did for my initial deposit. The wait times on hold are ridiculous- I was disconnected twice after someone picked up. I called a third time and was finally given a pick up time frame between 12 & 2pm on Thursday. The movers arrived at 2pm as of Thursday - no issues there. I asked the driver what time my items would be delivered to my new storage unit on Friday and he told me 12. I headed over to the new storage unit by that time and at 12:15 I called customer service for an ETA. They told me between 12 & 2pm and that they would call me when they were 30min away. 2:30pm rolled around and still no phone call. I called customer service and was told they are in route but unable to provide an ETA at that time and that I would receive a phone call once one was determined. 3:30pm rolled around with no call back. I called customer service again twice - it took so long both times to get a customer service rep on the line that an automated message told me to leave a voice mail. I finally got a hold of someone at 4:00 who told me that the driver had an emergency and wouldn’t be delivering my items until Saturday May 31st. He told me the delivery would take place between 8 & 10am. As I was speaking with this representative, another one called me - beeping in - to let me know about the emergency and that my items would be delivered on Saturday May 31st between 11am & 1pm. I had her verify the time since I was given two different time frames - she confirmed it was 11-1. Saturday I called customer service at 11:15 to confirm we were still on track for delivery, and was told that the driver wasn’t able to make it and that my items would be delivered Monday June 2, 2025 between 11am & 1pm. The supervisor I spoke with told me she gets in after 8am in Monday and would call me that morning to confirm, but I never received a phone call. I called customer service at 8:30am and was on hold for a long time- finally I was told we were still on track for delivery today during 11am and 1pm but that I would receive a call back by 10am with a confirmation as the warehouse manager was still figuring things out. I asked if I could speak with the warehouse manager and I was told that they “do not speak with customers”. I did not receive a call back so had to call customer service back again. Was on hold for a long time once connected and then was told that they don’t have an ETA because they “are trying to find a driver”. Still no resolution.Posted on Consumer AffairsMarcelo489 days agoI will be refund for the overcharge and I received apologies for the lack of communication. Cicely C from the company contacted me after the move and is in contact since then helping me with a solution. Original Review: June 2, 2025 Worst experience. No communication from the office and I was overcharged. The price and conditions agreed at the quotation time was not honored. Nobody answer my calls prior, during and after my move, only the driver and thanks to him only I could make my move. Nothing worked as I was told. Will never do business again with this company. I don't recommend them.Posted on BBBEmily K493 days ago***** and **** were prompt, polite, respectful, and did a wonderful job with our move.Posted on BBBKathy M497 days ago***** did a wonderful job carefully loading our belongings and furniture. Very respectful of our property and our home. And I must mention that they were extremely prompt - arrived exactly at the time they promised. As stressful as an interstate move can be, this detail is quite important. Very happy we decided to contract our interstate move with this company. Thank you!Posted on BBBKevin B500 days ago***** was an exceptional driver and crew leader. A true professional.Posted on Consumer AffairsJerald501 days agoWe looked at a couple of different companies and called them and thought that American Van Lines had a better opportunity for us from the schedule of when they were available. So, we decided to go with them. We were responsible for packing everything, and their team efficiently loaded the van. The same crew that assisted with loading also delivered our belongings, and they performed impressively, showcasing impeccable skills and thoroughness throughout the process. They kept us informed, labeled everything methodically, and packed excellently. I would definitely recommend American Van Lines, although I believe the follow-up from the move coordinator and the initial estimator could have been more comprehensive in their explanations. While the experience was generally positive, this area felt lacking. Despite not getting comprehensive quotes from other companies, I felt it was worth paying more to have the entire van without sharing the load with another client. Overall, I would personally rate my experience with them highly.Posted on Consumer AffairsAngela501 days agoAmerican Van Lines had positive online reviews I found during my research and I ended up going with them. The scheduling process felt straightforward, and the team that managed our move to our new home was excellent, ensuring everything went smoothly. Communication was generally good, although I was a bit confused when I got a call from their Florida office the day before, which was unexpected. However, the local team was efficient and easy to work with. In terms of cost, I felt it was fair for the service provided. Overall, I found their service commendable.Posted on Consumer AffairsValerie502 days agoAmerican Van Lines is on the internet and they promised a cost guarantee. Scheduling the pick-up went smoothly, but the delivery was significantly delayed, taking nearly three weeks instead of the expected 10 to 12 days. This unexpected delay forced us to live in an empty house, relying on air mattresses for two weeks. Though the move was costly, it was a huge undertaking with a substantial amount of belongings. I have to commend their team for the initial packing process; they were meticulous and took great care in protecting our floors by laying down paper and wrapping our items securely. Unfortunately, the same level of care wasn't present during the delivery. We found scratches on our floors afterward, but since we only noticed once they were gone and our floors were older, we chose to apply some polish ourselves and let it go.Posted on Consumer AffairsSteve502 days agoThe moving team was very helpful; they specifically took care in packing items like framed artwork and mirrors, using mirror boxes, while the rest of my belongings were already packed. The process of setting up the move involved multiple revisions to the quote, but everything was managed smoothly, and I found the overall cost to be fair. My interaction with customer service was positive, with no complaints from my end. They were responsive when I reached out for assistance. When the team delivered my belongings, they ensured that the furniture was placed in the correct positions and all the boxes were put in the designated rooms, although they did not unbox items. Overall, I would confidently recommend American Van Lines for moving services. They provided a reliable and efficient move, meeting my expectations significantly.Posted on BBBTaylor S508 days agoI am very satisfied with my move. Patrick ****** was amazing. Very professional. Highly recommend!Posted on Consumer AffairsSharon516 days agoI was greeted by a friendly customer service rep, and the competitive pricing of American Van Lines alongside excellent customer service drew me in. My moving journey was from Fort Myers, Florida to Denver, Colorado. American Van Lines was also transparent with a window for the pickup and delivery schedule, which helped me plan better. The entire process took a week and a half, aligning closely with what they originally anticipated. Communication remained strong throughout, making the coordination of truck schedules and timings seamless. I was pleased with both the cost and quality of service. They did everything they promised, which is a big deal in the moving industry. Overall, my experience with American Van Lines was very positive.Posted on Consumer AffairsDavid517 days agoMy interaction with American Van Lines's moving coordinator was extremely positive. The individual was proactive and kept in constant communication, adjusting plans as necessary, which eased the entire process. From the start of the move to the workers and the administrative support staff, everyone performed remarkably well. This wasn't my first experience with them, having previously utilized their services when moving out of Florida, and now back in. Their outstanding service ensured I didn't hesitate to call on them again. The moving process went flawlessly with no damages or lost items. Such meticulous care gave me confidence in recommending this company to others. They truly ensured that everything, from coordination to delivery, was executed smoothly. Price-wise, I found them to be reasonable and competitive. Although everyone prefers lower costs, the value for the money was apparent through their top-tier service.Posted on Consumer AffairsLawrence518 days agoI used American Van Lines for my move from Maryland to North Carolina, and it ended up being a pretty good experience. The moving coordinator was well-organized and communicated everything clearly, ensuring the setup was smooth. The crew was meticulous, taking their time to do everything right, although they weren't particularly fast. However, they were thorough, even taking care of cleaning up afterward, which I appreciated. There were no major issues along the way, and overall, I was quite satisfied with the service. Pricing seemed fair, and I rate my experience with American Van Lines a 4 out of 5, reflecting the positive nature of the entire process.Posted on BBBStephanie R526 days agoDrivers ***** and **** provided great friendly service. Good communication. Move from ******** to **********Posted on BBBBarbara P527 days agoThe packers worked quickly and carefully. They were most cordial and pleasant. Special attention was given to our art collection!Posted on BBBTim P528 days ago****** moved from New York to Wyoming, Josh Jorge did a great job and help out greatPosted on BBBKen J528 days agoEvans crew was Great! Thanks for looking out for us.Posted on BBBKenneth B531 days agoGreat crew ***** and ***** were awesome great manners and very respectablePosted on Consumer AffairsCarl533 days agoMy move with American Van Lines was 500 miles. My overall experience was quite positive. I found the moving coordinator helpful in addressing all my queries. The consultant who assisted in the planning phase also did a commendable job. When it came to the moving crew, both ends were managed by different teams. Nevertheless, both teams were pleasant and professional, making the moving process smooth. Almost all my belongings arrived safely, although I need to find some replacement parts for one item. Overall, I found their pricing to be fair and aligned with the quality of service provided.Posted on BBBMiles C537 days ago******* was awesome delivering our stuff. He was professional, kind, and very efficient. I would highly recommend ******* as he is the utmost professional. Thank you!Posted on Consumer AffairsMarilyn537 days agoI found American Van Lines online. It wasn’t long before I got in touch with their moving coordinator, and I must say, the experience was nothing short of exceptional. The coordinator was incredibly helpful, ensuring a smooth transition from start to finish. The entire pickup and delivery process was seamless. Everything was executed as planned, with the team maintaining polite interactions throughout. They handled my belongings with great care, reflecting their commitment to quality service. The journey started on a Friday and by the next Wednesday, all my items were delivered without a hitch. Communication throughout this period was perfect. Any questions I had were promptly addressed, which left me feeling very satisfied. The most impressive part was the driver. He stood out with his helpfulness and cooperation, which made the move much more manageable.Posted on Consumer AffairsBruce538 days agoMy experience with American Van Lines had its ups and downs. The communication with the moving coordinator was challenging at times, mainly due to some confusion over document signatures and software issues. I often had to clarify documents that I had already signed. As for the moving crew, they were good overall. During unloading, I noticed that the driver could have used some additional help, but when it came to picking up, there were two guys which seemed adequate for the job. In terms of highlights, none stood out to me. Despite the initial hiccups, my overall feeling was fairly positive — enough that I'd likely consider recommending American Van Lines to others.Posted on Consumer AffairsKenneth538 days agoI used American Van Lines for my interstate move, spanning 600 miles. Overall, my experience was quite positive, marked by a few areas that could use some improvement. The standout aspect was the consultation process, which was excellent and easily the best part of my experience with them. However, I did encounter issues with the follow-up confirmation calls. The communication during these calls wasn't optimal, with representatives coming across a bit curt. There was some confusion, and at times, it felt as if I was abruptly disconnected without a call-back, which detracted from what was otherwise good customer service. As for the move itself, I did end up with a few items slightly damaged. I believe this was due to how the truck was packed. While I understand that sharing loads is common practice, extra care in planning and executing this stage could certainly prevent such issues. In terms of pricing, although I have no prior experience with interstate moving costs to compare, it seemed fair given the current market. In summary, American Van Lines provided a decent service. My primary areas for improvement would be their follow-up communication and their packing logistics. Despite the hiccups, I'd rate my experience a solid 4 out of 5.Posted on Consumer AffairsWilliam539 days agoNick did the pick up and delivery. He was great. He was earlier than I expected. I thought there would be a bigger window that he would take advantage of, but they didn't. He stayed in touch with me and we knew what was going on. Everything arrived great.Posted on Consumer AffairsRoderick539 days agoAfter moving from California to Arizona with American Van Lines, I was impressed by their service. The team did an excellent job, managing to keep everything on track and undamaged. The moving consultant I worked with was thorough in explaining the entire process, helping set the right expectations for the move. Everything happened exactly as they described. The moving crew was particularly commendable. They were polite and dedicated, making sure the job was done efficiently. A pleasant surprise was that they arrived before we did, which made the transition smoother than anticipated. Overall, the experience was perfect.Posted on BBBTony T542 days ago**** and his crew came through for me. I was given the treatment I expected. I asked to be moved like I use to be moved when I was active duty Army, and I got just that. Now being retired, and starting my first relocation since retirement, it's going Great. Thanks to my driver (****) and his solid crew of packers. They packed my belongings on tlhe first day and loaded them on the second day. These guys showed up with a purpose, and got right on it, with **** leading from the front. When it's time to unload at my new home, I'm requesting ****. Thank you **** for giving me that feeling of being taking care of once again, and thank you AVL for the start of a good working relationship. **** ******Posted on BBBTeresa S543 days agoHad a wonderful experience with this company ***** B was great. Very professional and over 3 decades in moving experience. All are items were well cared for. It alleviated stress and worry from us. They took care of everything. We will definitely use them again n the future!Posted on BBBRobley D546 days ago*****, job #******, was great! He and his team of movers took care of our stuff, worked swiftly, and were friendly. They all worked great together. If I have to move again in the future (and I hope I do not) I wouldnt hesitate to call American Van Lines.Posted on Consumer AffairsClaudia546 days agoMoving from Louisiana to Texas, my spouse and I, now retired, looked to American Van Lines' services to assist in this transition. When estimating our inventory, I ran into the common hurdle of having more items than initially accounted for, which is a frequent issue with any moving company. There was some confusion as they thought I had everything boxed up when I actually hadn't, leading to some items not making it onto the truck. The guys doing the actual move weren't to blame as they were misinformed about the packing status, so we did end up with fewer supplies than necessary. Nonetheless, when it came time to pack up, they handled everything within about six hours, working efficiently and on schedule. Estimations aside, my experience with the moving crew itself was pleasant—they were personable and we got along quite well. Although I've seen belongings wrapped better in previous moves, it was more of a logistical misstep than a major disaster. Having been through many moves before, I'd rate the actual experience around a three. They performed on par with other movers like United that I've worked with in the past. Overall, while there were some hiccups, they did get the job done, and that's more than anything.Posted on BBBDerek M547 days agoAmerican Van Lines did an excellent job relocating me and my family from ******** to *******! Highly recommend!Posted on Consumer AffairsNancy547 days agoWe used American Van Lines for a shipment from Alabama to Virginia, spanning roughly 600 miles. While I didn't choose the service myself, the person receiving the furniture handled the arrangements. The process encountered a minor hiccup due to a mix-up with the names in the setup, which took some time to sort out. It was an issue on our end rather than the company's. For the most part, the scheduling went smoothly, and both pickup and delivery were executed well. Communication with the driver was notably good, contributing to a seamless experience overall.Posted on Consumer AffairsMilos548 days agoAmerican Van Lines aligned with my destination, offered competitive rates, and appeared trustworthy based on my conversations and online reviews. When I contacted them, the representative I spoke with was informative and instilled confidence. My experience with their moving coordinator was positive; they were communicative and kept me updated, especially during a significant snowstorm which caused highway closures. The move, which was from Maryland to California, took about three weeks due to the weather delays which extended it beyond the projected timeframe. Throughout the process, American Van Lines remained in contact, providing updates every couple of days. Despite the 10-day delay, they offered a substantial discount to compensate for the disruptions. Upon arrival, the team efficiently handled the packing and unpacking, ensuring everything was settled. Overall, American Van Lines delivered on their promises under challenging circumstances, which left me very satisfied with their service. I definitely recommend them to others looking for a dependable moving company.Posted on Consumer AffairsNikki548 days agoMy experience with American Van Lines was mostly positive. The moving coordinator was quite helpful, answering all my questions promptly and with professionalism. During the move, there was a notable restriction that required using a box truck instead of a semi, as the location couldn't accommodate larger vehicles. Although I wasn't present on the day of the move, my brother, who was, mentioned that 2 or 3 people showed up, and they were punctual and careful with the handling and loading of our belongings. However, despite their general care, a few items labeled as fragile were placed at the bottom, resulting in minor damages—nothing significant enough to warrant a claim. The move was a cross-country endeavor from Virginia to New Mexico, which was completed within the time limit they provided, despite facing a snowstorm. I appreciated that they adhered to the original quote without any unexpected charges. I would recommend American Van Lines for a smooth move, mindful of minor packing issues.Posted on Consumer AffairsKaranajay548 days agoIt was a basic move, so I called American Van Lines, got ahold of them, got the pick-up time, and had everything in order to get it delivered on time as well. They handled my interstate move, which spanned over 100 miles, with such ease. From the get-go, setting up the move was as straightforward as a quick call. They were prompt in arranging the pickup and ensuring delivery was on time. The team sent by American Van Lines was impressive—they assisted with both packing and unpacking and did so seamlessly and efficiently. Their punctuality and swift work ethic were commendable, making the move smooth and stress-free for me. Throughout the process, I felt completely at ease working with the crew, as their professionalism was evident. Having been referred to them, I would undoubtedly pass on the recommendation to others.Posted on Consumer AffairsChris548 days agoI settled on American Van Lines following a prior less-than-ideal experience with a different moving company. From the moment I contacted them, it was evident that their customer service was exceptional. Communication was seamless, as they promptly returned my calls the same day and maintained a high level of responsiveness throughout the process. One thing I particularly appreciated about American Van Lines was that the crew who helped pack my belongings also took part in the delivery, maintaining continuity and ensuring everything was moved smoothly. The movers were professional, timely, and reliable, calling ahead and arriving when promised. This was a marked difference compared to my previous experience, where language barriers were an issue, and movers resorted to using apps like Google Translate. Furthermore, American Van Lines' payment system was straightforward and hassle-free; using a credit card was an option, so I didn't need to worry about obtaining cashier's checks. Delivery times were as described—no long waits or ambiguous timeframes—making the transition much more manageable. Overall, I would confidently recommend American Van Lines to friends and family without hesitation.Posted on Consumer AffairsCharles553 days agoI recently worked with American Van Lines for my move. Their pricing was reasonable. The quote they provided seemed fair to me, and the crew during the move was fine. The only issue I encountered was with the timing on the day of pickup. They were supposed to arrive between 1 and 5 PM, but they didn't get there until around 7 PM. To their credit, they did inform me about the delay with a 4-hour notice, but it was still later than I had hoped. Despite this, overall, I would rate their service 4 out of 5 stars.Posted on BBBPamela J559 days ago***** led a professional, skillful crew both on the packing end in ***************** and the delivery end in *****************. The men were very kind and easy to work with. They packed our items with so much care (and wrap) and were very mindful and gave extra attention to the fact that we were putting our items into storage on the delivery end. ***** was especially supportive and communicated every step of the way. The best move weve ever had!Posted on Consumer AffairsL560 days agoI recently used American Van Lines for my move. The experience was pretty standard; the moving coordinator and crew were fine. I would rate my overall experience with them as a 4 out of 5.Posted on BBBCynthia P563 days agoManny b job ****** Great job. Manny is awesome to work with.Posted on BBBJocelyn M564 days agoVery professional courteous and very hard-working nonstop until job was done. You were lucky to have such great employees working for you.Posted on BBBNichole M565 days agoPatrick and the team were prompt, friendly and treated my items with care!Posted on Consumer AffairsRachel565 days agoWhen I used American Van Lines for a move, my experience was exceptional. The entire process, from coordination to execution, was handled mostly over the phone and via email, which was very convenient. The communication throughout was smooth, and the company was excellent at keeping us updated and ensuring everything was arranged properly. The reason for our move was returning to the U.S. after living overseas for eight years. Our belongings were stored in Massachusetts while we settled in Michigan. Unfortunately, soon after returning, my mother-in-law was diagnosed with cancer, necessitating the hiring of movers since we were engaged in her care. American Van Lines stepped in right when we needed them. The moving coordinator and the on-ground team were fantastic. Despite some challenges like a snowstorm and the mover needing to get additional help, the move was carried out efficiently. They communicated follow-up instructions clearly, allowing us plenty of time to report any issues. Although some items were broken, it was due to my poorly packed items, not the mover's fault. Impressively, they handled our antiques with great care. Although I've experienced overseas moves where conditions differ significantly, American Van Lines exceeded my expectations within the U.S. market. The team was professional and thorough, from the movers to customer service. Both my mother and spouse had nothing but positive things to say about their contacts with the team. In terms of price, their quote was reasonable—a mid-range offer compared to others we received, and still managed to execute efficiently on somewhat short notice. They did everything as promised, except for a small price adjustment due to additional packing needs which were understandable due to my oversight. Overall, American Van Lines delivered a solid and reliable moving experience. Their commitment to clear communication, excellent service, and flexibility in accommodating our needs speaks volumes. I would recommend them highly to anyone needing a dependable moving service.Posted on Consumer AffairsJames567 days agoAmerican Van Lines could provide a semi-truck instead of a smaller truck, which was necessary given the amount of stuff we had. However, my experience with the moving coordinator was mixed. Communication could have been better, as it was often challenging to reach the specific individual I needed to talk to. The system seemed to route calls to customer service or sales instead of directly to the person managing my move, which led to different answers on timing between customer service and the coordinator. The drivers did a good job; nothing was broken, although we did notice a drawer of batteries went missing. We didn't file a claim since it wasn’t a significant loss. The internal communication system within the company could definitely use improvement. In terms of cost, I found their pricing to be fair but not the most competitive, with a $1000 to $1500 difference compared to other companies. Despite that, the customer service was generally satisfactory. On moving day, everything arrived on time as scheduled, although they didn't have the wardrobe boxes they promised, so overall, I would rate American Van Lines a 4 out of 5.Posted on Consumer AffairsC567 days agoI used American Van Lines for a move across state lines. I initially found them online and reached out for a quote, which was provided quickly. Although the cost was more than I expected, considering the distance, it seemed reasonable. They even tried to offer some reductions. The move was for work, and unfortunately, they couldn't accommodate my preferred move date of January 31st. Instead, they asked for a flexible window and ultimately moved my date up by two days, which forced me to alter my plans. When it came to the move itself, the crew was excellent. They took great care of my belongings, ensuring nothing was broken and everything was placed exactly where I wanted. I had two crews, one for the pickup and another for delivery, and they were both fantastic. Overall, American Van Lines was professional and handled my belongings very well. Although the service was good, the cost was higher than expected, and scheduling was not as reliable. If I had to rate my experience with American Van Lines, I'd give customer service a 5 out of 5, the price a 3 out of 5.Posted on Consumer AffairsRoberto567 days agoI used American Van Lines for a move from Massachusetts to Florida. While the crew did an excellent job with both packing and unpacking my belongings, the financial aspect of the experience was less satisfactory. Initially quoted one price, it eventually climbed close to $11,000, which was more than I anticipated. The moving crew was quite efficient, handling my possessions with care and setting up large items, like the bed and dining set, exactly where I wanted them. However, I recommend to anyone moving to pack as much as you can on your own before contacting any service. Adjusting the packing needs halfway can complicate things, as I realized. The service quality, from the packing team, was outstanding. Still, the pricing seemed steep for what it was. Therefore, I'd rate the overall service high, but when it comes to cost, it's hard to justify the price point.Posted on Consumer AffairsTia567 days agoFrom the initial setup, everything went smoothly. The moving crew was amazing and although there was one minor incident, I trust it's been resolved. If anyone asked for my recommendation, I'd confidently tell them to absolutely use American Van Lines. On a scale from 1 to 5, I'd rate them a flawless 5. Their customer service, the quality of service, and the price were exceptional. I truly couldn't be more satisfied with my experience.Posted on Consumer AffairsMary567 days agoInitially, there was a bit of a communication issue with the moving coordinators regarding the dates, which caused some radio silence for a while. However, everything eventually got back on track, and it wasn't a problem since there was no urgent deadline to meet. The moving crew was exceptional. The two young men were highly professional, well-prepared, and maintained excellent communication throughout the move. Despite the high cost of the service, I felt that their professionalism and efficiency justified it. Overall, I would recommend American Van Lines to others.Posted on Consumer AffairsS567 days agoMy moving coordinator was professional and kept me well informed. We moved a significant distance of 1200 miles, and their quote was reasonable. The pickup and delivery process went smoothly as well. The drivers communicated well, were efficient, and very courteous. I would recommend American Van Lines, particularly praising the drivers for their excellent service. Overall, I would rate my experience as highly satisfactory.Posted on Consumer AffairsRyan567 days agoThe rep at American Van Lines was great, and I was particularly impressed with how the moving crew stayed in communication throughout the process. They did an excellent job packing everything. Overall, the service was top-notch. I would definitely recommend them to friends.Posted on Consumer AffairsWilliam570 days agoHaving helped friends and family with several moves over the years, we realize that moving is stressful. Early on we agreed that when our time came we would be hiring a moving company. As recent empty nesters we purged, donated and sold as much as we could before the move but in the end we still had a 3 bedroom household with some antiques and a Harley that worried us. Knowing that we would do most of the packing ourselves, we maintained a detailed summary of our inventory (small, medium and large boxes). As part of our extensive search of moving companies, we spoke with and received quotes from 11 companies, from do it yourself, mom and pop, local, regional, brokers and national for our budget-friendly out-of-state, (VT to MS) move. We conducted online searches, read all the positive/negative reviews, we asked friends and neighbors for recommendations and offered each mover the option to perform either an in person or remote site visit or use our inventory summary to prepare a quote. In early 2025, we selected American Van Lines knowing they were far from the cheapest and several thousand less than the most expensive. From our multiple conversations with our Move Coordinator, to our Customer Service Rep and the Quality Assurance Manager and the actual movers, everyone was easy to work with. Our calls were either answered or returned promptly, they answered all our questions, and handled all our worries, checking in with us when necessary. We were very pleased with the movers, they arrived when they said they would, they were courteous, professional, and quick. We would highly recommend using them, and we would definitely use American Van Lines again.Posted on BBBBimsara D571 days agoRonald and his team did a fantastic job moving us from California to Florida! Thank you for all your hard work and dedication!Posted on BBBWilliam A576 days agoManny b. job ****** very professional thank you American Van linesPosted on BBBStephanie M585 days ago***** ******* job 355839!super professional ***** really take care my furniture and super kind gentleman American Van lines super good companyPosted on BBBVeeda T587 days ago***** ******* job ****** My piano arrived very nicely. ***** and his crew did a fine job. Thank you!Posted on BBBPietrae B588 days ago*********** ****** First time using a moving company. My experience with ***** couldnt have went any better. He was very professional, handled the job with great time management. Packaged each item with care, and securely arranged important items. I give ***** a 10/10, high recommend. Thank you pal.Posted on Consumer AffairsSolis588 days agoWe were not able to use American Van Lines, but my dealings with them were fair. I would use them again if I had need to move. Original Review: Feb. 26, 2025 I would not again book with American Van Lines, from Franco, Dan, Kimberly, Rita, Shabrina and all that I spoke to were unable to resolve that I contracted with them to move my precious belongings. They farmed this job out to another van line mover, less known to me. I paid a premium for the name recognition of A.V.L. Do not sign the contract. So not pay the deposit. When you do so, Kimberly essential says, too bad, so sad. No refunds. They changed the move date, it was hell from start to finish. Contact the Better Business Bureau and you'll be able to confirm they ARE NOT AN ACCREDITED moving company.Posted on Consumer AffairsAdam595 days agoI booked American Van Lines a little over a month ago in preparation for my upcoming move in just over a week, and since doing so Mr. ** has been a huge help throughout the process. He has been great about reaching out in a timely manner and helping me with any questions I have had, which has made the moving process thus far a positive experience. Thank you for all the help Rick!Posted on BBBDeborah V605 days agoExcellent job. Cross country move with whole house. Amazing staff from office to drivers. Highly recommend!Posted on BBBAnnie C605 days agoAnnie L. Job # ****** They did an Awesome Job very careful handling furniture and boxes and they were very prompt and I recommend 100percent to other people in search of a moving companyPosted on BBBJamie S612 days agoManny B job ****** Excellent work. Everything arrived in the same great condition as when it was picked up. Everyone worked hard and got the job done quickly. Highly recommend.Posted on BBBMary L613 days agoManny B job ****** Big move from Texas to Georgia and Manny is the professional you want to do your move. Top service and how he got a 72 ft truck in my neighborhood is a miracle but he managed it like a pro !! Will recommend him for your next move !!Posted on Consumer AffairsLaura613 days agoThe crew members that helped with the move were very good. I was pretty much packed so it just took about two hours to get everything on the truck. I appreciate American Van Lines doing the move. They were very nice and professional.Posted on BBBBrian B617 days agoManny B job ****** If I could give Manny 100 stars I would! He took great care of my wife and I during our move. Hassle free and Easy. I especially liked how he placed the items on his back like a backpack. Strong and fit!!!!Posted on BBBDonald W624 days ago****** Don Warth **** and his crew were the best. Courteous, professional and hard working.Posted on BBBBarbara T627 days agomanny B job ****** Easy move, well coordinated by Manny B. Friendly, efficient crew, Highly recommend!Posted on BBBKimberly S628 days agoManny b job ****** Manny was on time, very friendly, professional, and efficient.Posted on BBBLisa C630 days ago******* ***** was professional and courteous throughout the entire moving process. He managed the crew, provided friendly customer service and made the process feel easier than it looked. I've worked with movers before and ******* is very unique. His calm demeanor while executing on the job was exceptional! His hard work was recognized and truly appreciated.Posted on BBBSabaah N630 days agoManny b job #****** manny is a super star! He ensured we got the delivery in time. He is the hands down the best mover I have had and the most amazing service ever received. So grateful.Posted on BBBBarbara T632 days agoManny B. jiob #******. Efficient, courteous, friendly, good with explantions. Crews (packing & moving were great. Highly recommend. They made part of the moving process easy and actually fun.Posted on BBBCynthia J641 days agoRigo, and his team were very respectful of my home & belongings. The team worked very well together from the time they entered my home, they got right to work. I would use Rigo again!! Cindy *****Posted on BBBJorge R643 days agoMaría ****** Job # ****** ***** did nice pick up Im very happy with the company thank you American van linesPosted on BBBAnna M649 days agoJob ******* Manny B - did and outstanding job. I am so happy out of many options out there this is hands down best experience. Manny made a long drive from Arizona to FL. Throughout the process he was attentive to details, great packing - first class. He stayed in touch with pjs thru the route. Very fast and careful unpacking.Posted on BBBCheng Z650 days ago***** B and his crew did a great job unloading all my stuff in my new home. The whole process was professional and everything was taken care of. All the large furnitures were located to the desired places, and were assembled. The entire process was quick and totally stress free.Posted on BBBHewan M650 days ago******* - ***** B delivered my belongings safely and with an amazing attitude! He was super accommodating and even arrived here a day earlier! This was a cross-country move, yet everything was still handled with care. I would definitely recommend him to anyone and would definitely use him again in the future, if needed.Posted on BBBLiv T650 days ago***** B team moved my belongs professionally and on time. Furnitures were wrapped well with cloth and kept well. My orchids are all alive after the moving. I would recommend them.Posted on Consumer AffairsGregory652 days agoAmerican Van Lines provided compensation for damages and the experience. Original Review: Aug. 13, 2024 Do not use American Van Lines. The process of setting up the move on the phone was straightforward. Issues started to arise with all the other aspects of the move. The scheduling of the packing and pick up was spotty but we received a date and prepared for the event. The driver complained of his truck breaking down causing him to be late. The driver was polite but the packers were of varying skill levels. The driver was in a rush to leave as he had a lot of driving to do or other jobs. At no time did anyone show up from the company to check on the move, quality of the driver or crews. The packers used wardrobes as large packing boxes and threw items from the room in the box until it was full rather than use the hanging bar to hang clothes up. It appeared they wanted to jam as much as they could into the truck using the lowest number of boxes. This led to a significant amount of broken pictures, lamps, lamp shades, and lost items such as a gasoline leaf blower, etc. The boxes were not marked as to the location in the house where they were packed, and the inventory had no usable details. We were not kept informed as to the location of our items and multiple phone calls to American were not returned, although there was attention paid to getting our money paid to the company. The only way we were able to get any response from operations about our shipment was by asking the finance people to run down the representatives and forward us over. Even then we were put on hold and no one answered. The pattern of lack of communication continued for the delivery. This driver complained of his truck breaking down as well. He did not seem to know the crew who came in, late, to unpack. Since the boxes were not marked and the inventory was sketchy we had to try to open each box and decide where it would go. Again no one came from the company for quality control. The driver said they would not check the inventory list against the boxes coming in so we had no idea if we received all of our items. I know there are missing items such as the leaf blower. The driver was in a rush to leave and the crew ran the boxes into the house as fast as they could so they could depart. Because of the poor packing and poor handling of the furniture, there was an excessive amount of breakage and damage to lamps, pictures, dishes, etc. There was no piece of furniture undamaged. Television screens were scuffed and scratched. Clothing items were smashed into wardrobes with picture frames on the bottom of the box and broken glass everywhere from smashed frames. It was total disaster. The crew would not remove any of the packing items, even the ones they created by unwrapping furniture, etc. They started to and the driver told them to stop as it appeared he did not want to have to deal with it. There was no option to stack the materials and have them picked up later as we had been given on all our previous moves. When we tried to call the claims line, no one answered and no one returned our call. The claims process is absurd in that it asks for multiple estimates to repair, and the insurance is pennies per pound. We have moved many times with the military and federal government. We paid for this OBE out of our own pocket and picked American because it was highly rated, and the cost was what we expected to pay for quality service. This was by far the worst move we have ever had. Everyone on site was in a hurry to just get it over with and did not take the time to provide quality service. Packing materials were used sparingly as the driver seemed to want to keep his costs down. The crews on both ends seemed to be amateurs picked up off the street. My advice to others is to find another vendor other than American. We were charged high prices for poor service and will be spending thousands more to repair and replace what American damaged, destroyed, and lost. If there is a rating of zero they will be receiving it.Posted on BBBshawnna b657 days ago**** with American van lines was amazing, efficient & timely, easy to work with & great communicator for all our moving needs. From start to finish I would highly recommend them again!Posted on BBBDoug R667 days ago***** **** and team did an outstanding job unloading our move to a very particular building with many rules that they followed perfectly. They were timely and work efficiently and courteously too. I would highly recommend ***** and the team.Posted on BBBElaine Scott B668 days agoManny B. My job ****** Miss Elaine he did good job is the best moving experience I have ever had manny was professional kind, efficient, friendly my move from florida to Arizona I’m very happyPosted on BBBJon Y672 days agoReview of American Van Lines - A Mixed, Yet Positive Experience Rating: ?????After thoroughly vetting three different companies, I decided to move forward with American Van Lines. The sales representative I spoke with was amicable and accommodating, which initially put me at ease. However, after signing the contract and making the payment, his presence quickly faded.The shining stars of this experience were undoubtedly the movers themselves (and ******** From the moment they stepped in, their professionalism and efficient coordination were apparent. Although the mover lead assigned to me, *****, wasn't able to manage my move directly, he was the one person in the company who was consistently reachable and willing to help.******* and his team, who ultimately took over the packing was exceptional, along with his team, and provided a seamless, helpful experience.******, the lead for the delivery team, was equally impressive. Not only did he and his team deliver my items efficiently, but they also maintained a friendly and positive demeanor, greatly contributing to the overall satisfaction with the move.Each teams professionalism and dedication made the process much more bearable than I had anticipated.The sales representatives should be clear about their role and avoid making promises they can't keep, post-signing. Simply state the facts and move on. Additionally, empowering the movers and coordinators with autonomy and trust could significantly enhance the customer experience.While every moving company may have its quirks, what stands out about American Van Lines is their dedicated moving staff. They truly make the difference and deserve more recognition for their hard work. Thanks to their efforts, I can honestly say that, contrary to my expectations, this move was not just bearable, but a positive experience. ******* ****** and ****** made my American Van LInes rating higher than it should be.Posted on BBBElaine B681 days ago#****** ***** *. took very good care of my needs. He and ****** went above and beyond! Thank you ??Posted on Consumer AffairsGary685 days agoAmerican Van Lines were specialists in handling antique furniture, which I had a lot of. The customer service was very good about responding to questions we had, and the driver and his assistant were excellent. I liked them. But the packers, not as much, especially the ones in Connecticut. Luckily, nothing broke and I'll give them credit for that. But instead of individually wrapping expensive China, they just wrapped it in bundles of six dishes, which was iffy, and they didn't label any boxes so we're frantically trying to find things. The problem was they didn't speak English and didn't know how to write, so it’s very difficult to find anything right now. We're still opening boxes and a lot of stuff is missing. Not that it's stolen but we just don't know what box it's in. The movers were great. The only thing is, we had a very large move and there were only two guys to unload at the other end, and it was a lot of work for these guys. American Van Lines didn't arrange for more people to assist them and it was a long day so, we felt bad for them. They were very nice and polite and they had to work hard because there was so much stuff to move. The drivers did an exceptionally good job, given how poorly everything was packed. We didn't have major claims which meant they drove very carefully. And when they unloaded, they didn't drop boxes. They were very careful to put boxes down. If the drivers hadn't been so good, we would have had a lot of broken items. The only issue was that we had to drive from Connecticut to Colorado and American Van Lines kept telling us the movers were gonna be there in 2.5 days. There was no way that we could drive with a dog. We're older and have to make a lot of stops. We couldn't drive 2,000 miles in 2.5 days and they kept insisting that we had to be there quickly before the movers got there. In the end, it worked out fine but it created a lot of stress for us. The experience wasn't terrible but it was slightly less than perfect. It was a little bit of a scam that we were quoted a price and on the day of, when they were packing, it was gonna cost several thousand more. In the past, someone else was sent to the house to assess what you had. By doing it on the phone, it's very hard to get a good feel for what is going on. It was off because when we had them estimate, we ended up packing half of the stuff ourselves that they were estimating. I thought it would be a lower price and it ended up being higher. So, it was wildly inaccurate and there's nothing you can do. You have to pay. So it leaves a concern in my mouth that there's an issue there, and either it's poorly done or they're trying to take advantage of the people that are moving.Posted on Consumer AffairsAnita686 days agoWe had some issues with the move, but they were resolved to our satisfaction by the company. Original Review: Nov. 13, 2024 We've moved 4 times in the last 25 years. This experience was by far the most expensive and by far the worst. I'll start with the worst issue. Their "climate controlled" storage had standing water in it, so they ruined our beautiful solid wood dining room table and a base for a bed. The wood was covered in mold, warped and split. The table was worth at least $1000, maybe $2000. They paid a total of $500 because I didn't get insurance. One of my former moves was interstate using a pod, and 2 others were local, and we only had minor damage in any of those moves so didn't think insurance was necessary. Figured if they damaged anything and it was clearly their fault, they would pay something close to fair for it. Wrong. Also information is misleading. The people who showed up to do the move did not work for American Vanlines, but another company from a nearby state. They came with a rental truck, so it was hard to know if they were really from American Vanlines. Whenever I tried to talk to someone I could never reach the person assigned to me, and there was lots of noise that made it almost impossible to hear them. They don't even get their people decent headphones/mics. Of course the price increased quite a bit between when they gave me the estimate and when it was all said and done - more than $11000 up from $8000, and their invoices kept changing formats so it was hard to figure out what had changed. That wasn't as alarming, as we did have more things than originally thought. But it would have helped if we could see exactly what we were being charged for. Suffice it to say we will never use them again.Posted on Consumer AffairsRex687 days agoMy experience with American Van Lines was quite a fiasco. The lady that booked my thing did a very good job. She was very friendly. She called me back multiple times. The people that were in charge of quality and customer service failed miserably. There was an emergency as we were delivering the load. The driver didn't pay attention and he wasn't careful and he jackknifed his truck and my fiancee had to help him find somebody to get himself out of the road so that other homeowners could get to their homes. My fiancee had to rent a U-Haul truck for the driver so that he could get the goods to the destination. She had to pay for that. The driver did reimburse her for it, but she should never had had to pay for it in the first place. The driver was nice. We had a complication and I could not gain access to the storage unit until the next day and he was kind enough to wait and get the rest of the load unloaded the next day. So, I really have no complaint with the driver except that he should have been more careful. We told him it was a tricky road and he should have contacted my fiancee before he tried pulling up the road and jackknifed his truck.Posted on Consumer AffairsBeth687 days agoWhen we moved from North Carolina to Massachusetts, we went with American Van Lines for their reputation and pricing. I video conferenced with the estimator from the company and did a walkthrough of the house. On moving day, it went very smoothly. The driver showed up first in a box truck, which we were pleasantly surprised with. We assumed we would be sharing a big 18-wheeler with another load, but it was just our load. Then three loaders showed up and they all had different jobs. They were very efficient and careful with our stuff. Everything got wrapped and nothing was broken. They put everything wherever we wanted them. The quote was accurate as well. We even got a little money back because we had packed our own TV boxes. They refunded the cost of that estimate.Posted on Consumer AffairsGina687 days agoWe moved from New Jersey to Florida and it was a good experience altogether. The crew packed and wrapped everything, and it took about a week and a half between the pickup to the delivery. I would definitely use American Van Lines again if we ever had to do a long transport again.Posted on Consumer AffairsRachael687 days agoAmerican Van Lines was amazing. I used them when I was moving from Maryland to Ohio. They did a virtual inventory and told me it was a one-bedroom apartment. On moving day, they came on time and packed. They were kind and helpful. They were patient with me and knew exactly what to do and how to do it. They were extremely efficient. I couldn't have asked for a finer group of young men. I would never hesitate to refer American Van Lines or use them again. The move was very expensive, but we moved across three states.Posted on Consumer AffairsPatricia687 days agoThe moving coordinator was very good. He was very helpful as well as polite. I moved from California to Texas and the driver was great. We communicated very well and I did not have any issues with him.Posted on BBBAbi P688 days ago******* Manny * ************* very swift fast and efficient.l will put things together and help as best as can. RecommendPosted on BBBRobert K689 days ago***** *. Was very professional, hard working, and got the job done. I would definitely recommend him! Job number# ******. ***** *****Posted on BBBLarry S691 days ago***** *. ,good delivery, on time, professional Job number is ******* thanks!!Very muchPosted on BBBGary S693 days agoIt would have been nice to educate me that several other subcontracted moving companies would be used along the way by the main broker-American Van Lines. I understand that the delivery company used for final delivery of my items was chosen from just such a source of non-moving professionals. Fortunately, all items arrived safely to my final destination, so thank you anyway for your moving service.Posted on BBBCassidy & Herman Y695 days ago***** B did an fantastic job with our move from ********** to *****! Couldnt have asked for a better transition. Job #*******Posted on BBBGail C695 days agoThe crew did a great job! They worked very hard.Posted on BBBStephen C696 days ago**** ****** and his team are very friendly and efficient in helping us move. They continue to earn the 5 star review.Posted on BBBEstefania L696 days agoFriendly professional service. Appreciated **** and the entire moving team for all their hard work.Posted on BBBPatricia P698 days ago******, did a great job with his crew. Thanks again.Posted on BBBKyle P699 days ago******* and his team helped my parents move into their GA home from **. They took great care with their belongings and we really appreciated their great work! *******Posted on BBBKristen W699 days ago***** B and his team were relentless in helping me with my move from ***** to **** we actually Couldnt locate one of the packages and they basically unpacked the entire storage unit to find the one box that the most to me which told me their character and their honesty and truth !! ******* Blessings *******Posted on Consumer AffairsTerry701 days agoIt was a room-by-room inventory. Every question I had was answered. The initial pack day was great. The driver and packers showed up. They were very careful with everything. If they had questions, they asked about them. I was very pleased with them on the pack and load side. American Van lines needs to hire them repeatedly. I would hire Chris, the driver, for any move. When they went to deliver the household goods, it was the same driver. The first day, Chris showed up, and the crew was supposed to meet him at 11:30. The crew consisted of two individuals. They didn't make it there until 1:30. They immediately decided they wanted to go get lunch and kept asking my wife if we had anything to feed them or to give them for drinks. The crew would not read the boxes and wouldn't listen to directions, scooting boxes across floors. The one worker almost pushed the box down the steps. Not a very good crew. They were there for seven hours. At the end of the day, Chris sent them home because it was pitch black outside, so they couldn't work anymore. And they were nowhere near done. The driver had to come back the next day by himself with no crew. He spent from 9 o'clock in the morning until 6:00 PM. He finished unloading by himself, assembled all the furniture by himself. My understanding is the crew was only set up for one day. They were so delayed in getting there the first day that Chris just had to stay by himself the next day to do it. If you want good quality services, American Van lines is who you need to go with. You get what you pay for.Posted on Consumer AffairsLaureen701 days agoIt was easy to set up the move. American Van Lines came when they were supposed to pick the car up. There was a bit of a delay getting it here to California from Ohio. But I was fine with that. Both worked out great. I liked the crew a lot. It was the same guys on both ends. I was very happy with them. Their work was very good and quick. I wasn't sure if I would take certain things, and it ended up a little more, so the price went up a few hundred dollars. I was aware it might, so there were no surprises.Posted on BBBChris S703 days agoEdward and his team were exceptional. Great job, on time. Everything in good shape.Posted on BBBAlberta F703 days agoManny B. did an amazing job with our love from Florida to California! Couldn’t have asked for a better transition. Was thoughtful and kind. We were very lucky to have him!! Job No. 1996675Posted on BBBDarcy L705 days agoManny B was very helpful, professional and efficient. (My job #******) from California to Florida *****. A very good 1st experience.Posted on Consumer AffairsElaine706 days agoEverything went fine with my move. The guys that were moving my stuff were very professional, polite and efficient, and I got no complaints to both of them at all. They did a very good job, and everything arrived in good condition. The only thing was that they came as late as they possibly could. American Van Lines told me they'd pick up within a certain three-day time limit, and it was at the third day, then they delivered right at the very end of the window in which they told me my stuff would come. I knew what the window was, but through no fault of theirs, I ended up having to buy a lot of stuff just to get by with until my stuff got here. Still, they were well within the time limits and I would use them again. I would recommend them too.Posted on Consumer AffairsClaire707 days agoThe moving coordinator was excellent. I felt very taken care of. Any questions I had were answered quickly. And they were in constant communication with me, which was wonderful. Not a day went by that I didn't hear from someone. So it was really great communication. The rate was very reasonable. They worked with me on it because we were not perfectly organized with our move. So we ended up not moving a few things that I had listed on our inventory. They were very prompt about crediting that and making it a better price for us. So I was very happy. I highly recommend American Van Lines.Posted on Consumer AffairsDave707 days agoThe coordinator from American Van Lines was okay initially. But then I was supposed to get a follow-up from her and I had to chase her down. So, she wasn't the best. I was promised a date and a window of when the delivery would be done. I had the personal cellphone number of the driver and it was great to be able to stay in communication with him. But he was just relying on dispatch to determine when he was going to drop off my goods. His name was Tony and he had a guy who helped him in Vegas. Then he had another couple of guys help him here in Pennsylvania. The coordinator's name was Crystal and I called her multiple times about my delivery. Then I spoke to a supervisor who was very helpful and gave me a window of when my stuff was going to be delivered. But my stuff wasn't delivered in the timeframe. It was a couple days after. But there was a holiday weekend and I understood that. Other than that, I got a quote and when they gave me the final billing, it didn't change at all. Everything was good and overall, I would use them again.Posted on BBBCarol C708 days agoFrancisco was very professional and efficient. I would be happy to recommend your company to any future customers. Francisco was excellent!!Posted on BBBAnn K711 days agoJules and his crew were wonderful. They were fast and very careful with all of our things. I highly recommend them if you need movers!Posted on BBBJim T713 days agoJob number ******* driver ****** ****. Perfect mover and handled my items very well! Quick movers as well! Will recommend again!Posted on Consumer AffairsStephanie716 days agoWas able to amicably resolve the issue. Original Review: Oct. 15, 2024 updated 11/8/2024Posted on BBBEd R718 days agoFantastic service fro ***** ********. Huge attention to details and made the move from ********* to **** much smoother than expected! Crews on both sides were very professional, considerate, and respectful. Many thanks!EdPosted on BBBMaria M721 days agoHuntley arrived with his team, John and Jim and got to work immediately. They worked separately, but were very organized with packing items and coordinating boxes that went onto the truck. They were very professional, had a great handle on what needed to be done and above all SO respectful of my items and my home. I highly recommend American Van Lines and, if possible, requesting Huntley and his team! Thank you.Posted on Consumer AffairsHuy722 days agoWhen I called American Van Lines, they were able to provide me a quote based on what details I gave them and they seemed very professional. I felt assured that if I went with them, they would do what they said. They gave me initially a ballpark date but as I made the commitment, they were able to say the day when they could to pick it up my stuff. I had two shipments to go into two different states, so that was very reassuring for me. They were able to keep that date and we had zero surprises. The coordinator for my shipment made sure that I knew exactly where my it was. He called me prior to the pick-up to make sure I understood they were coming and he called me during the day. Once it was picked up, he kept me informed and as things got closer to delivery, he also called me and even sent me emails. He was super courteous and attentive to my needs. Then, we had two different moving crews from two different subcontractors that work for American Van Lines and they were both fantastic. They told me they were going to be there at a certain time and they showed up right on time. Everything went super well and I was very happy that there were not any surprises even in the pricing since they came and picked up what we listed as what we had. You always hear a lot of horror stories about all of a sudden the mover shows up and the price is different. But we didn't experience any of that. The pricing was fair and I was happy with it. Also, when I used their website, I received a phone call in five minutes.Posted on Consumer AffairsJohn722 days agoWhen you get ahold of the right person and explain what was going on with the move, they will take care of the problems for you that you were having and they get working on it for you. Original Review: Oct. 15, 2024 DO NOT USE THIS COMPANY !! as they do not move you. They sublet it out to other movers with truck and if they have too much on the truck when they show up to your place to move you they will tell you will only get what you need on the first drop and the rest may be 3 to 4 weeks for the rest of your stuff. They give you one price and when they show up to move you they give you another price and it is too late to find someone else to move you and as the paperwork states you are not to badmouth this company or their sublet movers!!Posted on Consumer AffairsEdward722 days agoThe people who moved the furniture were all good. The only issue I had was that the communication before delivery was terrible and non-existent. Getting any response from the company about how that was progressing was almost impossible. I didn't even know if the truck was gonna show up on time with my furniture. I'm assuming that was partially related to the delay. But once they had the furniture, it was impossible to get ahold of anyone to discuss the delivery, other than just putting information in. In the end, everything worked out as planned. The truck showed up with the right delivery.Posted on Consumer AffairsHenry730 days agoAmerican Van Lines resolved my issues. Once we got an open, in good faith, dialogue going a satisfactory agreement was reached. Original Review: Oct. 3, 2024 Would leave negative stars if I could. Booking was easy and pleasant. But from the day of pick on it has been a disaster of incompetence and deceit. First the driver was an hour and a half later than the confirmed the day before. Then they changed the estimate by almost $2000. Listed items that I don’t own were used to generate the new estimate and 8 ft a frame ladder became an extension ladder. A small electric heater became a fire pit. Etc. Pick up was a Tuesday with a very specific delivery date of Friday. I only signed with them because they guaranteed a Friday delivery. Thursday afternoon I still have no final invoice. My estimated delivery is now Saturday between 4 PM and 7 PM. I don’t know who in the hell on those truck at 7 PM in a residential neighborhood but I’m sure my neighbors who I haven’t even met yet are going to love me. They still have no idea where any of my furniture is and the drive is 600 at miles. It’s roughly a 10 Hour Drive. So basically basically what you’re telling me is my furniture is still in Pennsylvania somewhere even though they’ve had two days to get it to the middle of the country. Do not use this company. All the negative reviews are accurate. It really should be an investigation in the fraud for this companyPosted on Consumer AffairsPatrick733 days agoI went through the inventory with American Van Lines over the phone to get an estimate. When the mover showed up, the amount increased, which is not that uncommon. The movers showed up when they were supposed to. They were careful and thorough in packing everything. The only real issue I had was when the items were in transit, it was hard to get an actual delivery date for a few days on a Wednesday. They told me to call back on a Monday. But come to find out, that Monday I was supposed to call back was the day they were showing up to deliver. American Van Lines overall did a good job. The pricing is high. It's certainly not the cheapest option, but they got the job done.Posted on Consumer AffairsAnne734 days agoI moved about 800 miles, and it was hard to figure out who was gonna be responsible for the move, then there was a little confusion on the date. It took me a lot of phone calling and a little anxiety, but in the end, it worked out perfectly. The crew picked up the stuff and they were back in Atlanta before I could fly back here. It was awesome.Posted on Consumer AffairsJohn735 days agoI moved from Philadelphia to Astoria, Oregon, all the way across the country, and the guys who were supposed to help the driver were a little late arriving. They had a car problem, but it was not a big issue. Another thing is my contact with the company during the move requested payment and for me to sign the document saying I received the stuff before I received it. I authorized the payment, but I did not sign that document until I actually received the stuff and it was moved into my apartment. All in all, American Van Lines was expensive, and their request for the payment prior to delivery was inappropriate.Posted on Consumer AffairsLuis744 days agoWe moved within the same zip code and the guys that came to do the move were very professional and respectful. There was one thing damaged, but we packed it for them to move it. Other than that, we had a good experience with the moving company and with the sales representative. They did a super job. Both my wife and I were very happy with how everything went. We even asked them for a couple of things that we needed and they took the feedback positively.Posted on Consumer AffairsSusan744 days agoAmerican Van Lines has been in business for many years. Even though they were the most expensive ones, I felt it was a good decision to go with them. Somebody that I had talked to that I didn't even had an estimate from was trying to tell me that American Van Lines was a scam and a broker. But I was able to find out through the Department of Transportation about how many trucks they had. We loaded on the 30th of July but I didn't get my furniture and boxes until the 14th of August. I kept getting mixed messages about when they were gonna be here. First, it was the Monday. Then they must have made some changes and that was when they moved my stuff from one truck to the other. Then it was supposed to be Thursday, but the truck was in the shop. They kept putting it off. But eventually, they got here. I got all my stuff and nothing was broken. I had a ton of glass stuff because I'm a collector. I packed it in the boxes really well. I also had a glass lampshade and that didn't get broken. I have vintage furniture and none of it got scratched, but on the edges of some of my furniture, there's this white, fuzzy stuff. It was like the tape was touching the furniture and it got wet. Overall, American Van Lines did a good job, but there were some things that bothered me about it. The people that loaded were not the same people that delivered. They were subcontracted because their trucks were smaller and it didn't say American Van Lines. But all the paperwork that they presented me with both ends said American Van Lines on it so I knew that they were part of American Van Lines.Posted on Consumer AffairsTodd748 days agoThe company called me back and apologized and said they would issue a refund. Original Review: Sept. 7, 2024 We are not satisfied at all with this move. When we booked I was informed delivery was going to be 5 to 7 days from pick up. The first estimate I signed had the dates 16th to 23rd of August for delivery. Then I got a email to call 3 days before pick up window to go over list again. When I signed the addendum I thought it was for items we added and deleted. However I now realize they changed the date of the delivery window to 13th to the 23rd. Then I get a call saying their truck is behind and have arranged for another company to do the move. We got a voicemail from someone on Friday the 9th at 4:40 to call for delivery time. My wife called and left a message but heard nothing on Saturday or Sunday. Monday morning on the 11th I called to ask when pick up was. I was told either between 3 or 4 pm that day or the 12th. At 5:30 pm the movers out of nowhere showed up. They informed us that packing the 6 TVs on the list would be another $1,200 on top of the $700 we agreed to for packaging and materials. I voiced my concern on that and was told we would get $900 credit which satisfied us. The move out was completed on Tuesday the 12th at 3pm. At 9 PM that night I received a call asking if we were ready for delivery tomorrow. I advised no, we were told it would be 5 to 7 days. The main mover even told me it would probably be Friday the 16th. I also told them when I booked our closing was on the 15th. My wife and I along with 6 year old daughter were already on the road south. Then on the 14th I got a call from them saying we owed $500 for storage since we were not ready on the 14th. This has made us extremely angry again. The women I spoke to said she would listen to phone calls to verify which I hope she did.Posted on Consumer AffairsJody753 days agoTheir price was great, the timing worked out, and the reps were all amazing. Also, the driver was just as sweet and nice as can be.Posted on Consumer AffairsFabiola753 days agoEverything worked out at the end but it was a lot of little issues. The move took less than a week. Timewise was okay. But there was a lack of communication between the rep and the office. It took a while for the office to make adjustments to the invoices.Posted on Consumer AffairsAna753 days agoMy experience with American Van Lines was all good. From the very beginning, the person who helped me was wonderful and everybody else that I came in contact with over the phone, Rose, Jennifer and the one that I liked the most was the first guy. The movers were really nice too. My only complaint that I had is that all my boxes and my bins were really dusty. Some of them had been thrown around. Some of them were torn or ripped from the corners. One night stand got scratched too. But other than that, everything was fine.Posted on Consumer AffairsDebra754 days agoI researched companies on the internet, and people said that American Van Lines was especially good with antiques. I had a lot of antiques, so I chose them and the moving coordinator was okay. She told me that they'd be there between the 29th and the 31st of July. They ended up coming on the 31st to pick up my stuff, which was not a big deal. My worst complaint was the communication between the moving coordinator and the logistics guy and the truck driver. It seemed like there was no communications between them. The move was 2,700 miles from Alabama to Washington State, and both crews, the ones that picked up and dropped off, were great. I got my stuff on the 26th. The guy that delivered called me the day before and said he would be at my house before noon, but I found out that he wasn't even in Washington State, and they didn't get to my house until 7 o'clock the next day. I didn't know what was going on, and that was a little worrying. Still, I would recommend American Van Lines. I would just tell people not to worry too much about the communication, that they'll get here eventually. Somebody told me that they put a tracker in a box of their stuff just so that they would know where their stuff was, and I thought, “Well, if I did that again, I might do the same thing.” I would also choose American Van Lines again, but I wouldn't freak out as much as I did simply because of the lack of communication. Everything turned out fine.Posted on Consumer AffairsCatherine754 days agoI did a bunch of research and I discovered that American Van Lines is truly the moving company, not just a broker of moving companies. So, I would have somewhere to go to if there was a problem. Also, the quote was reasonable. The rep was great. I had a couple of different questions and she kept me informed of what was happening. She did a wonderful job. The delivery went well. The crew were helpful, kind and professional.Posted on Consumer AffairsEdwin770 days agoAmerican Van Lines gave me a fair price for a move within North Carolina and the coordinator was excellent. I felt bad for the movers though. It was the hottest day of the summer and they were pumping it. They did a good job. Everything was fine. As a matter of fact, I'm gonna use them again.Posted on Consumer AffairsBrian780 days agoI had to pay a significant amount of extra money to delay my thing by two days. It was originally supposed to be a $5,000 move, and it ended up being 8,000. American Van Lines has a window and it was gonna be Thursday through Saturday. I had to plan on leaving my house on a certain date but I didn't know what day they were gonna come. Other than that, everything was great with American Van Lines and I would use them again if I were to move. The company that they sent out to pick up my stuff out of New York did a phenomenal job. I have a 65-inch TV and they packed it themselves and it made it. Everything was good. They were within five minutes of the first arrival window so it was impressive. The crew here was two guys and it took them a while. They didn't know what they were doing as far as the assembly. They didn't use all the parts and when I was looking for the parts later, they took them. But during my last move with some other van line, they broke my TV and my office chair. The guys who showed up to deliver my stuff were awful. They took five hours to unpack a one bedroom apartment. I ended up unpacking my tools and telling them to leave because they were so bad. But these guys with American Van Lines were much better.Posted on Consumer AffairsKattie781 days agoThe coordinator from American Van Lines was very professional and extremely helpful. He called in to check on the process and let me know any updates. The moving crew was very fast and efficient. They packed everything great and I had a great time with the people who did the packing. Our things didn't get scratched or broken and I didn't have any issues at all. But the people who brought and delivered our stuff didn't have the right paperwork, so they tried to charge me double. I had receipts and they tried to argue with me. So they had to call the dispatch and figure out what happened. Then they got everything inside and when they tried to put the furniture together, they tried to tell me that some of the pieces weren't needed. So I had to pull up manuals and show them where exactly they needed to go.Posted on Consumer AffairsGeordee810 days agoAmerican Van Lines was the winner from a cost standpoint. Also, I appreciated the rep's communication and check-ins. He would call. He was attentive. His estimates were spot on. AVL told me that there were two days the driver could potentially come. AVL gave the person who was driving the moving car my number. He messaged and sent his tracking location on the day of so I could see exactly when he would be there and where he was. It was a massive U-Haul trailer. Luckily, we were able to make it work on my street, where they didn't have to get a U-Haul van. It took most of the day. It was one person, whereas I hoped they would have two people. But he was nice. I had everything in boxes. He packaged the big stuff like my couch and took apart my desk. I was on a third-floor walk-up, no elevator, and he tackled it. I told him, "You don't have someone else who can help you?" He said, "No. I got it." The coordinator called me. Asked how it went. I let him know there was just one guy. So, they made sure to have two on delivery so it wouldn't take as long. It took them close to two weeks to deliver. I was fully prepared for them to not be there for a while. I also drove and was able to put a bunch of stuff in my car to make it two weeks without having the bulk of my stuff. They gave me an estimate. Their website says it could take up to three weeks. And on the day when the driver collected everything, he looked at his schedule and said, "It should be this day or a day after or day before." He was spot on with that. Their estimations were on time. Also, nothing got lost or broken. So, I had a good experience. I would suggest AVL to friends and family.Posted on Consumer AffairsMark810 days agoWe moved from the Boulder area to Southern California and I had a good experience with American Van Lines. The moving day was hectic because I was still a little bit behind. I've been working at trying to get done a week before but I made it till that day. The crew helped with a lot of things and got things packed up for me, and got it all out into the truck. They had to come back the next day to finish loading because they needed to make room in there first. But it worked out well. The crew went above and beyond both in loading and unloading. The driver was behind because of a blowout but he made up for it on his own time. He got out here and almost beat me out to California. The quote was accurate. I'm sure we came in a little bit more because I remember 30 years ago when I moved from Southern California to Colorado, we were the largest move that the company had ever done. So I wasn't expecting us to lose much junk between then and now.Posted on Consumer AffairsPeter811 days agoMy experience with American Van Lines was excellent. They were easy to deal with from the very first cold call, from the number on the website to the very end when Greg, the driver, helped unload the stuff here in New Mexico. From A to Z. Very amazing, fast and friendly. When we had to work out some details early on about what exactly was gonna be moved, and we had to make up our minds as we went along, I made three different phone calls. They were never impatient and were always helpful. I had phone numbers for two or three different people in different parts of the company. The driver also called when he was a little bit away from the pick-up. I had his number and we could communicate. And communication was easy. Everything was very satisfactory.Posted on Consumer AffairsDean812 days agoI interviewed five different moving companies and the American Van Lines rep impressed me the most as being straightforward and explaining things real clearly without going into things that weren't important. He did a real good job. We were moving from Florida to Illinois and we were relocating our house also. It was 1,800 square feet and we moved two thirds of it. There were a lot of boxes and some furniture. We had packed the boxes and we had things set in the middle of the rooms. They had to pick them up, move them, and carry them out to the truck and I had them bring two or three boxes that we needed packed that we hadn't packed. They were fast and they worked hard and continuously. The truck driver primarily stacked the things in the truck because that's kind of tricky. They were hustling all the time and that was true at both ends.Posted on Consumer AffairsErin815 days agoAmerican van lines was able to deliver my move and update me on the status. While it’s upsetting it took so long for it to deliver, I was able to speak with a supervisor and get resolution Original Review: July 5, 2024 American Van Lines is hands down one of the worst moving companies I have had to work with, and I have moved across the country multiple times. Making an appointment for pickup, they were inefficient at communicating, and showed up 2 days early. With 6 weeks notice for delivery out of storage they have kept us waiting for 4 weeks, with absolutely no end in sight. I’m currently have been on hold for an hour in an attempt to be connected with a supervisor, and am absolutely not a priority at all. Working in an industry adjacent to trucking, I know you can make something happen on limited notice so what’s happening is absolutely inexcusable. They are unprepared and overpromise.Posted on Consumer AffairsM828 days agoAmerican Van Lines has responded to us with a very fair resolution. I believe this was an honest mistake that does not happen often and I would use this company again. Original Review: June 25, 2024 American Van Lines was not honest with packaging a couple of items and they showed up and said that a couple of items that we listed would cost an extra $500. They decided those things had to be crated even though we gave them plenty of lead time on that stuff. And they said, "No, this is the fixed cost." The guy showed up and tried to change the bid on site. I ended up leaving items behind in Chicago because they said, "It was gonna cost an extra $500 or $600." It was the two mirrors and a floor lamp. Those were detailed, included before the move, and they changed there. They also charged to wrap the couch and charged on moving materials, which I thought was weird. It seemed like a scam. The couch thing I couldn't do anything about. I shut them down and was, "Okay. I understand the couch. But the material cost should be included in the bid." But they got there and said that was not included. The move went smooth, but nobody in American Van Lines apparel showed up on either thing. And we got Clark's too for the city-to-city logistics. I let it slide. I understood. Because they said, "We do large hauling trucks between cities," but they do your box trucks that could get into the cities and push them out. And they said, "New York is an extra $300 charge." The bid was still good comparatively. If I would have totally used a different mover, it would have cost us more. We had a 75-inch TV and they said, "It's gonna cost you like $700 or $600 to crate it." I did it myself at Home Depot. But they had to package the 55-inch TV to their standards and that was 150 bucks. But there was an additional $300 to $400 New York City delivery surcharge. The extra packaging fees weren't discussed. There was no company-branded truck that showed up and the guys had different moving company T-shirts on. So, American Van Lines subcontracted. That was where I was, "This doesn't add up." I've heard of those nightmare stories when people said, "Don't do a bidding process." But it worked out well, timing-wise. Their window went a bit farther, but it worked out for us. Overall, it was okay. The guys that came here didn't understand how to move in the city. They got a parking ticket and they said, "Are you gonna pay it?" I said, "No. You're gonna pay the parking ticket. It's New York City. Eat the parking ticket and they'll let you stay there." Also, they only used two guys. It took them four hours. It was a medium to large one bedroom in Chicago. 900 square feet. But we downsized tremendously to 25 packing boxes. But the guys in New York were a little quicker. The guys in Chicago weren't efficient.Posted on Consumer AffairsDarren833 days agoI thought everything was gonna be unbelievably great with American Van Lines but it took two days for them to figure out what they were gonna do. They were supposed to come and pick up on a Thursday and I was flying home on a Friday. I had to delay my flight because they got confused and I had to talk to six different people. I had to keep calling. It was like nobody knew what was going on. They were supposed to call me but they hadn't called me to assure me that they were coming. It was like they took the order then they didn't care, that they were gonna get there when they get there and they'd just give whatever excuse they wanna come up with. I had to pay the $100 to go on Saturday. Once they figured out what they were doing, everything ran well. The dude was attentive to everything. My mom passed away, it was her stuff, and he made me feel they were there to help me in any way they can. I said, "You can pull all the way up to here. You can run over the grass. I have truck drivers do it all the time." He said, "No. This is close enough. We're good. It's only a few extra feet, but it's nothing." He was good on everything. I'm still unpacking but so far, everything looks good. The two guys that packed it up did a good job and the two guys that dropped it off even did a better job. That's the only reason why I would call American Van Lines back again.Posted on Consumer AffairsZachary833 days agoAmerican Van Lines was communicative about what we were looking for. The only thing is that, when the truck broke down, we had to learn from the driver about it and not our coordinator. He said that he was coming in and he had his truck broken down a day before he was supposed to arrive, which pushed him back by a couple of days. My wife had access to the driver. So, she texted, "Hey, are we still looking at the same time?" He was like, "No, the truck broke down. The coordinator should be letting you know within the next 24 hours." That phone call never came in. So, we assumed that they were trying to get everything sent over to us. What they did was they had another truck come out and they made a swap and he got back on the road, which pushed the schedule back a little bit. We felt like the price was a tad high, but we also got what we paid for.Posted on Consumer AffairsMarvin834 days agoAmerican Van Lines was great. The coordinator was very professional and did a good job. I packed mostly everything. On the day of the move, they packed up things like mirrors and pictures that were hanging on the wall. They came early in the morning and they were gone before noon. The guys that did the moving were great. They were easy to deal with and easy to talk to. They did a wonderful job of packing. My wife and I packed 25 to 35 boxes, and they were all stacked up and ready to move. Since we weren't taking any furniture, it was a quick packing job to get the stuff in the truck.Posted on Consumer AffairsSean835 days agoWe had to pick up periodically with the forms, but William, the rep with American Van Lines, was fantastic. There might've been a typo here or misquote there, but logged in to the system and change some things. We told him the date and he was very flexible. When I scheduled the move, I didn't have an end destination because I didn't have an apartment in Tampa at the time. Then I had to change my pickup day three times. Miami to Tampa is 280 miles so they considered it a local move. The price I got quoted was very reasonable. It was 2360. I would recommend American Van Lines again. I chose the company because it was a national company and there was some comfort in having a national brand. Although they subcontract, it was some local Miami team that did the move. They were all wearing a company T-shirt that wasn't American Van Lines. They were very quick and efficient. Nothing was damaged and the moving process was nice. Unfortunately, my building has a freight elevator that wasn't big enough for the sectional so they took it right up the stairs, which I appreciate. But they were a couple of hours late showing up. I had to call the helpline and they reached out to the field people and the guy gave me an estimate. But to be fair to them, Miami has atrocious traffic.Posted on Consumer AffairsPhil835 days agoTony, the moving consultant from American Van Lines, was very good. He was willing to work with me on things. One time, we were taking some furniture and then it got changed. My wife changed her mind, and we took that out. We put some other things in. But in the long run, he was 100% right there, and he was willing to work with me on everything. The crew was wonderful. I can't talk enough about those two guys. They could not get into the complex because of the trees at the beginning of the complex, and the truck’s too tall. So, they had to park the truck out on the street, and they moved stuff 300 to 400 yards on a cart. We had paid for a shuttle, but they said, “Look, I'm not gonna go get a shuttle. It's just another hour and a half to get a shuttle with you all, bring it over here, and load it into it, and move it over there.” So, they did not use the shuttle. They moved stuff by hand. The guy said, “I'm gonna just do this by hand. We've got no problem.” They did an excellent job. They worked their butts off. It was not cool that day. It was about 85 to 90 degrees. It took them less than three hours to get the work completed. We had everything in boxes, so all they had to do was come in and put the boxes on a cart, take them out, and put them in the truck. The driver was an absolute charm to work with. He did an excellent job. The whole experience was good.Posted on Consumer AffairsMaureen835 days agoAmerican Van Lines was wonderful. The first rep I talked to was Morris and he was helpful and walked me through everything. Also, the men who drove and packed everything were fantastic. One had to wrap everything and pack it and the other man took everything apart and wrapped it. They went to a public storage and they unpacked everything and put together what they had to take apart to fit in the truck. Also, they called me all the time and told me what was happening and when they were coming. It went so smoothly that I thought God was with me.Posted on Consumer AffairsSirima835 days agoIt was touch and go in the beginning, but American Van Lines got everything here. I had a good experience with the whole team, the people that did the order, the people that picked up, the people that delivered it. The rep and I had a love-hate relationship. She made sure that I got the dates I needed. I was a pain in the butt, and she worked with me. It was nerve-racking because of the open windows that they gave me for the pickup date. And I sold the house, but I had to be out by a certain time. The crew that picked me up were great. They worked with me to get everything on the truck. I still had to move some stuff to get downstairs. And we got it. We worked it out. They were good guys. The second crew that came, same thing. They were all business. I offered them water. They took the water, but they were all about getting that stuff off the truck, getting it in the house and going to their next job. I signed the paperwork. The guy told me, "Good luck." And that was it. Everybody was great. I expected a few things to be broken during the travel. I packed it myself. But nothing major was broken. I was happy.Posted on Consumer AffairsNancy835 days agoAmerican Van Lines's rep was the most thorough, understanding, and patient person I dealt with. The person who came to write down what everything was was a veteran. He was quick, thorough and professional. He and his helper worked as a team and were in and out as quickly as they could. No fooling around, no talking about nothing. It was very professional, well-organized and efficient. There were a few items that needed that special care. Eddie was extremely efficient. His helper almost raised his eyebrows like, "How much tape are you using?" kind of thing. Everything was well-protected. When the movers came here, they were also efficient, in and out, and put everything where I wanted it to go. And when they opened the door and I said, "This goes on that wall, this goes in that room," even though it was marked. So, on both ends, I was impressed. I would be happy to recommend them to anybody.Posted on Consumer AffairsAdolphus835 days agoA very nice young man from American Van Lines who was very knowledgeable, maintained contact, followed through when asked. I would give him an A+. The crew who moved my items was a gentleman and his relatives. I worked very well with them. They had good human relation skills and we had no problems. At some point, there seemed to have been a lack of communication amongst American Van Lines' staff about who was talking about money, who was talking about the move. There's some confusion there to me. When we first worked with Michael, he asked us about our paintings, and we assumed they were oil. To transport oil paintings, it is more expensive than transferring acrylic or something else. So, he quoted us a price for transporting oil paintings. I later found out that they were not oil and attempted to make the change. Making a change in the initial order was not as efficient as making the initial order. So making the change and having to involve all these people was a little hectic. That was all generated by the change. Absolutely nothing about the move of anything. It was determining whether I was gonna pay $4,000 or $3,000. After it was over, it surprised me that there was such a big difference, but there's much more involved. They were thinking I was moving a Van Gogh. I wasn't.Posted on Consumer AffairsWilliam854 days agoEverything was good with American Van Lines except for the scheduling. They kept changing and didn't do a good job of communicating it. Then when the driver showed up, he had nobody with him and it was at 6 o'clock at night as opposed to 11 o'clock that morning. But he loaded everything out himself. He left Sunday night out of Alabama. He got up on Monday morning and left and had two dead batteries. So that delayed him by six hours. And then, the delivery time kept getting delayed an hour or two at a time. The delivery was on Tuesday afternoon but it was supposed to be Tuesday morning, then late Tuesday morning, then late Tuesday at noon. The driver showed up again with no help so he and I unloaded everything and he got it on the way. He did a great job. Nothing was damaged. The moving industry has the world's worst rep online and everybody is a scam artist. In the effort to try to find somebody who is honest and reputable and is not a broker, the AVL people answered it and filled every box. It was a small move but they put it together for a truck coming from East Coast to Texas to pick up a load in Dallas. They did a magnificent job on everything except the communication with the client. Overall, if they had better communication, if they could improve that, I would give them an A-plus and they’d be the world's best moving company. Communication is an important part because you gotta have somebody on both ends. I wish they had been able to communicate better so that I could have planned my time better.Posted on Consumer AffairsRay & Derese863 days agoI must say I was compensated for any problem that arrived & it was a pleasure dealing with staff & this Company. I would highly recommend American Van Lines. Thank You. Original Review: March 19, 2024 Delisa, who works for American Van Lines, was the only one who helped me and she was excellent. The three guys came here with the wrong truck and furniture from somebody from Illinois. They promised us boxes for the lamps. But I had to put the lamps in with the wardrobe and my lamps were broken and bent out. It was a mess. The clothes were all messed up with the lamps. It wasn't a white-glove like they told us when the guy came here in the beginning. We had to wait four extra days to get our furniture and we had to leave the dog.Posted on Consumer AffairsDr. Marie866 days agoWhen the company saw my initial review, they called and offered to compensate me for the damage and for the customer service issues. I appreciated that. Original Review: May 22, 2024 I should have read reviews before I contracted with American Van Lines. I only needed 6 pieces of furniture moved from my mom's house, no boxes or packing. I was provided an estimate that seemed high, but I went with it anyway. I was given a three day window for the movers to arrive and was told I'd be given 24 hours notice before the move. They gave me 10 hours notice. I scrambled to have my daughter be available at my mom's house (mom recently passed away) and she took off work to be there. After waiting, we got a call saying the move would need to be delayed until the next day. My daughter couldn't take another day off work so I had to find a friend who could be there (I live in a different state). Subcontractors showed up. They told my friend that there would be an additional $300 packing charge, even though there were no items to be packed. When they made it to my house, one of the pieces of furniture was damaged. I attempted to file a claim, but the company required three estimates for repair!!! There is only one company that does wood furniture repair in my area and I spent a week trying to find two others, even out of my area, to no avail. (No one wants to drive two hours to give an estimate.) Additionally, no one at the company ever returns calls or emails. HORRIBLE customer service. Steer clear of this company.Posted on Consumer AffairsHelen873 days agoInitially, I had been assigned to someone different that I didn't quite feel that way about. But for whatever reason, they switched me over to a new driver and he was outstanding. Classy, very caring, articulate and on point. He was excellent. The delivery was excellent, too. They were great. I had white carpeting in my home here and they were very careful. All my things were put together. There was only one of my rocking chairs that was damaged. It just needs to be repositioned and glued. But other than that, nothing is broken. I would use them again.Posted on Consumer AffairsSusan873 days agoGetting ahold of the moving coordinator was not easy. It was hard to get them to call me back. It required a little bit more effort on my part than was desirable. But once I got a driver, it was good. I had used American Van Lines before and would probably use them again.Posted on Consumer AffairsRobert883 days agoAmerican Van Lines answered all the questions that I had, clarified the moving process, contacted me regularly, made sure the terms were very clear, and helped me get the inventory straight. During the initial quote, I talked them through all the large things and estimated the number of boxes I would have, and they gave me the estimate based on that. After I finished packing, I noted I had more boxes. I called them again and they changed the estimate based on the additional boxes. The day before the moving day, they called me and told me the time frame that they were gonna be arriving. The movers arrived 15 minutes early, which was fine with me. They had all the paperwork ready and had me sign it off. Then they went through and put numbered stickers and created a numbered itemized inventory for every single thing that was packed. The team rolled out protective covering on the floor then loaded everything up into a van. They had to transship from a smaller vehicle because they couldn't get the semi in my neighborhood. They worked very hard and weren't wasting any time. It was three days later when they had the shipment at my new address and everything was unloaded in three hours.Posted on Consumer AffairsLucy883 days agoI surfed the net for van lines that give senior discounts and American Van Lines was highly rated. They assigned me to somebody who was supposed to keep me informed and she was fair. I had to call to find out when they were actually gonna show up at my house. The movers showed up on time. They were extremely efficient, and packed very, very carefully. I have never seen so much paper in my life when I unpacked it. Everything was packed very carefully and labeled. Some things when I unpacked were strange to me. Things that I knew had been sitting next to each other showed up in different boxes. But I wasn't packing, so I have no idea how that went. The driver was very pleasant and quick. The movers were very, very energetic group and very pleasant. They were fun to talk to and very hardworking. My daughter and I were both at the house and neither one of us saw anybody goofing off or working extremely slow. When they got here, they were great too. The driver was the same, and the crew that unloaded here was very efficient also. They unloaded it very quickly. We were inundated with boxes in no time at all. They put everything together that needed to be put together and put heavy stuff in position for me. It was an excellent service. The driver had me do a walkthrough before he left Florida and again when they were through unloading here.Posted on Consumer AffairsEdith884 days agoI had packed everything out in the garage and there were some stuff they had to wrap. They took their time and they got it done. But they put some of my stuff in another section and I think that's where they got lost. But I don't know because they didn't check the box numbers when they came in. I had a crystal cake dish, a shelf, a rolling pin my son gave me when he was little, and little things that I have not seen and I know I brought them. I just let it go. Other than that, they were efficient and the reps were nice. I had to have them unload it and put it in another storage because I couldn't get my house right away and everything was put in there all right. Also, the prices were more reasonable than some of the other companies.Posted on Consumer AffairsNeil884 days agoI contacted several movers, and American Van Lines gave me the best price. Scheduling wasn't difficult. I gave them the dates I wanted to move and they worked it out. The movers were on time. They were very professional, packed very well, and unpacked very well. The move was from Barnesville, Georgia to Charlotte, North Carolina, and it took them a couple of days because they had to pack one day. They had several stops but they gave me a date when they were gonna be here and they were here. I was happy with what they did.Posted on Consumer AffairsChris884 days agoAmerican Van Lines moves stuff for a living and I trusted them to do it. I sent a video in to show the rep the space that was being moved, then the movers came in, and everything was cleaned up. Everything went smoothly. There were no complaints. The movers were like an assembly line, and everything was on time. Everything the rep said was right. I also had good interactions with them and they were very communicative. American Van Lines is a good company to trust to move one's stuff, and my family has used them twice already.Posted on Consumer AffairsHenry884 days agoThe movers were very professional, efficient and hardworking constantly for hours. It's amazing what they did.Posted on Consumer AffairsAngie884 days agoWe got the move done with American Van Lines but it was a little painful with the communication. The coordination was not great. My moving date got changed from a Saturday to a Thursday. I flew in from Florida to Chicago on Monday night and I got notified by the original driver that he was coming Thursday morning. So I had two days to get the house ready. I had not been on it since November. On moving day, the driver did not show up, so I had to call the moving company because nobody was there to move my stuff. They said it'll be a little bit. But I had to call them again. The driver didn't show up for work and the driver who showed up had to drive from Iowa to Chicago. So that was not his fault. It was whoever the original driver was. The driver and the local movers who got there that day were great. They were very productive. I tried to have things in order and ready for them, and they did an amazing job. Timing is everything when you're moving across states. You have to rely on plane and work schedules so it was very tight. But the driver who both picked up and delivered my stuff is probably the best of the best.Posted on Consumer AffairsVanessa888 days agoTheresa C. reached out and offered to compensate us for the majority of our out-of-pocket expenses. She was very diligent in following up. Revised 5/24/2024Posted on Consumer AffairsDerek897 days agoThey reached out after the move which had its problems, but were good about addressing the issue of late movers and the cost of the move changing at the last minute. The movers themselves were excellent at both ends of the move, on time and packed everything really well with no breakage of any items. After the move AVL did reach out to me and asked what they could do better. My biggest complaint was being late for the move date and cost not clearly explained. This was partially due to my fault for not asking more questions about the initial quote. I would use them again for a long distance move.Posted on Consumer Affairsolive902 days agoOutstanding service they provided during my recent move. American Van Lines made my move hassle-free, and I would highly recommend their services to anyone in need of reliable and trustworthy movers...Posted on Consumer AffairsMarianne902 days agoOur first interaction with American Van Lines was with Dory. She was the one that went through our inventory and gave us an estimate. After we agreed with that, we were transferred over to Frank and took over from there as far as getting us updates, when the van would be there, and arranging for a third party to pack up a dining room table. From there, it was our drivers, which would have been Alicia and Mike. They were wonderful. They packed us up and drove across, kept in touch with them, and loaded across here. We couldn't have been happier. Book them.Load more
