Moving can be one of the most stressful experiences in life. The process can be expensive, time-consuming, and physically demanding—and unfortunately, the moving industry has a reputation for scams, surprise fees, and damaged belongings. In fact, the Better Business Bureau (BBB) received over 1.5 million inquiries in 2023 alone regarding moving companies, with nearly 6,000 complaints filed. These concerns have made many people wary of trusting professional movers, fearing that they might fall victim to unscrupulous practices.
However, one company has been working tirelessly to change that narrative and set a new standard for the moving industry—American Van Lines.
Founded in 1995 by Anthony DiSorbo, American Van Lines has grown from a small local business with just two trucks into a nationwide leader in household goods moving. What sets them apart from other moving companies? Their unwavering commitment to transparency, customer service, and the ethical values that guide everything they do.
Redefining Trust and Transparency in the Moving Industry
The core mission of American Van Lines is simple: to become “The Most Desirable Moving Company in America.” And they do this by placing honesty and professionalism at the forefront of everything they do. From the very beginning, American Van Lines has worked to eliminate the common pitfalls of the moving industry, focusing on clear, upfront pricing, outstanding customer service, and the integration of cutting-edge technology to streamline the process and provide peace of mind to customers.
One of the company’s standout features is its all-in-one customer relationship management (CRM) system, which eliminates inefficiencies common in the moving industry. While many companies rely on different software for estimating, inventory management, and dispatching—leading to lost information and costly errors—American Van Lines integrates all these functions into a single, real-time platform. This allows for:
- Virtual estimates
- Real-time shipment tracking
- Paperless transactions with digitally signed contracts
- Direct customer communication via a dedicated app for claims processing
By ensuring transparency every step of the way, customers can know exactly what to expect—down to the smallest detail. With flat-rate pricing and no hidden fees, American Van Lines is putting an end to the surprises that often accompany a move.
Meeting the Evolving Needs of Modern Consumers
Today’s consumers expect more than just a traditional moving service. They want flexibility, convenience, and quick response times, especially when faced with last-minute moves. American Van Lines has embraced these needs by offering online booking, real-time tracking, virtual consultations, and mobile app-based communication.
Additionally, as sustainability becomes more important to consumers, American Van Lines is committed to reducing its environmental impact. From investing in fuel-efficient fleets to exploring the use of electric vehicles, they’re taking proactive steps to make the moving process more eco-friendly.
“We’re always looking for ways to improve sustainability,” says DiSorbo. “Every new truck we purchase is more fuel-efficient than the last, and we’re eager to transition to electric vehicles as soon as they become viable.”
Embracing Technology While Maintaining a Personal Touch
While American Van Lines has incorporated the latest technology into its operations, they haven’t lost sight of what truly matters: the human connection. Moving is a personal experience, and when entrusting a company with your belongings, it’s essential to feel reassured that they’ll be in good hands. That’s why American Van Lines prioritizes customer service, ensuring that there’s always a friendly and knowledgeable person available to answer questions and provide guidance.
As DiSorbo explains, “People still want to talk to someone, ask questions, and feel reassured that their treasured possessions are in good hands.”
A Legacy of Excellence and Trust
With nearly 30 years in the business, American Van Lines has earned its reputation as one of the most respected moving companies in the U.S. Their commitment to honesty and customer satisfaction has garnered numerous awards, including Newsweek’s Best Customer Service in 2019, 2021, 2022, and 2023. Additionally, the company received recognition from U.S. News & World Report in 2024 for their moving services and earned an ATA ProMover certification, a sign of their commitment to high ethical and operational standards.
Looking Toward the Future
As American Van Lines looks ahead, their goal is clear: to continue expanding their services and reach more customers nationwide. With an emphasis on integrating the latest technology, enhancing customer experience, and staying true to their core values, the company is poised to continue leading the way in the moving industry.
“We want to show people that you can trust a moving company,” says DiSorbo. “For nearly three decades, we’ve built our reputation on doing the right thing. And we’re just getting started.”
As the moving industry faces ongoing scrutiny, American Van Lines is proving that trust, transparency, and continuous innovation can set a new standard—one move at a time.
Read the full story about how American Van Lines is reshaping the moving industry and setting a new standard for customer service, transparency, and innovation.
